Reviewers frequently praise the facility's cleanliness, convenient location, and helpful staff who assist with unit selection and move-in processes. However, low-star comments highlight significant issues with broken freight elevators, poor communication regarding maintenance, and unexpected rent increases. Some customers also reported security concerns and unfulfilled promotional promises, contrasting the initial positive experience with later operational frustrations.
Google rating: 4.9 out of 5 from 919 reviews (96% five-star).
Reviews on this page: 919 Google reviews (735 with written comments, 5 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: November 7, 2026.
Service: Storage Unit serving Chicago, Illinois.
Data from Google, last updated November 13, 2026.
Star ratings
919 Google reviews we collected
4.9of 5
5 stars88196%
4 stars233%
3 stars30%
2 stars20%
1 star101%
Praise vs complaints
Phrases our text analysis found in 735 written reviews
99%praise
Praise88999%
Complaints101%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude43448%
Would recommend13915%
Quality & results12614%
Speed & response859%
Price & value566%
Communication475%
Honesty & trust121%
What customers talk about
We read 735 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dominique was excellent in giving me the updates needed for my storage move in and has always given me an approachable and friendly in person experience.”
“I highly recommend this location for your West Loop storage needs.”
“If you’re looking for a storage facility with outstanding service, I highly recommend this Extra Space Storage location.”
“Terrible communication.”
“In particular, Chastity and Dominque have been amazing to work with - professional, responsive and very client-focused.”
“You made a tired and stressed family feel a lot better with this smooth and affordable process!”
“They play a game with you - - you sign a contract at a reasonable price and then, because they know how much of a hassle it is to move all your stuff,…”
“She took the time to answer all of my questions, explained everything clearly, and made what could have been a stressful situation incredibly easy.”
“It’s always a pleasure dealing with people who genuinely care about their customers and take pride in their work.”
People customers mention
Dominique49 reviews
Mary38 reviews
Tatianna15 reviews
Loop14 reviews
Karl12 reviews
Jackson11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Dominique was excellent in giving me the updates needed for my storage move in and has always given me an approachable and friendly in person experience.
Response from the owner · 5 days ago
Thank you for sharing your experience, Sharon! We're glad to hear that Dominique provided approachable, friendly service and kept you updated during your move-in. We'll be sure to pass along your kind words to Dominique and the rest of the Extra Space Storage team.
Sharron Jones1 reviewiTotal number of Google reviews Sharron has written across all businesses on Google Maps, not just this one.
I appreciate Dominique helping us out and making out storage experience pleasant and smooth and keeping us updated on any changes regarding our unit.
Response from the owner · 5 days ago
Thank you for sharing your experience with Extra Space Storage, Sharron. We are glad to hear that Dominique provided helpful and communicative service to ensure your storage experience was smooth. We will be sure to share your kind words with Dominique and the rest of our team.
Craig Wood7 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
I always have a great experience at this location. My unit is convenient and easy to access. And the staff is great. In particular, Chastity and Dominque have been amazing to work with - professional, responsive and very client-focused. Their follow up has been timely and they keep their commitments. I highly recommend this location for your West Loop storage needs.
Response from the owner · 5 days ago
Thank you for sharing your experience and for recommending Extra Space Storage, Craig. We're glad to hear that your unit is convenient and easy to access. We appreciate your kind words about Chastity and Dominque, and we will be sure to share your compliments with them and the rest of our team.
Dave Paz9 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Dominique the lady who work at front desk very nice very helpful she took her time to make show me how to download app I would definitely come back
Response from the owner · 2 weeks ago
Thank you for sharing your experience with Extra Space Storage, Mark. We're glad to hear that Dominique was so helpful and took the time to assist you with downloading the app. We will be sure to share your kind words with her and the team, and we look forward to welcoming you back.
Shawnda Ellis7 reviewsiTotal number of Google reviews Shawnda has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Excellent Service and a Very Clean Facility!
I had a great experience with Extra Space Storage on Jackson St. in Chicago, IL! The facility is very clean, well-maintained, and organized. The two employees who helped me were really nice, friendly, and professional. They made the whole experience smooth and stress-free, and their customer service was outstanding. It’s always a pleasure dealing with people who genuinely care about their customers and take pride in their work. I highly recommend this location to anyone looking for a clean, secure, and welcoming place to store their belongings. Keep up the great work! 👏🏽😊
Response from the owner · 3 weeks ago
Thank you, Shawnda, for sharing your experience and for recommending our Jackson Blvd location! We're glad to hear our team provided friendly, professional service and that you found the facility clean and well-maintained. We truly appreciate your support!
Anessa PenningtonLocal Guide · 82 reviewsiTotal number of Google reviews Anessa has written across all businesses on Google Maps, not just this one.
Very clean, great staff and location. Just wish they were accessible 24/7!
Response from the owner · 4 weeks ago
Thank you for sharing your experience with Extra Space Storage Anessa. We're glad to hear you appreciate our clean facility, friendly team, and convenient location. We also appreciate your feedback regarding our access hours.
Vernon Blackwell1 reviewiTotal number of Google reviews Vernon has written across all businesses on Google Maps, not just this one.
Dominique was great! She took the time to help me pick out the right size storage unit and get all set up for move in. Would recommend
Response from the owner · a month ago
Thank you for sharing your experience and recommending Extra Space Storage, Luna! We're glad to hear that Dominique was able to help you select the right unit and assist with your move-in setup.
JOYFUL NOISE5 reviewsiTotal number of Google reviews JOYFUL has written across all businesses on Google Maps, not just this one.
Arnold did very well he made sure I was taken care of and exceptional, and he made sure everything got in the unit properly and was ver professional.
Response from the owner · a month ago
Thank you for sharing your experience. We are glad to hear that Arnold provided professional service and made sure you were taken care of during your move-in. We will be sure to share your kind words with Arnold and the rest of the team at Extra Space Storage.
