Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate Extra Space Storage 4.8 out of 5 based on 1436 reviews, with the owner responding to 67% of them. Customers frequently praise the facility for its clean condition, secure environment, and friendly, helpful staff who facilitate quick rental processes and online access. However, recurring criticisms in lower-rated reviews highlight issues with inadequate security measures, broken access equipment, and unexpected rate increases without prior notice, alongside concerns about pest problems and misleading unit descriptions.
Data from Google, last updated November 11, 2026.
1,436 Google reviews we collected
Phrases our text analysis found in 1,103 written reviews
How often each topic comes up in the written reviews
We read 1,103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…which unit would work best for us as well as the rest of the team so kind and polite would definitely recommend…”
“The front desk was totally rude and did not listen to me.”
“…best for us as well as the rest of the team so kind and polite would definitely recommend…”
“If so, look no further as that is the kind of security they have setup at these units.”
“The app works great, and quickly opens gates and doors.”
“He was detailed and thorough with all the details pertaining to my inquiry.”
“…pen, wouldn’t close, the elevator had some cable hanging out and was not working so I couldn’t even access my unit.…”
“Storage facility is well maintained rates are very well priced and reasonable.”
“Rent from any other storage facility in the area but this one all they want is your money they’re overpriced.”
“Made the process super easy and explained everything smoothly.”
“Very genuine and took his time to explain the process and went over the application process with me.”
“i’ll be checking to see if that is even legal, but even if it is, it stinks of fraudulent behavior and gouging.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,436 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very unsafe to store items here.. Went earlier to store items and the gate was open, wouldn’t close, the elevator had some cable hanging out and was not working so I couldn’t even access my unit. Please do better and up the security or system, very dangerous and inconvenient.
Great experience fast and friendly
Thank you for sharing your experience, Tibbi! We're glad to hear that you received fast and friendly service at Extra Space Storage.
Great service
Thank you for the review, Benny! We are glad to hear you had a great experience with our team at Extra Space Storage.
Do you like the idea of leaving your valuables on the side of a public road for several months and paying for it? If so, look no further as that is the kind of security they have setup at these units. Store your valuables here at your own risk
We understand you have a question about the security of our units. We’re sorry your experience raised these concerns; please contact us at (253) 581-9780 so we can discuss them.
Secure, safe, friendly staff
Thank you for sharing your experience, Mary. We are glad to hear that you feel secure at our facility and appreciate our friendly team here at Extra Space Storage.
Very dissatisfied, kept upping our rate 3 times without notice and we hadn’t even had our stuff stored there for a year. Glad to be moved out of there. Not to mention the units next to us had a rodent problem. I don’t suggest renting a unit from this company.
We are very sorry to hear about your dissatisfaction regarding your rental rates and the conditions you observed at our facility, Mar. We strive to provide clear communication and well-maintained spaces, and we regret that your experience did not meet these expectations. Please contact us at 888-STORAGE so our team can look into your account and assist you directly.
Move in was very simple lock was in unit and all that was able to do the rest online. Only problem I have was they said drive up unit and although the door is outside the building it’s not drive up able there are bushes and a sidewalk in front of unit so I don’t consider that a drive up unit drive up means I could pull my vehicle up to the unit and unload not park and walk around a corner to get to unit due to sidewalk and bushes in front of unit and drivable area so to me I was not real happy about that . I ordered drive up unit due to my inability to walk so this was not ideal unit for me anyhow.
We are sorry to hear that the accessibility of your unit did not match your expectations, Heidi. While we are glad the initial move-in and online process went smoothly, having easy access to your space is important. Please reach out to us at 888-STORAGE so we can assist you with your space and help find a more suitable solution.
The customer service was good and the prices may of even been good to but since this is my first time I say they a little high (I’m just cheap)
Thank you for sharing your experience with Extra Space Storage, iShannon. We are glad to hear that you received good customer service, and we appreciate you choosing us for your first storage experience!
Easy quick rental process . Clean and sec6
Thank you for sharing your experience, Nikeya. We're glad to hear that you had a quick and easy rental process and that you found our facility clean. We appreciate you choosing Extra Space Storage!
Very helpful
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts