Reviewers frequently praise the facility for its cleanliness, security, and the helpful, professional nature of the staff who assist with rentals and unit access. Common criticisms include rising monthly rates, limited gate hours, and instances of poor communication regarding elevator outages or unit auctions. The owner responds to a significant portion of reviews, addressing these operational concerns alongside the positive feedback about service quality.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Great customer service and was very helpfully with everything I needed
Thank you for sharing your experience Jerrid. We are glad to hear our team provided great customer service and helped you with everything you needed at Extra Space Storage.
She always helps out in every way possible
Thank you for sharing your experience Jason! We're glad to hear our team member is always helpful and ready to assist you. We appreciate your support of Extra Space Storage.
The staff here is great. Always wonderful.
We're glad to hear our staff is always wonderful and providing great service, Brandon!
Nina has such great customer service skills, she as able have me in and out the office with no problem.
Thank you for taking the time to share this, Kevin! We're glad Nina made your experience smooth and efficient.
Talked to Nina and she was able to provided me with great customer.
Thank you for sharing your experience Tiffany! We're glad to hear Nina provided you with great support, and we will be sure to share your kind words with her and the team.
The experience was awesome. Shawn was very knowledgeable and real nice. Helped me without any issues or delays.
Thank you for sharing your awesome experience with Shawn at Extra Space Storage.
Excellent
Thank you for sharing your feedback Michi. We are glad to hear you had an excellent experience with Extra Space Storage!
Today I checked into my storage unit, and I was met by Nina. She has great customer service, and she helped me get situated. Seems like a very friendly and lovely young lady. Extra Storage! Ya’ll make she you keep her around for a long time. Thanks Nina!
Thank you for sharing your experience with Extra Space Storage, Latoya! We are glad to hear that check-in went smoothly and that Nina was able to assist you with getting settled into your storage unit. We will be sure to share your kind feedback with her and the team.
I was just served by Ms Nina at storage on Rivers Ave, North Charleston, SC. She was an absolutely pleasurable person. You guys have a jewel in her.
Thank you for sharing your experience with Extra Space Storage, Cecilia. We're glad to hear Ms. Nina provided such great service, and we will be sure to share your kind words with her and the team.
I had a great experience at Extra Space Storage! Nina was incredibly friendly, helpful, and professional. She made the whole process easy and was happy to answer all of my questions. Excellent customer service—thank you, Nina, for making everything so smooth! Highly recommend!
Thank you for sharing your wonderful experience at Extra Space Storage! We're so glad to hear that Nina was incredibly friendly, helpful, and professional, making your process easy and answering all your questions. We will be sure to share your kind words with Nina and the team. We appreciate your high recommendation Cristina!