Reviewers frequently praise the facility's cleanliness, competitive pricing, and helpful staff who assist with unit selection and move-in processes. However, several low-star reviews report a persistent pest problem involving mice, alongside complaints about significant rent increases and restricted access hours. Additionally, some customers expressed frustration regarding communication difficulties and billing discrepancies, such as unapplied promotional offers or mandatory lock charges.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
I was able to transfer to a slightly bigger unit on a time crunch. They made it really easy to switch.
Thank you for sharing your experience, Ryan. We are glad our team could make transferring to a larger unit quick and easy for you, especially on a tight schedule. We appreciate your support and are happy to help with your storage needs at Extra Space Storage.
Arthur was the best! He got us In-N-Out in less than 10 minutes and got us taken care of! Very satisfied.
Thank you for sharing your experience with Extra Space Storage, Maddy! We're glad to hear Arthur took great care of you so quickly, and we will be sure to share your kind words with him and the rest of the team.
Arthur and kristie were friendly and helpful. Good customer service. Great location of storage unit
Your positive experience is appreciated, Sabrina. We’re glad Arthur and Kristie provided friendly, helpful service and that you’re pleased with the storage unit’s great location.
Arthur was great
Thank you for sharing your experience Fredrick! We are glad to hear Arthur provided great service, and we will be sure to share your kind words with him and our team.
Amazing team. Thanks
Thank you for your 5-star review! We're so glad to hear you had a positive experience with our team at Extra Space Storage. We appreciate your kind words!
Great customer service!
Thank you for your 5-star review Giovanni! We're glad to hear you had a great experience with our customer service at Extra Space Storage.
Great customer service! Thanks Aurthor!…
Anthony, thank you for your 5-star rating and for sharing your positive experience! We're so glad to hear that you received great customer service. We will be sure to share your kind words with Aurthor and the team at Extra Space Storage. We appreciate your support!
Megan was very helpful and very nice and polite
Thank you for sharing this, Russell. We're glad Megan made your experience a great one!
They got me in a storage unit that I needed to fit me most. They were very polite I'm ready to serve my needs. The place is very very clean. I was really impressed.
We are happy to hear you found the perfect unit and experienced clean facilities and polite service. Thank you, Franklin!
I really appreciate the work that the people do at extra storage space they really help you out and give you great deals and great prices for storage if you need them so please make use of them and go down today if you need storage and get yourself a good deal on a storage space thanks to Daeja for helping me out and getting me in good deals
Thank you for your review BrilliantGamerrr. We deeply cherish your kind words and are glad to hear you had a positive experience with us.