Reviewers frequently praise the facility for its friendly, efficient staff and smooth check-in and check-out processes. However, a recurring criticism involves significant rent increases occurring after three months without prior notification or clear disclosure in initial paperwork. While many customers appreciate the helpful service and clean premises, others express frustration over these unexpected price hikes and difficulty reaching staff by phone.
Google rating: 4.9 out of 5 from 1,231 reviews (93% five-star).
Reviews on this page: 1,231 Google reviews (871 with written comments, 4 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 22, 2026.
Service: Storage Unit serving Santa Rosa, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
1,231 reviews on Google
5★1,139
4★52
3★16
2★9
1★15
Reviews from Google, shown as published (original wording, unedited).
NM
Nancy McFarland4 reviews
★★★★★
The staff at this storage facility are very friendly and professional. Acquiring and maintaining a unit here was an easy and organized process. Moving out also went very smoothly. I highly recommend this facility for your storage needs!
Response from the owner · 4 days ago
Thank you, Nancy, for sharing your experience and recommending Extra Space Storage! We're glad to hear our team provided friendly, professional service and that the entire rental and move-out process went smoothly for you.
Best Customer Service help and am happy to be out the door with getting my keys and continue with my day efficiently at the desk
Response from the owner · 2 weeks ago
Thank you for sharing your experience, Makereta. We're glad our team could provide quick and helpful service so you could get your keys and get on with your day smoothly.
Thank you for sharing your experience, Veronica! We're glad our team provided respectful and helpful service to make the storage process easy for you at Extra Space Storage.
Lamone is the best. He was the deciding factor that made me choose this location. Best customer service I’ve had in years.
Response from the owner · 3 weeks ago
Thank you for sharing your experience with Extra Space Storage, Margarito. We are glad to hear that you received such great customer service, and we will be sure to share your kind words with Lamone and the team.
Excellent customer service arranging for my out of town storage units!
Response from the owner · a month ago
Thank you for your 5-star review, Bonnie! We're so glad to hear that our team provided excellent customer service in arranging your out-of-town storage units. We appreciate you choosing Extra Space Storage.
They double your rent after 3 months without saying anything and it’s not posted anywhere that they’re going to do so. It’s also impossible to get ahold of anyone on the phone. Personally, I wouldn’t recommend this storage facility.
Response from the owner · a month ago
Faith, we are sorry to hear about your frustration regarding your rate and the difficulty you experienced reaching our team by phone. We want to ensure your concerns are addressed properly. Please reach out to us at 888-STORAGE so we can look into your account and assist you directly.
Great place. Great staff. Lamone deserves a raise for his excellent customer service
Response from the owner · a month ago
Thank you for your wonderful review! We're so glad to hear you had a great experience at Extra Space Storage and appreciate your kind words about our staff. We will be sure to share your compliments with Lamone and the team regarding their excellent customer service. We appreciate your support, Nicholas!
I love the new (well it's been 12 years since I last rented) Check in method of checking in while the site manager is out and about! The sped up the whole process of getting a new unit, and the price was right on spot! Thank you
Response from the owner · a month ago
We are overjoyed to hear the check-in process and pricing met your expectations. Welcome back after 12 years, David!
