Google reviewers rate Extra Space Storage 4.9 out of 5 based on 415 reviews, noting that the owner replies to 98% of feedback. Customers frequently praise the facility for being clean, safe, and well-lit, while highlighting the staff's professionalism, friendliness, and efficiency during the rental and move-out processes. A recurring criticism involves significant monthly rate increases over time, with some customers reporting substantial price hikes that led them to seek more affordable alternatives.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Very clean and safe facility. The staff is always personable and helpful.
Tabitha, thank you for taking the time to share your experience. We're glad to hear that you find our facility clean and secure, and that our team has provided friendly and helpful service. We appreciate your support of Extra Space Storage!
John is the best! Great customer service. Faculty is clean and safe.
Monica, thank you for sharing your experience with Extra Space Storage. We're glad to hear that you found the facility clean and safe, and we will be sure to share your kind words with John and the rest of our team.
When you hit a block in the road and you don’t know to go to the right or the left, go see John in the office at Extra Space
Diannia, thank you for sharing your recommendation! We are glad to hear about your experience with our team, and we will be sure to share your kind words with John and the rest of the Extra Space Storage team.
Very clean and management very courteous! Highly recommend for your storage needs ! John was most helpful!
We are absolutely thrilled to hear that you found our facility clean and our management courteous, Virginia. We’ll be sure to share your kind words with John!
John was incredibly helpful throughout the entire process! thank you!
Thank you for sharing your experience! We're glad to hear that John was so helpful throughout the process, and we will be sure to share your kind words with him and the team. Thank you for choosing Extra Space Storage!
Best storage facility! Staff is extremely helpful.
Christina, thank you for sharing your experience! We're glad to hear our team has been helpful and that you enjoy storing with Extra Space Storage.
Everyone i talked to was great. The only thing i didn't like was the price went up at some point, but i might have started with a promtional thing or something
John is the man. Tamara is the woman. The prices suck but quality of it is nice. Change your unit before the price increases
Justin, thank you for sharing your feedback with us. We're glad to hear that you appreciate the quality of our facility, and we will be sure to share your kind words with John, Tamara, and the rest of the team. We also appreciate your perspective regarding pricing and thank you for choosing Extra Space Storage.
Best fried chicken tacos in town!!! A must try
Thank you for your review, Andrew! We're glad you enjoyed your experience and appreciate you sharing it.
I would like to say that not only was Ms. Tamara great explaining everything I needed to understand she was also very professional. Thank you for having her.
Thank you for your wonderful review, Theresa! We're so glad to hear that Ms. Tamara provided you with such professional service and clearly explained everything you needed to know. We will be sure to share your kind words with her and the rest of our team at Extra Space Storage.