Customers frequently praise the facility's clean units and highlight staff members for their helpfulness, professionalism, and ability to assist with unit selection. Recurring themes include friendly communication and seamless move-in or move-out experiences. However, several reviewers criticize significant price increases over time, noting that rates have risen sharply without corresponding service upgrades. Additional complaints mention unclear parking signage and issues with facility maintenance during severe weather events.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Katelynn was amazing to deal with. She was prompt, professional and very personable. Hands down the easiest person I have dealt with when needing to get something accomplished. Thank you Katelynn for everything.
Thank you for sharing your experience, Rich! We are glad to hear that Katelynn provided prompt and professional service, and we will be sure to share your kind words with her and the team.
Kaitlyn is awesome
Thank you for your wonderful feedback, Antonio. We’re excited to hear that Kaitlyn provided such a great experience!
The manager on site Katelynn is amazing I wish more extra storage locations had an amazing person.
Thank you for sharing your review, Veronica. We are glad to hear about your experience, and we will be sure to pass along your kind words to Katelynn and the team at Extra Space Storage.
Thank you for your service
Thank you for your 5-star review, Gennadiy! We're glad to hear you had a positive experience with our service at Extra Space Storage. We appreciate your feedback.
Omg Katelynn was amazing very knowledgeable & she made my experience easy,fast,& polite thanks again for your wonderful customer service!!!
Thank you for your wonderful review! We're so glad to hear that Katelynn provided you with amazing, knowledgeable, and polite customer service, making your experience easy and fast. We will be sure to share your kind words with Katelynn and the team. We appreciate you choosing Extra Space Storage!
Excellent work and the storage are very clean
Thank you for your wonderful feedback, Nestor! We are glad our team's work and clean storage met your expectations.
Best storage facility ever! Customer service is impeccable! Shout out to Shawn for making this transition seemless!
Your positive feedback means a lot! We're proud Shawn made your transition seamless. Thank you, Markell, for choosing Extra Space Storage!
Shawn gave me an amazing experience and helped us pick a perfect storage unit for me and all my things! Highly Suggest the place for anyone needing somewhere to storage things. Thank you so much!
Thank you for taking the time to share this Milo! Glad Shawn helped you find the perfect storage unit. We appreciate the recommendation!
Shawn was amazing at the Ashley phosphate location. Add us in and out really smooth and was really pleasant would definitely recommend
Ackim, we are thrilled to hear Shawn made your experience smooth and pleasant! We'll share your kind words with the Ashley Phosphate team.
Shawn was really helpful and pleasant to work with. She made our moving experience less stressful.
Ashley, we are pleased to hear Shawn made your moving experience less stressful. We'll share your kind words with her!