Customers frequently praise the facility for its cleanliness, organization, and staff who provide fast, friendly, and helpful service during the rental process. However, lower-rated reviews consistently cite significant, unannounced price increases and a lack of communication regarding billing changes. Some customers also report dissatisfaction with how staff handled specific incidents, such as vehicle issues or late fees, noting that promised rates were not honored.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Great service. Judy is fantastic. Ask for her!
Thank you for sharing your experience with Extra Space Storage, Jose! We're glad to hear you received great service, and we will be sure to share your kind words with Judy and the rest of the team.
Everything was great from start to end. Judy made my experience fast and accurate thank you
Thank you for sharing your experience with Extra Space Storage Frank! We're glad to hear that everything went smoothly and that Judy provided fast, accurate service. We will be sure to share your kind words with Judy and the rest of our team.
Really nice people, Erick and Christi
Thank you for your wonderful feedback Jesse. We’re glad Erick and Christi provided such a positive experience!
Excellent service
Thank you for sharing your experience Cheko. We are glad to hear you received excellent service at Extra Space Storage.
Very attentive and helpful lovely person definitely recommend
Thank you for sharing your experience and for recommending Extra Space Storage Dyana. We're glad to hear our team member was attentive and helpful!
Love this place judy was very helpful and fast with my rental
Thank you for sharing your experience Melanie! We're glad to hear that Judy was able to make your rental process quick and easy. We'll be sure to pass along your kind words to her and the Extra Space Storage team.
Extra Space Storage supervisor Judy is an exceptional employee of this company. She help me with my situation and has made me glad that I chose this company with my storage needs. Definitely satisfied and Extra Space Storage will continue to have my business because of Judy. Thanks again Judy!!!!!
Thank you, Albian, for sharing your experience. We are glad to hear that Judy was able to assist you with your storage needs. We will share your kind words with her and the team, and we appreciate your continued business with Extra Space Storage.
The best of the best, thanks everyone
We're absolutely thrilled to hear you think we're the best of the best! Thank you for your support, Eric.
Judy & Cristy ate amazing
Akiva, we genuinely admire your kind words about Judy and Cristy. We're glad they made a great impression!
Fast, and friendly customer service. I needed a storage unit immediately and in minutes I was moved in. Would definitely recommend.
Thank you for your wonderful review, Joshua! We're so glad to hear that you experienced fast and friendly customer service and that we were able to get you moved into your Extra Space Storage unit quickly. We appreciate your recommendation!