Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Reviewers highlight helpful staff, clean facilities, and affordable rates, noting that online booking and mobile apps simplify the leasing process. Positive feedback frequently mentions the ease of move-in and the welcoming environment. However, some customers report issues with pricing inconsistencies, such as higher rates for existing tenants compared to new ones, and complaints regarding unit cleanliness or security breaches.
Data from Google, last updated November 11, 2026.
768 Google reviews we collected
Phrases our text analysis found in 569 written reviews
How often each topic comes up in the written reviews
We read 569 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kind, informative people and a clean, organized place to store “stuff”.”
“Not helpful at all, asked about changing units, nope we can look at moving you to another property.”
“Highly recommend it’s peaceful and just drop and grab my stuff and back into my daily life.”
“Went to office to express my concerns and the only solution was we would recommend you seal everything you store we can sell you stuff to do that and…”
“They provide excellent service as well and their price is really affordable too.”
“I arrived the night prior to my key not working on my storage unit lock and was told the office was closed and had to come back the next day, which is…”
“Quick and concise info was provided and even sparked up a great convo.”
“The Wonderful staff was very helpful in finding a storage solution that accommodated my needs perfectly, at a very reasonable price!”
“The storage unit was a little pricey.”
“Kate was amazing, she handled all of our discrepancies, saved us as customers from Switching storage units, had great communication and follow up!”
“Great place, always friendly, ready to help and genuinely want to do what they can.”
“Extremely shady.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 768 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Angel is fantastic - so helpful
Thank you for sharing your experience. We are glad to hear Angel was helpful, and we will be sure to share your kind words with her and the team!
Kind, informative people and a clean, organized place to store “stuff”. Prices are great too, especially for short term storage. Great place to store your things!
Thank you for sharing your experience, Caryl. We are glad to hear our team was informative and kind, and that our clean facility and pricing met your storage needs. Thank you for choosing Extra Space Storage!
The staff is top notch. Always took care of my needs with a positive attitude. Always made sure I received the best rate available. Unit itself kept my belongings safe and dry. The gate controls worked perfectly and the app made everything easy to manage. Definitely recommend and would use in the future.
We are overjoyed to hear about your experience, Pat. Top-notch staff, secure unit, and seamless app access — thank you for recommending Extra Space Storage!
I have been a customer for ten years. The storage buildings are clean and well maintained. There are even carts available to move items in and out of the units.
We are privileged to have your loyalty for ten years, Kenneth. Clean facilities and helpful carts reflect our commitment to your experience.
The young lady who was there for my intake on June 30th was so helpful. Quick and concise info was provided and even sparked up a great convo. Give her a raise!
Thank you, Jihad! We're thrilled the intake experience was quick, helpful, and engaging. We'll make sure to pass along your kind words!
Best customer service!
We are overjoyed to hear about your experience with our customer service, Salvador. Thank you for the kind words!
Kathy was very helpful and renting a unit was a breeze
We are ecstatic to hear Kathy made renting a unit a breeze for you. We'll pass along your kind words!
Between the kiosk and the available associates, I was immediately taken care of. The kiosk gave a good vertual visual of the whole property layout and its current available units. However it wasn't until, ---I believe his name was Jason.. ?--- walked me directly to the 2 units, that I was having difficulties choosing between. All while breaking down my options clearly. Cleansly Very well kept building. Might be an older building, but you'd probably never know unless you were told, or know the difference between what a flaurecent and non flaurecent lights:D Overall, I'm glad I went to extraspace.
Thank you for your wonderful review, Tyanna! We're pleased that both our kiosk system and Jason were able to help you immediately. It's great to hear that the kiosk provided a good visual of our property layout and that Jason walked you through the units and explained your options clearly. We appreciate your comments about our well-maintained facility - we take pride in keeping high standards. We're happy you chose Extra Space Storage!
Friendly staff and very welcoming environment! Made the leasing process very simple and quick
We are glad to hear our friendly staff made your leasing process simple and quick!
Great place, always friendly, ready to help and genuinely want to do what they can. They make sure it's a comfortable, welcoming enviornment
We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for your feedback!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts