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Extra Space Storage

Self-storage facility · Tacoma, WA

4.8 ★★★★★ 1,600 Google reviews · 23 photos
91%five-star reviews
82%reviews answered by the owner
Nov 2026latest review
📞 Call (253) 588-8400Request a call backWebsite ↗

Extra Space Storage at a glance

  • Google rating: 4.8 out of 5 from 1,600 reviews (91% five-star).
  • Reviews on this page: 1,600 Google reviews (1,100 with written comments, 6 with photos).
  • Owner responses: the business replied to 82% of reviews.
  • Most recent review: November 7, 2026.
  • Service: Storage Unit serving Tacoma, Washington.

Data from Google, last updated November 11, 2026.

Star ratings

1,600 Google reviews we collected

  • 5 stars1,45691%
  • 4 stars886%
  • 3 stars252%
  • 2 stars101%
  • 1 star211%

Praise vs complaints

Phrases our text analysis found in 1,100 written reviews

  • Praise1,21198%
  • Complaints232%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude56846%
  • Would recommend16113%
  • Speed & response16013%
  • Quality & results14812%
  • Price & value11910%
  • Communication585%
  • Honesty & trust202%

What customers talk about

We read 1,100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The facility was clean, secure, and well-maintained, and the staff were friendly, professional, and helpful throughout the entire process.”
  • “…dirty too bad and I got a good deal on it I hit the special but would definitely recommend to anyone and I will be a return customer…”
    “AVOID AT ALL COSTS, IF YOU'RE EVEN SLIGHTLY LATE THEY CHANGE CODES AND EVERYTHING ON YOU.”
  • “Renting a unit was quick and easy, and I really appreciated the convenient access and straightforward pricing.”
  • “…great, Becky was very friendly and professional, explained everything thoroughly and made the whole process painless, quick and easy.…”
    “This is a huge waste of time, and a pretty terrible first experience with Extra Space.”
  • “Prices are affordable and the girl who works there is always super helpful.”
    “Steve and Becky are great but the units are over priced.”
  • “Jamie really helped me and answered all my questions.”
  • “The only place I trust to store my stuff Becky and Steve are awesome thank you ,”
    “THEY ARE SCAMMERS.”

People customers mention

  • Steve 86 reviews
  • Becky 74 reviews
  • Kathy 25 reviews
  • Lakewood 14 reviews
  • Dave 14 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.8 ★★★★★ 1,600 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Aiga Faaatuatu2 reviewsTotal number of Google reviews Aiga has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome staff!! Everything was pretty easy online to picking up the keys at the office. Keep it up guys! You're awesome!

Response from the owner · a week ago

Thank you for sharing your experience, Aiga! We're glad to hear our online process and key pickup went smoothly, and we appreciate your kind words about our team here at Extra Space Storage.

Niemaladara Lewis4 reviewsTotal number of Google reviews Niemaladara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Isabel was amazing great customer service!

Response from the owner · a week ago

Thank you for your wonderful feedback, Niemaladara! Isabel's amazing customer service is truly appreciated.

Melinda Ringel1 reviewTotal number of Google reviews Melinda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We visited the Lakewood property this evening. We were able to view a unit. The staff was super kind, welcoming and helpful.

Response from the owner · 2 weeks ago

Thank you for sharing, Melinda! Glad our Lakewood team made your visit welcoming and helpful. We look forward to serving you.

Joyce Ibanga1 reviewTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great team very professional

Response from the owner · a week ago

Thank you for sharing your experience, Joyce. We appreciate your kind words about our team's professionalism here at Extra Space Storage.

Kwon DabneyLocal Guide · 8 reviewsTotal number of Google reviews Kwon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This storage company was very efficient. We went to one location first and when they couldn’t help they sent us to a sister location they could meet our needs. We able to get everything done in one day and we’re super satisfied!! We definitely recommend this storage company.

Response from the owner · 2 weeks ago

Thank you for sharing your experience and for recommending Extra Space Storage, Kwon. We're glad our teams were able to work together to find the right space for your needs and help you get everything completed in one day.

Mona2 reviewsTotal number of Google reviews Mona has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jamie was great and friendly. The process was smooth and easy

Response from the owner · 2 weeks ago

Thank you, Mona, for sharing your experience! We are glad to hear the process was smooth and easy, and we will share your kind words with Jamie and the team.

Brianne Bailor12 reviewsTotal number of Google reviews Brianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jamie is AMAZING getting me checked no issues. Unit clean and worth the rent. Come to Extra Storage cuz they give you extra care.

Response from the owner · a month ago

Thank you for your review, Brianne! Jamie will love hearing this. We're glad your unit was clean and check-in was seamless. See you again at Extra Space Storage!

Fina Medellin1 reviewTotal number of Google reviews Fina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jamie was Welcoming and inviting.

Response from the owner · a month ago

Thank you for your wonderful feedback, Fina! We're glad Jamie made you feel welcome.

Dan Nguyen1 reviewTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The facility was clean, secure, and well-maintained, and the staff were friendly, professional, and helpful throughout the entire process. Renting a unit was quick and easy, and I really appreciated the convenient access and straightforward pricing. I’d definitely recommend this facility.

Response from the owner · a month ago

Thank you for recommending Extra Space Storage and sharing your experience, Dan. We are glad to hear our team provided helpful service and that renting your unit was a smooth, straightforward process. We appreciate your feedback!

Doug Grow2 reviewsTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jamie and Izzy were great!

Response from the owner · a month ago

Thank you for your 5-star review, Doug! We're so glad to hear that Jamie and Izzy provided you with a great experience at Extra Space Storage.

Extra Space Storage on Google Maps →

Business details