Google reviewers rate Extra Space Storage 4.9 out of 5 based on 1,444 reviews, with the owner responding to 92% of comments. Customers frequently praise the facility for its cleanliness, easy navigation, and friendly staff who provide quick, helpful service during the rental process. However, a recurring criticism involves significant and unexpected monthly rate increases, leading some renters to seek alternative storage options due to cost concerns.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Salvador help and explain step by step
We're ecstatic to hear that Salvador was able to help and explain step by step. Thank you, Jr Rosales, for sharing your experience with us!
Awesome experience showed up on the spot team was super helpful and got me moved in and taken care of. Super happy with the experience would definitely recommend them !
Thank you for sharing your experience and for recommending Extra Space Storage, Mark. We are glad our team could assist you right away and make your move-in process smooth and seamless.
The Managenent and Team at Extra Space Stirage are really the best. Very pleasant, respectful and helpful, they go above and beyond to see to your needs. Thanks!
Thank you, Siobhan, for sharing your experience. We are glad to hear that our team provided pleasant, respectful, and helpful service to meet your storage needs. We appreciate your kind words and support!
Amazing service , love the customer service, my property was in great hands 100% recommend.
Thank you for sharing your experience and for recommending Extra Space Storage, Delilah. We are glad to hear that you received great customer service and felt confident storing your property with us.
Chaz was great he helped me quickly I was in and out !
Thank you for sharing your experience, Jas! We're glad to hear Chaz provided quick and helpful service.
Chaz was very friendly and helpful providing the rental information. I would recommend rental at this location
Thank you for sharing your experience and recommending Extra Space Storage, Lorraine. We're glad to hear Chaz was friendly and helpful with your rental information.
Great experience with Extra Space Storage! The staff was friendly and helpful, and the process was quick and easy. Highly recommend!
Thank you for sharing your experience and for recommending Extra Space Storage, Azucena! We are glad to hear our team was helpful and that the rental process was quick and easy for you.
We used Extra Space Storage when we moved to El Paso while waiting for our house be ready. They have a good selection of different size units and it is easy to rent one using the app. The facility is very clean and easy to navigate to find your unit. We would definitely use them again and highly recommend Extra Storage Space.
Thank you for sharing your experience and for recommending Extra Space Storage, Tom. We are glad our clean facility, unit variety, and app made your transition to El Paso easier.
Very helpful person..Mr Chaz
Thank you, Arturo, for sharing your experience! We're glad to hear that Chaz was very helpful, and we'll share your kind words with him and the team.
Jaime was amazing and was always checking in! He was great guy to talk to and more than helpful with the questions we had! I would highly recommend going through them! Great people with great prices!!
Thank you for your review, Jeramiah! We're glad Jaime provided such helpful service.