Customers frequently praise the staff for their friendliness, professionalism, and helpfulness during the rental process. Recurring themes include clear communication, prompt responses to inquiries, and a secure, clean facility environment. However, some reviewers criticize the pricing structure for escalating monthly rates and mention issues with unit cleanliness, including mold and pests. A few also note dissatisfaction with the lack of 24-hour access and occasional maintenance concerns like potholes or gate malfunctions.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Excellent service
Thank you for sharing your experience, Ron. We appreciate your feedback and are glad to hear you received excellent service from our team at Extra Space Storage.
Brandon was great
Thank you for sharing your experience, Michael! We're glad to hear you had a great experience, and we will be sure to share your kind words with Brandon and the team.
Good service
We are thrilled to hear you experienced good service. Your satisfaction means a lot to us, Ariane!
Always a Fantastic Experience @ Extra Space Storage!!! Would recommend highly!!! 5 Stars
Thank you for sharing your experience and for recommending Extra Space Storage, Brandon. We appreciate your support and are glad to hear you've had consistently positive experiences with us.
Bueno !!! 5 star
¡Muchas gracias por su calificación de cinco estrellas y por compartir su opinión! En Extra Space Storage agradecemos su apoyo.
Excellent service. Steven, Brandon,and the rest of the team was very hospitable and accommodating. I appreciate their support and customer service as well as a great understanding of their customers.
Thank you for your 5-star review, William! We're glad to hear you received excellent service at Extra Space Storage.
Perfect
Thank you for the review Juan! We appreciate your support and are glad you had a great experience with Extra Space Storage.
Really good service. Helpful staff.
We're absolutely thrilled to hear you received really good service from our helpful staff!
Friendly, Helpful and Great location.I was there for 3 years. Any changes or concerns about the facility was made known to their customers. I definitely recommend.
Thank you for sharing your experience and for recommending Extra Space Storage Robin. We appreciate you storing with us over the past three years and are glad to hear our team kept you well informed and provided friendly service.
I cannot say enough good things about the team at the Extra Space Storage right by the Piggly Wiggly on Otranto! From the moment I walked in, the customer service was absolutely top-notch. The communication here is phenomenal—they keep you informed every step of the way, answer every question quickly, and make the entire rental process incredibly smooth and stress-free. The staff is also deeply knowledgeable. They took the time to understand exactly what I was moving and guided me to the perfect unit size, ensuring I didn't overpay for space I didn't need. The facility itself is clean, secure, and very easy to access. If you are looking for hassle-free storage in North Charleston with a staff that genuinely cares and knows their stuff, this is the absolute best place to go! Highly recommend!
Thank you for sharing your experience and recommending Extra Space Storage David. We are glad to hear our North Charleston team helped make your rental process smooth and assisted you in finding the right unit size for your needs. We appreciate your feedback regarding our clean and secure facility.