Google reviewers rate Extra Space Storage 4.9 out of 5 based on 714 reviews, with the owner responding to 91 percent of them. Customers frequently praise the facility for its cleanliness, security features, and convenient location. Staff are consistently described as friendly, professional, and helpful during the rental process and unit tours. However, several low-star reviews criticize significant monthly price increases shortly after initial rental. One reviewer also noted a lack of communication regarding the unit floor level prior to arrival.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Missy is phenomenal me and my mom love when we see her very helpful . She truly care for her customers !!again thank you Missy for all that you do !
Our team is grateful for your rating, Brooklynn! Call us at (843) 790-8102 if you have any questions or need assistance with your rental.
Just want to say thank you Missy, for everything thus far with my storage unit.
Thank you for sharing your experience with Extra Space Storage, Tina! We're glad to hear that everything has gone smoothly with your storage unit, and we will certainly share your kind words with Missy and the rest of our team.
Missy has been so awesome since I’ve had the units. She went above and beyond more than she had to am I’m so grateful for her customer service. Please consider giving her a free franchise she deserved it!!!
Thank you for sharing your experience with Extra Space Storage, Melissa. We are glad to hear about the helpful customer service you received, and we will be sure to share your kind words with Missy and the team.
Great space and friendly service.
Thank you for sharing your experience Josh! We're glad to hear you enjoyed our friendly service and clean storage space at Extra Space Storage.
Had a wonderful experience working with Missy! The one we were looking at got taken and she was very quick to help me find a different unit!
Thank you for sharing your experience with Extra Space Storage, Bre. We are glad to hear that Missy was able to quickly assist you in finding the right storage unit. We will be sure to share your kind words with Missy and the rest of our team.
Love the manger there she is the sweetest lady and I appreciate it for understanding she is very understanding and sweet
Thank you for sharing your experience Monia. We are glad to hear our manager was kind and understanding, and we appreciate you choosing Extra Space Storage.
From March to May of 2023, I was moving out of a harmful housing situation. I felt stressed and unsure of what my next move would be. A lovely lady named Missy was helpful and made everything easy for me as I was handling the situation alone away from my family. Thank you again Missy!
We are grateful for your kind words Katherine. We’re delighted Missy could make a difficult transition easier and provide support while you were handling everything alone.
my service on 9/17 was great! shoutout out to missy for taking her time and showing good customer service
We are delighted to hear about Missy's helpful service! Thanks, Alexus, for recognizing our amazing customer service.
Missy was great to work with. She was friendly and answered all our questions.
Thank you for your wonderful feedback Ben! We're so glad to hear that Missy provided you with great service and was able to answer all your questions. We'll be sure to share your kind words with her and the team at Extra Space Storage.
Missy took care of me with service way above and beyond. Rare these days but I really appreciated Melissa’s customer service skillset. Thank you Missy.
Thank you for your wonderful 5-star review Phil! We're so glad to hear that Missy provided you with service that was "above and beyond" at Extra Space Storage. It's truly appreciated when our team members are recognized for their excellent customer service skills. We will be sure to share your kind words with Missy and the entire team. We appreciate you choosing us for your storage needs.