Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers for Extra Space Storage in Chicago, Illinois, frequently praise the facility for its cleanliness, easy access, and staff who provide quick, helpful service during check-in and unit selection. Recurring themes include friendly communication and efficient handling of registration processes. However, some customers report dissatisfaction with unexpected rate increases, high staff turnover, and difficulties accessing the office or finding adequate parking space.
Data from Google, last updated November 13, 2026.
1,029 Google reviews we collected
Phrases our text analysis found in 812 written reviews
How often each topic comes up in the written reviews
We read 812 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was a little slow getting to finish the registration process, but they were patient and helpful”
“The female employee who's name I didn't get was not helpful during my experience.”
“I was very much taken care of by Daniel and I recommend you visit if you expect top notch service!”
“Never again will I work with this office again SO RUDE!”
“I’ve only ever had a great experience at this storage facility.”
“This location has had 5 different store managers in 4 years so that alone tells you what a terrible business they are running.”
“Daniel was an amazing help got me in and out extremely fast!”
“Unresponsive management support and is randomly closed without notice.”
“Affordable, organize, and the staff is very professional.”
“She listened to my needs, additionally my card was overcharged, not by her fault, but a system glitch.”
“Explain every detail looking forward to booking my storage unit!”
“It’s refreshing to see a team that genuinely cares about customers.”
“They also lied saying that I could sign papers early for a later move in date but when I finally got someone to let me in, they said I can only start…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 1,029 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Daniel was great to work with. He made sure I was all set before moving
Thank you for sharing your experience, Sydney. We are glad to hear Daniel made sure you were all set for your move.
I was very much taken care of by Daniel and I recommend you visit if you expect top notch service!
Thanks, Cesar! We’re glad Daniel provided the top-notch service you deserve. Your recommendation means a lot to our team.
Daniel was very helpful and friendly.
Thank you for your review, Tiara! We're glad to hear that Daniel was helpful and friendly.
Daniel was great! Super friendly, helpful and thorough.
Thank you for sharing your experience with Extra Space Storage, Jalaine! We're glad to hear Daniel was friendly, helpful, and thorough.
Arnold was friendly and professional. Answered questions he knew and directed me to resources when he did not
Thank you, Glen, for sharing your experience with Extra Space Storage! We're glad to hear Arnold provided friendly, helpful service, and we will share your kind words with him and our team.
I was a little slow getting to finish the registration process, but they were patient and helpful
Thank you for sharing your experience, Joel. We are glad to hear our team was patient and helpful throughout your registration process. We appreciate your support of Extra Space Storage!
Awesome job Daniel and Arnold
Thank you for your 5-star rating, Silvia! We're glad to hear about the awesome job Daniel and Arnold did.
Daniel is amazing
Thank you for your 5-star review, Ashley! We're so glad to hear that Daniel provided you with amazing service.
Dany was the best friendly
Thank you for your 5-star rating, Hector! We're glad to hear that Dany provided you with such a friendly experience.
Spoke with Ashley she was amazing. Explain every detail looking forward to booking my storage unit!
We are delighted to hear that Ashley explained every detail clearly. We look forward to welcoming you as a customer soon, Isabel!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts