Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Reviewers frequently cite friendly, professional staff and clean, secure facilities as primary positives, noting efficient check-in processes and helpful online reservation options. Common criticisms include sudden price increases, aggressive collection calls for late payments, and maintenance issues such as rodent infestations and roof leaks. Some customers also report security concerns regarding unit visibility and disputes over eviction policies.
Data from Google, last updated November 11, 2026.
1,096 Google reviews we collected
Phrases our text analysis found in 855 written reviews
How often each topic comes up in the written reviews
We read 855 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mae is a very professional and she helps me a lot to get the storage i need.”
“…never did that night instead a man and a woman followed us after she rudely said that we had until 10pm to get out of the facility.…”
“I recommend going online to reserve a unit or call the 888 number.”
“…e extra space made and the rude treatment I witnessed is why I won't recommend this place to anyone!…”
“They provide excellent service and are always quick, efficient, and helpful.”
“They have the worst design for indoor storage.”
“We hope every experience was as efficient and enjoyable as the one we received with Amanda at Extra Space on Canyon Rd.”
“Michael found me on the lot my first visit to help me find my unit, and assisted with everything I needed along the way at a fair price.”
“Way over priced”
“Thank you, Romeo, for explaining about why the system said I was overdue when I had paid early.”
“The manager at this location was very transparent about everything.”
“…t week of January ske choose to auction it the day after Christmas & lied & said I told her to sell it.…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,096 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Amazing customer service! Mae was fantastic! She will take care of you!
We are excited to hear Mae provided amazing customer service. Thank you for recognizing her dedication to taking care of our customers, David.
Mae is a very professional and she helps me a lot to get the storage i need.... Best customer service for sure.
Very cool customer service
Thank you for sharing your experience, Teresa! We're glad to hear you enjoyed our customer service at Extra Space Storage.
Today we Assisted by Amanda, and she was personable and any account changes we needed to make were handled warmly, professionally and with the utmost care. It was a pleasure having her help us through the process. We hope every experience was as efficient and enjoyable as the one we received with Amanda at Extra Space on Canyon Rd.
Thank you for sharing your experience with us, Blake. We're glad to hear Amanda provided warm, professional assistance with your account needs.
Very helpfull, cheers
Thanks for the kind words, Derek. We are glad to hear you found our team helpful!
Super helpful and nice
We are absolutely thrilled to hear this, Andrew. Your kind words mean a lot to our team at Extra Space Storage.
Excellent service and very friendly
Thank you for sharing your experience, John. We're glad our team provided excellent, friendly service. Your kind words mean a lot to us.
May is amazing!!! She has been extremely kind and helpful. She stayed a little later than closing time to help me out
We are privileged to hear that May was amazing, kind, and helpful, even staying past closing to assist you, Michaela.
This facility is clean & secure, the staff has always been friendly & helpful. I would recommend!
Thank you for sharing your experience and recommending Extra Space Storage, Jennifer! We're glad to hear our clean facility, secure environment, and helpful team have made a positive impression.
Friendly folks great customer service
Thank you for sharing your experience, Jahmarah! We're glad to hear our team provided friendly and helpful customer service.
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts