Reviewers frequently cite the facility's clean, secured environment and the helpful, professional nature of the staff who assist with unit selection and billing. Recurring themes include quick check-in processes and clear communication regarding pricing options. However, several low-star reviews highlight significant dissatisfaction with unexpected monthly rate increases and unnotified fee changes. Additionally, a minority of customers report maintenance issues, specifically citing rodent infestations and security concerns following management changes.
Google rating: 4.8 out of 5 from 1,039 reviews (88% five-star).
Reviews on this page: 1,039 Google reviews (754 with written comments, 7 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: November 8, 2026.
Service: Storage Unit serving Tacoma, Washington.
Data from Google, last updated November 11, 2026.
Star ratings
1,039 Google reviews we collected
4.8of 5
5 stars91188%
4 stars727%
3 stars202%
2 stars81%
1 star283%
Praise vs complaints
Phrases our text analysis found in 754 written reviews
98%praise
Praise85698%
Complaints192%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude42148%
Would recommend10312%
Speed & response10212%
Quality & results9711%
Price & value8410%
Communication526%
Honesty & trust162%
What customers talk about
We read 754 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Becky is a fantastic employee that is informative and always helpful.”
“Not ran well rude and when you have a issue they buy the blame on you and not themselves for their mistake.”
“I would recommend this location if you’re looking for great customer service.”
“I'm getting my stuff out of there and never going back”
“5 stars for Becky she made it quick and easy for us and helped me and my fiancé find the perfect storage that fits us”
“Becky was a great service provider who offered a lot of knowledge about the business and was very friendly and accommodating to us.”
“Horrible”
“The prices are very reasonable and I couldn't be Happier!”
“Overpriced”
“They were upfront with costs and answered all my questions.”
“Customer service like this makes a big difference—highly recommend this location if you’re looking for reliable storage and helpful staff!”
People customers mention
Becky93 reviews
Taylor12 reviews
Chris11 reviews
Wackt9 reviews
Tabitha8 reviews
Steven8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Secured, clean facility with lots of different size options. Becky is a fantastic employee that is informative and always helpful.
Response from the owner · 2 days ago
Thank you for sharing your experience with Extra Space Storage, Emily. We are glad to hear our clean facility and wide range of unit sizes met your needs. We will be sure to share your kind words with Becky and the team!
Joanna Hall4 reviewsiTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
Mary is amazing. She made sure I understood everything I was paying for when paying my bill. Very nice, accommodating and professional.
Response from the owner · 5 days ago
Thank you for sharing your experience with Extra Space Storage, Joanna. We are glad to hear that Mary provided clear, accommodating, and professional service. We will be sure to share your kind words with Mary and the team!
Herman Venheim1 reviewiTotal number of Google reviews Herman has written across all businesses on Google Maps, not just this one.
The customer service was great. Becky and Mary were super helpful. The unit I had was too big. I wanted to downsize and save money. They both were awesome, professional, and informative. Thanks again
Response from the owner · Edited a week ago
We're honored to hear Becky and Mary provided helpful, professional, and informative service while assisting you with downsizing your unit and saving money, Herman.
Celine Mazuma3 reviewsiTotal number of Google reviews Celine has written across all businesses on Google Maps, not just this one.
Becky was super great right off the bat, very assertive and easy to talk with. Gave me great information about help with unit information and pricing. Love her attitude and how helpful she is ! Thank you so much
Response from the owner · a week ago
Thank you for your review, Celine. We’re pleased Becky made unit information and pricing clear and easy to discuss.
S G3 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Wonderful experience while renting two units here. Becky was super kind and professional as well as the other staff. Will definitely use this location in the future.
Response from the owner · 2 weeks ago
Thank you for sharing, Ana. Becky and the staff will be glad to hear this. We look forward to your next visit!
Vanna Luu3 reviewsiTotal number of Google reviews Vanna has written across all businesses on Google Maps, not just this one.
When I came into the office I was greeted by a nice lady named Mary. I also met Becky, her and Mary was very kind and helpful with my first move-in. I would recommend this location if you’re looking for great customer service. :)
Response from the owner · a week ago
Thank you for sharing your experience and for recommending Extra Space Storage, Vanna. We are glad to hear Mary and Becky provided kind and helpful service during your first move-in. We will be sure to share your kind words with them and the team.
Kelli Rose4 reviewsiTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Great storage rental. Becky provides great service.
Response from the owner · 2 weeks ago
Thank you for sharing your experience with Extra Space Storage, Kelli. We're glad to hear you had a great rental experience, and we will be sure to share your kind words with Becky and the team.
Cody & Heather Miller1 reviewiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Becky was great at helping me get set up with a storage unit
Response from the owner · 2 weeks ago
Thank you for sharing your experience with Extra Space Storage, Cody & Heather! We're glad to hear Becky was able to help you get set up with your storage unit.
