Google reviewers rate Extra Space Storage 4.9 out of 5 based on 910 reviews, with the owner responding to 89% of comments. Customers frequently praise the facility for its cleanliness, convenient location, and staff who provide helpful, professional guidance during the check-in process. However, a distinct pattern of criticism involves significant rent increases with minimal notice, alongside isolated complaints regarding unprofessional communication and privacy concerns at the facility.
Google rating: 4.9 out of 5 from 910 reviews (98% five-star).
Reviews on this page: 910 Google reviews (706 with written comments, 7 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: November 12, 2026.
Service: Storage Unit serving Chicago, Illinois.
Data from Google, last updated November 13, 2026.
Star ratings
910 Google reviews we collected
4.9of 5
5 stars89098%
4 stars61%
3 stars00%
2 stars30%
1 star111%
Praise vs complaints
Phrases our text analysis found in 706 written reviews
99%praise
Praise81199%
Complaints101%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38947%
Quality & results13316%
Would recommend11414%
Speed & response779%
Communication506%
Price & value415%
Honesty & trust172%
What customers talk about
We read 706 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff is super friendly and helpful and getting a unit is quite easy!”
“Great experience checking in，Marcus is really kind and helpful.”
“I had a uhaul scheduled on Sunday and all of my plans have been messed up because of this.”
“Would recommend to anyone because of how amazing they are!”
“Very quick and direct communication, had a tour around the building, and the staff was super nice and helpful!”
“Joy was EXCELLENT and very professional, she explained everything leave me with no questions to ask.”
“Great vibes in here - very affordable rate for my unit.”
“When I contacted them about the price change, I was told they had “sent a postcard.”
“…on due to pricing, Marcus was incredibly understanding and was still genuinely happy that I was staying within the same company.…”
“Then I tried to get 24 hour access, but they kept lying to my face about a form I need to fill out.”
People customers mention
Joy99 reviews
Marcus40 reviews
Clybourn18 reviews
Tim18 reviews
Smith9 reviews
Kiara8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I’ve used this storage unit twice now and they have been amazing! Staff is super friendly and helpful and getting a unit is quite easy!
Response from the owner · 23 hours ago
Thank you for sharing your experience with Extra Space Storage, Asia. We are glad to hear our team has been helpful and that renting a storage unit was an easy process for you both times.
Julia Pilecki1 reviewiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Joy was EXCELLENT and very professional, she explained everything leave me with no questions to ask.....
Response from the owner · 4 days ago
Thank you for sharing your experience with Extra Space Storage, Pat. We are glad to hear that Joy provided such professional and thorough service, and we will be sure to share your kind words with her and the team.
Robert Kowalczyk3 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Amazing and kind customer service! Easy check in progress - 10/10 recommend!
Response from the owner · a week ago
Thank you for sharing your experience and for recommending Extra Space Storage, Gabriella! We are glad to hear that you experienced kind customer service and an easy check-in process.
Marla Gilbert8 reviewsiTotal number of Google reviews Marla has written across all businesses on Google Maps, not just this one.
Marcus and Joy are a pleasure to work with. The facility is well kept and they are friendly and make the process go seamlessly!
Response from the owner · 3 weeks ago
Thank you for sharing your experience, Marla. We are glad to hear that your experience at Extra Space Storage was seamless and that our facility met your expectations. We will be sure to share your kind words with Marcus, Joy, and the rest of the team!
Catherine Ryan1 reviewiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to share your review, Brennan! We're glad to hear you received great service, and we will be sure to share your kind words with Joy and the team.
Sid Singh2 reviewsiTotal number of Google reviews Sid has written across all businesses on Google Maps, not just this one.
Marcus helped me get set up and was very helpful! Would recommend this place.
Response from the owner · 4 weeks ago
Thank you for sharing your experience and for recommending Extra Space Storage Sid! We're glad to hear Marcus was so helpful with getting you set up, and we'll be sure to pass along your kind words to him and the team.
