Google reviewers rate Extra Space Storage 4.9 out of 5 based on 1094 reviews, frequently praising the facility for its clean, well-maintained units, efficient online setup, and friendly staff who provide clear guidance during the rental process. Customers often highlight the transparent pricing and helpful communication experienced when selecting or resizing storage spaces. However, a recurring criticism in lower-rated reviews involves significant monthly price increases after the initial lease term, alongside isolated reports of pest infestations and perceived rudeness from specific employees.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Excelente trabajo maravilloso
¡Muchas gracias por compartir su reseña, Julio! En Extra Space Storage nos alegra saber que tuvo una experiencia positiva con nuestro equipo.
Setha has been so friendly and so helpful wirh my move in experience.
Thank you for taking the time to share your feedback, Blanca. We’re delighted that Setha made your move-in experience friendly and helpful!
Excellent customer service and good prices
Thank you for your review, Jose! We’re glad you appreciated our excellent customer service and competitive prices.
excellent customer service - fair prices- efficiant registration-
Whitney, thank you for sharing your experience. We are glad to hear that you had an efficient registration process and received helpful customer service at Extra Space Storage.
The online setup and app integration were efficient; the 24-hour access was promptly provisioned, and the facility was well-maintained, with both the location and the locker easily accessible.
We're elated to hear about your positive experience with our online setup, app integration, and facility maintenance. Thank you for sharing your feedback, Bobo!
⭐⭐⭐⭐⭐ I had a fantastic experience with Extra Space Storage on Hearn Avenue! Setha was absolutely amazing to work with—friendly, professional, helpful, and made the entire process incredibly easy. Moving and storing your belongings can be stressful, but Setha went above and beyond to make sure everything was straightforward and that I had exactly what I needed. It’s rare these days to come across someone who provides such genuinely great customer service. The facility was clean, secure, and well maintained, and I felt very comfortable storing my belongings here. If you’re looking for storage in the Santa Rosa area, I highly recommend Extra Space Storage on Hearn Avenue. Ask for Setha—you’ll be in great hands! Thank you, Setha, for making the whole experience such a positive one!
Thank you for sharing this, Eric! We're glad Setha made your experience seamless. We'll ensure she knows her efforts are truly appreciated.
Son muy amables y tienen buen espacio
Nos complace saber que disfrutas de nuestro amable equipo y de nuestro amplio espacio de almacenamiento. ¡Gracias, Oliver!
Jorge understood my needs, and i feel very confident having storage here. Great customer service.
We are pleased to hear Jorge understood your needs and provided great customer service. Welcome to Extra Space Storage, Ramiro!
I was helped by Jorge today and he was not only professional and polite he was very helpful and prompt.He listened to what my need was and did his best to help make that happen. This is someone who understands customer service and wants to help people find solutions.
We are thrilled to hear that Jorge delivered professional, prompt, and solution-focused service, Kellie.
Omg they are d best thankful
We are elated to hear you're thankful for your experience, Manuel. Your kind words mean a lot to us at Extra Space Storage!