Reviewers frequently highlight the helpfulness, professionalism, and friendliness of the staff, noting that employees clearly explain pricing and unit details. Many customers mention the convenience of shipping items directly to the facility for storage. However, several low-star reviews criticize steep and frequent rent increases, with some noting that initial promotional offers were not honored. Other minor complaints include limited communication methods and facility changes, though the overall rating remains high.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Brianna was super helpful and knowledgeable today. She has great customer service. Two thumbs up.
Thank you for sharing your experience, Kinta! We are glad to hear that Brianna provided helpful and knowledgeable support.
Mrs Bri was awesome she breaks it down for me to understand the price space and floor level etc for a 1st time customer Thanks I love host like her her vibes and energy on 100
We're delighted Bri made your first-time experience easy to understand and brought such great energy. Thank you for the kind words, Steven!
Brianna was very professional and pleasant and very helpful. Good customer service and a very clean facility facility
Thank you, David, for sharing your experience. We are glad to hear that you received great customer service and found our facility clean.
I immediately noticed Briana’s kindness and professionalism when I walked into the office. She handled my online booking issue with ease, and my family ultimately ended up in a great situation for storing our belongings. I really appreciated how helpful and welcoming she was throughout the process.
Thank you for sharing your experience with Extra Space Storage, Matthew. We are glad to hear that Briana provided welcoming, professional service and helped resolve your booking issue smoothly. We will be sure to share your kind words with Briana and the team.
Brian’s wax incredibly helpful!!
Thank you for sharing your experience, Jack! We're glad to hear Brian was so helpful, and we will be sure to share your kind words with him and the team.
Briana was amazing & so helpful! Thank you!!
Thank you for sharing your experience! We're glad to hear that Briana was so helpful, and we will be sure to pass your kind words along to her and the rest of our team.
Ed is the best! Great customer service.
Thank you for sharing your experience, Ryan! We are glad to hear you received great customer service, and we will be sure to pass your kind words along to Ed and the team.
Bill was great!!! Thank you so much!!!!!!
We're ecstatic that Bill provided such great service and made your experience excellent! Thank you for your feedback, Giordanna.
My company has a storage unit here and after a coworker left the company and misplaced the key, they were great with helping us get it re-keyed! Thank you so much for the quick assistance!
Thank you for your review, Rachel! We are glad to help get your unit re-keyed quickly after the key was misplaced.
Very easy, very friendly!
We are excited to hear your experience was easy and friendly. That is exactly what we aim for. Thank you, Will!