Customers frequently praise the facility for its clean, well-maintained units and the helpful, patient staff who assist with the move-in process and app usage. Recurring positive themes include professional communication and straightforward rental procedures. However, lower-rated reviews highlight concerns regarding security breaches, such as burglaries and unit tampering, alongside dissatisfaction with significant price increases shortly after initial sign-up.
Google rating: 4.9 out of 5 from 1,084 reviews (95% five-star).
Reviews on this page: 1,084 Google reviews (836 with written comments, 8 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: November 12, 2026.
Service: Storage Unit serving Chicago, Illinois.
Data from Google, last updated November 13, 2026.
Star ratings
1,084 Google reviews we collected
4.9of 5
5 stars1,02895%
4 stars161%
3 stars192%
2 stars40%
1 star172%
Praise vs complaints
Phrases our text analysis found in 836 written reviews
97%praise
Praise73697%
Complaints243%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38551%
Quality & results12516%
Would recommend9513%
Speed & response659%
Price & value426%
Communication395%
Honesty & trust91%
What customers talk about
We read 836 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Leon was so helpful for me today as I was searching for a small storage unit as I transitioned out my apartment space.”
“I spoke to manager, Tim Smith who was rude & unhelpful.”
“I’ve never rented a storage unit, it was a great experience going in person and really informative.”
“I had a storage unit here and all my stuff got damaged.”
“I truly appreciate his help and would definitely recommend this location.”
“Very Unprofessional Company, Rates go up every other month, rat invested, floods & ect NEVER again”
“He provided excellent customer service and made everything quick and easy.”
“I love my storage space on 16th and Ashland because of Michael Too slow.”
“they got me in and out very quickly with a great price!”
“Expensive, overcharged, measurements of rooms inaccurate.”
“…ime in my life (pre-deployment) He even showed me how the app works, walked me through the process, and left me knowing I made the right choice to wor…”
“Professional customer service manager, friendly, reliable and the facility stayed clean at all times.”
“This is a fraudulent practice!”
People customers mention
Bernard24 reviews
Michael18 reviews
Yolanda18 reviews
Tyesha14 reviews
Cesar11 reviews
Lawrence10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Leon was outstanding since I got here. Extremely friendly and patient. Best of all he helped me out during an extremely stressful time in my life (pre-deployment) He even showed me how the app works, walked me through the process, and left me knowing I made the right choice to work with Extra Space Storage. Give this man a raise and promotion!!!!!!
Response from the owner · 19 hours ago
Thank you for sharing your experience, Jesus. We are glad to hear Leon provided such helpful and supportive service, and we will be sure to pass along your kind words to him and the team.
Queen Bee1 reviewiTotal number of Google reviews Queen has written across all businesses on Google Maps, not just this one.
Elizabeth and Leon are the best! Super helpful and knowledgeable. They have made the whole process as easy, painless, and straightforward throughout the past year
Response from the owner · a week ago
Thanks for sharing your kind words, Kino! We’re thrilled to hear Elizabeth and Leon made your storage experience easy, painless, and straightforward.
Lekisha G.3 reviewsiTotal number of Google reviews Lekisha has written across all businesses on Google Maps, not just this one.
Leon was so helpful for me today as I was searching for a small storage unit as I transitioned out my apartment space. The facility is neat and well-maintained. Thank you!
Response from the owner · 2 weeks ago
We're delighted to hear Leon was helpful during your transition and that you found our facility neat and well-maintained. Thank you for choosing Extra Space Storage, Lekisha!
Ebony GroverLocal Guide · 12 reviewsiTotal number of Google reviews Ebony has written across all businesses on Google Maps, not just this one.
I had a great experience at Extra Space Storage! Leon was extremely helpful, friendly, and professional throughout the entire process. He provided excellent customer service and made everything quick and easy. I truly appreciate his help and would definitely recommend this location. Thank you, Leon!
Response from the owner · 3 weeks ago
Thank you for sharing your experience with us, Ebony. We appreciate your kind words and will be sure to share your compliments with Leon and the rest of our team. Thank you for recommending Extra Space Storage!
Thaer Alsmadi5 reviewsiTotal number of Google reviews Thaer has written across all businesses on Google Maps, not just this one.
It was very nice experience and professional service from Mr Leon
He’s very respectful and helpful
Response from the owner · 3 weeks ago
Thank you, Thaer, for sharing your experience with Extra Space Storage. We are glad to hear you received helpful, professional service, and we will share your kind words with Mr. Leon and our team.
Isabella Reyes2 reviewsiTotal number of Google reviews Isabella has written across all businesses on Google Maps, not just this one.
Great service! Mr. Leon is super patient and provides excellent customer service. The units are clean, and everything is handled professionally. Overall, a great experience! Highly recommend!
Response from the owner · 3 weeks ago
Thank you for your review, Isabella! We’re honored to hear that Mr. Leon provided excellent service and that you found our units clean and professionally managed.
Wei Jie Toh2 reviewsiTotal number of Google reviews Wei has written across all businesses on Google Maps, not just this one.
Easy, convenient, with exceptionally helpful staff
Response from the owner · a month ago
Thank you for sharing your experience John! We're glad to hear that storing with Extra Space Storage was easy and convenient, and we appreciate your kind words about our helpful staff.
