Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Customers frequently praise the facility's cleanliness, convenient location, and staff who provide helpful guidance on unit selection and app usage. However, lower-rated reviews cite issues with pricing transparency, including bait-and-switch tactics regarding unit types and unexpected rent increases. Additional complaints highlight difficulties with billing refunds, communication delays, and concerns about property security maintenance.
Data from Google, last updated November 11, 2026.
787 Google reviews we collected
Phrases our text analysis found in 570 written reviews
How often each topic comes up in the written reviews
We read 570 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jamie was very helpful with getting my storage set up and was very friendly in the process”
“I definitely would recommend this place to anybody an A+ experience”
“I recommend Extra Space and I think Nathan should get an Atta Boy.”
“10 ,Angel made swift and certain work of getting me in smoothly at an affordable rate ,clean unit accessable for optimum usage when it matters, I'm co…”
“The locked me out my unit after I paid for it they over charge me for the unit.”
“I have had nothing but a great experience with this place and why I have came to them on multiple different occasions.”
“Nathan is fantastic, but unfortunately Extra Space Storage is terrible.”
“Efficient, great customer service, clean space, secure, love this storage”
“Romeo the manager was easy to work with,, he has a good understanding of the storage process, easy to work with and thoughtful, he made my day that wa…”
“Its obvious that Romeo and Iava genuinely are committed to make it a healthy and the upmost welcoming place to safely store my belongings I won't go a…”
“SAVE YOUR SELF DONT EVER EVER EVER USE THIS COMPANY COMPLETELY DISHONEST AND SCAM ARTIST!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 787 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Aster, was amazing! Knowledge, quick, and fun to be around! I was in and out quickly!
We’re delighted you had a quick and enjoyable experience! We’ll recognize Aster for being knowledgeable and fun to work with, Eric.
Jamie was very helpful with getting my storage set up and was very friendly in the process
Thank you for sharing your experience with Extra Space Storage, Antonia. We are glad to hear that Jamie made your setup process smooth and friendly.
Absolutely amazing staff, Jamie helped us out.. We saw a unit and rented it in less than 15 mins. Very very clean storage unit and surrounding areas. You can tell they take pride in their operation.
Thank you, Anna, for sharing your experience with Extra Space Storage. We are glad to hear that Jamie provided quick, helpful assistance and that our facility made a great impression. We will share your kind words with Jamie and the team.
10 out 10 ,Angel made swift and certain work of getting me in smoothly at an affordable rate ,clean unit accessable for optimum usage when it matters, I'm confident that I got the best Tacoma has to offer in storage of things that matter to me,thank you extra space
Shawn, thank you for sharing your experience with Extra Space Storage! We're glad to hear Angel provided a smooth move-in process and that your unit meets your needs. We will be sure to share your kind words with Angel and the team.
This place is great im so pleased with the location and feel like all my belongings are safe. There was a younger gentleman i believe his name was yavva and he was so nice and polite and he answered every question I had and made my experience that much more of a pleasure. I definitely would recommend this place to anybody an A+ experience
Jenna, thank you for sharing your experience and recommending Extra Space Storage. We are glad to hear that you feel confident storing your belongings with us and that our location works well for you. We will be sure to share your kind words with Yavva and the rest of the team.
Shout it to Iava best worker on the clock!!!!!!
Thank you for your 5-star review, VCR! We're so glad to hear about your positive experience and appreciate you recognizing Iava. We'll be sure to share your kind words with Iava and the rest of our team at Extra Space Storage.
Iava was awesome! Waited till after hours a lil bit so I could access my storage unit with help! He definitely didn’t have to do that! Super personable and great representation of the company!
Thank you for your wonderful 5-star review, Laci! We're so glad to hear that Iava provided you with such excellent service, going above and beyond to help you access your storage unit. We will be sure to share your kind words with Iava and the rest of our team. We appreciate you recognizing their dedication and professionalism at Extra Space Storage.
One of the employees name Iava Lui was incredibly helpful with helping me find the best possible storage unit. I reccomend asking him for consolidation.
Thank you for your wonderful review! We're so glad to hear that Iava Lui provided such incredible assistance in helping you find the best storage unit. We will be sure to share your kind words with Iava and the rest of our team. We appreciate your recommendation!
💯 AWESOME CUSTOMER SERVICE FROM ROMEO! Facility is clean and well-managed. Seems like a very good place to rent a storage unit. Conveniently located. My friend is renting a unit here and the only problem I've seen so far is getting ahold of someone unless they're in the office if you call and they're busy it just makes you keep calling back you can't leave a message or be on hold. Also the office says 24-hour management but one day I was there there was no one in the office at all.
Thank you for your review, Victoria. We're glad to hear about your positive experience with Romeo and that you found our Extra Space Storage facility to be clean, well-managed, and conveniently located for your friend's storage unit. We understand your concerns regarding communication when trying to reach someone by phone and the office presence, and we apologize for any frustration this may have caused. Please contact us at 888-STORAGE so we can address these matters directly. We appreciate your feedback.
Clean property Iava was super friendly
Thank you for your wonderful feedback, Donnie! We're glad Iava made a great impression and that you found the property clean.
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts