Google reviewers for Extra Space Storage in North Charleston highlight the facility's cleanliness, secure environment, and helpful staff who assist with unit sizing and logistics. Positive feedback frequently mentions friendly customer service and smooth rental processes, including online options. However, lower-rated reviews criticize significant price increases after initial terms, inaccurate unit size descriptions, and security concerns regarding stolen property.
Google rating: 4.9 out of 5 from 542 reviews (95% five-star).
Reviews on this page: 542 Google reviews (383 with written comments, 6 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 24, 2026.
Service: Storage Unit serving North Charleston, South Carolina.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
542 reviews on Google
5★515
4★17
3★5
2★1
1★4
Reviews from Google, shown as published (original wording, unedited).
RF
Richard FazioLocal Guide · 40 reviews
★★★★★
I can’t say good enough things about Eduardo and his customer service for ExtraSpace storage. The place is a really clean well run well oiled facility, but my Customer Service rep. Eduardo was absolutely fantastic. He listened to all of the things that I needed all of my needs and wants for what I needed in the storage facility and he is super exceeded them. Eduardo was fantastic and he specializes in your Customer Service needs when it comes to storing your prize possessions. Thank you, Eduardo and thank you ExtraSpace storage for everything you do.
Response from the owner · a day ago
Thank you for sharing your experience with Extra Space Storage, Richard. We are glad to hear that our clean facility and customer service met your storage needs. We appreciate your kind words about Eduardo and will be sure to share your compliments with him and the rest of the team.
Alyssa is so helpful and knowledgeable! I wasn't sure what size I would want and she helped me figure out what size storage space I needed and helped me get everything set up!
Response from the owner · a week ago
Thank you for sharing your experience with Extra Space Storage, Karlie. We are glad to hear Alyssa was able to help you choose the right storage size and get everything set up smoothly.
Alyssa is such a sweet and bubbly person. She helped my me and mom tremendously with my mom’s move and I couldn’t be more grateful for her kindness and how easy she made the process of renting a unit. She’s a delightful person and I hope she is here for a long time!
Response from the owner · 2 weeks ago
Thank you for sharing your experience with Extra Space Storage, Claire. We are glad to hear that Alyssa made the rental process so easy and helpful during your mom's move.
Thank you for sharing your experience, Dell! We're glad to hear you received wonderful service from our team at Extra Space Storage, and we appreciate your kind words.
Could not recommend this place more! Everything is so clean and I know my belongings are safe and secure. Customer service is always top-notch and super helpful with anything you need. 10/10 to everyone!
Response from the owner · 2 weeks ago
Thank you for the wonderful recommendation and for choosing Extra Space Storage, Kelsey. We are glad to hear that you find our facility clean, secure, and our team helpful whenever you need assistance. We appreciate your support!
