Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Reviewers frequently praise the facility for its clean property and the helpful, patient assistance staff provide during unit transfers and downsizing. Positive feedback highlights effective communication and competitive deals on space and boxes. However, low-star reviews consistently cite significant rent increases without notice, occasional rodent infestations, and unprofessional staff interactions when customers dispute pricing.
Data from Google, last updated November 13, 2026.
1,130 Google reviews we collected
Phrases our text analysis found in 990 written reviews
How often each topic comes up in the written reviews
We read 990 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ray was so kind and patient with us and took care of us from beginning to end.”
“When I complained initially the employee I spoke to was extremely rude and snarky about how I shouldn't complain because the contract states the rent…”
“Ray is a Awesome Manage his customer service is Top Notch l”
“Everything was falling apart for me and it really felt like Angela was a family member who really had my back in such a terrible time!”
“She is a master at customer service and I would recommend working with her any day of any week.”
“I do not recommend.”
“Their rental is very good, with affordable and excellent prices.”
“…ff for a long time they know you’ll not move them elsewhere and will overcharge you after a short time by increasing the fees.…”
“We have 3 units with them for a reason - they are responsive, kind, and so helpful.”
“She kept us updated on available units and made sure it was smooth and easy.”
“I would definitely recommend this location to anyone looking for a reliable storage facility.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 1,130 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ray was amazing! So kind and patient with me. He took care of me from the beginning to end! Highly recommend them!
Thank you for sharing your experience and for the recommendation, Mahmud. We are glad to hear that Ray took such great care of you.
Ray and Angela are amazing! Ray was so kind and patient with us and took care of us from beginning to end. Highly recommend them!
Thank you for taking the time to share your kind words, Sarah. We’re thrilled to hear Ray and Angela provided patient, attentive service from beginning to end.
Angela is the best great customer service
We’re privileged to hear that Angela provided great customer service, Marcus.
Thanks or help good
Thank you, Abdukarim, for sharing your experience. We are glad to hear our team was helpful and that you had a good visit with Extra Space Storage.
Angela customer service was exceptional! I came in to make a payment and had questions that wasn’t answered clearly by the phone rep. Angela was so patient and informative. She’s the best!!!
Thank you for sharing your experience, Kima! We are glad to hear that Angela was able to assist you with your questions and provide such patient, helpful support. We will be sure to pass your kind words along to Angela and our team.
Rey was great to work with
Thank you for sharing your experience with Extra Space Storage, Sebastian. We are glad to hear Rey was great to work with, and we will be sure to share your kind words with him and the team.
Heyyy Angela is so great and wonderful her customer service skills are EXCELLENT and I’m most definitely finna tell all my people to come here and storage here cause I don’t even kno this lady but I love her imma just come here to bother her cause she most definitely service her customers
Thank you for taking the time to share your experience and for recommending Extra Space Storage, Shaniece. We are glad to hear that Angela provided such helpful customer service, and we will be sure to share your kind words with her and the team.
Ray was a huge help and a pleasure to work with.
Thank you for sharing your experience, Dave! We're glad to hear Ray was so helpful, and we'll be sure to pass along your kind words to him and the team. We appreciate your support of Extra Space Storage.
Angela has great customer service. Very clean property
Thank you for sharing your experience with Extra Space Storage, Marc. We're glad to hear that you appreciated our clean property, and we will certainly share your kind words with Angela and the team!
Angela and Ray are both fantastic, Angela specifically helped me downsize and save a fortune !! It’s been getting stressful and she came in and saved the day!! Very appreciative of her
Thank you for sharing your experience with Extra Space Storage, Jay. We are glad to hear that Angela and Ray provided such helpful support during your downsizing process. We will be sure to share your kind words with them and the rest of our team.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts