Reviewers consistently praise the facility's cleanliness, climate control, and the helpful, professional service provided by staff during tours and unit setup. However, several low-star reviews highlight significant concerns regarding pricing, specifically citing substantial rate increases for long-term tenants and discrepancies between quoted and final costs. Additional criticisms include a lack of communication regarding facility maintenance issues like elevator outages or water damage.
Google rating: 5.0 out of 5 from 1,864 reviews (98% five-star).
Reviews on this page: 1,863 Google reviews (1,622 with written comments, 10 with photos).
Owner responses: the business replied to 35% of reviews.
Most recent review: November 11, 2026.
Service: Storage Unit serving Chicago, Illinois.
Data from Google, last updated November 13, 2026.
Star ratings
1,863 Google reviews we collected
5.0of 5
5 stars1,83198%
4 stars70%
3 stars70%
2 stars10%
1 star171%
Praise vs complaints
Phrases our text analysis found in 1,622 written reviews
99%praise
Praise1,68799%
Complaints131%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude92254%
Quality & results26916%
Would recommend23714%
Speed & response1237%
Communication664%
Price & value604%
Honesty & trust231%
What customers talk about
We read 1,622 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The manager is absolutely amazing — very professional, friendly, and helpful.”
“I had a great experience with this storage facility.”
“…omer and so far 2 out of the 3 times I went to get stuff the elevator didnt work.…”
“I strongly recommend this Extra Space Storage location.”
“Don’t recommend them for long term storage needs.”
“Very quick and professional, Scott was amazing to get me all set up!”
“He called me every month for 25 months and I was late only once!”
“Alex walked me through the process, escorted me to the unit, and provided me with information regarding next steps.”
“Scott also gave me a great deal on the second locker!”
“They are overpriced and Maurice likes to change the contract based on how much work he feels like doing.”
“I highly recommend this place to anyone looking for a reliable storage solution.”
People customers mention
Maurice181 reviews
Scott39 reviews
Venita37 reviews
Alex31 reviews
Miller19 reviews
Manager16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Highly recommend this location! The manager is absolutely amazing — very professional, friendly, and helpful. Great experience overall!
Response from the owner · 3 weeks ago
Thank you for recommending Extra Space Storage and for sharing your feedback, Victoria. We are glad to hear our manager provided helpful and professional service during your visit. We appreciate your support!
julio torres3 reviewsiTotal number of Google reviews julio has written across all businesses on Google Maps, not just this one.
Alex was awesome very helpful and helped us find our unit with no problems. Very polite. Thanks again, Alex.
Response from the owner · 3 weeks ago
Thank you for sharing your experience with Extra Space Storage, Julio! We're glad to hear that Alex was so helpful and polite while assisting you with finding your unit. We will be sure to share your kind words with Alex and the team.
Madeline HallLocal Guide · 21 reviewsiTotal number of Google reviews Madeline has written across all businesses on Google Maps, not just this one.
I spoke with Scott via cell. He went over the general information. I went around the corner from my house to the storage center. I was warmly greeted by another Scott who showed me two units on the first floor. The facility is clean. They have everything to assist your move. They have strong sturdy boxes,tape,bubble wrap and carts. The facility is also climate controlled. Scott said they keep the facility pest free by not allowing storage of food.
Both Scotts are professional, polite and caring.
Response from the owner · 3 weeks ago
Thank you for sharing your experience with Extra Space Storage, Madeline! We're glad to hear our clean facility and moving supplies met your needs. We appreciate you recognizing both Scotts for their professional and caring service, and we'll be sure to pass along your kind words to them and the team.
Dillan SieglerLocal Guide · 14 reviewsiTotal number of Google reviews Dillan has written across all businesses on Google Maps, not just this one.
Alex Reynoso was very informative, helpful and professional. I needed to get into my storage unit after my spouse passed away. She used to handle all the logistics so I was nervous that I wouldn’t be able to access the unit. Alex walked me through the process, escorted me to the unit, and provided me with information regarding next steps. I very much appreciated his guidance and kindness.
Response from the owner · a year ago
We are pleased to hear about your positive experience with Alex Reynoso. Thank you for sharing your feedback.
Renee Michelle5 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Renee, thank you for sharing your experience with us! We're glad to hear that you enjoyed our clean facility and friendly team here at Extra Space Storage.
Jack Donnelly8 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Thank you for sharing your experience, Jack! We're glad to hear that you found our facility clean, and we will be sure to share your kind words with Scott and the rest of the Extra Space Storage team.
Travis Schmitz9 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Employee was extremely helpful and knowledgeable. Answered all of my questions and I left feeling very favorably.
Response from the owner · 4 weeks ago
Thank you for sharing your experience Travis. We are glad to hear our team member was helpful, knowledgeable, and able to answer all of your questions. We appreciate your support of Extra Space Storage.
Ibtisaam Dalvi6 reviewsiTotal number of Google reviews Ibtisaam has written across all businesses on Google Maps, not just this one.
Very quick and professional, Scott was amazing to get me all set up!
Response from the owner · a month ago
Thank you for sharing your experience, Ibtisaam! We're glad to hear your setup was quick and professional, and we will be sure to share your kind words with Scott and the rest of our team at Extra Space Storage.
Zack Tapia1 reviewiTotal number of Google reviews Zack has written across all businesses on Google Maps, not just this one.
Scott was so helpful and so is Alex they let me use an umbrella in the rain
Response from the owner · a month ago
Thank you for sharing your experience with Extra Space Storage, Zack. We are glad to hear Scott and Alex were so helpful, and we will be sure to share your kind words with them and the team.
Janette Baclig4 reviewsiTotal number of Google reviews Janette has written across all businesses on Google Maps, not just this one.
Darius & Scott were very helpful and explained everything clearly. Also friendly!
Response from the owner · a month ago
Thank you for sharing your experience with Extra Space Storage Janette. We are glad to hear that Darius and Scott provided clear, friendly, and helpful service, and we will be sure to share your kind words with them and the team.
