Self-storage facility · Tracy, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%94+26.5Replies to reviews 8%91+7.5Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#164 of 342 moversiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★1,224 Google reviews · 24 photos
97%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Extra Space Storage in Tracy, CA, 4.9 out of 5 based on 1,224 reviews. Customers frequently praise the facility for its friendly staff, efficient signing processes, and easy-to-use website for managing rentals. However, low-star comments consistently criticize significant and unpredictable monthly rate increases, with several noting that costs doubled shortly after moving in.
Google rating: 4.9 out of 5 from 1,224 reviews (97% five-star).
Reviews on this page: 1,224 Google reviews (686 with written comments, 4 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 31, 2026.
Service: Mover serving Tracy, California.
Data from Google, last updated November 2, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Extra Space StorageMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Extra Space Storage: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Extra Space Storage: 94/100 on this factor. Category median: 91.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Extra Space Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Extra Space Storage: 91/100 on this factor. Category median: 77.A
91
Bar = this company · dark tick = category median.
Star ratings
1,224 Google reviews we collected
4.9of 5
5 stars1,18697%
4 stars202%
3 stars30%
2 stars40%
1 star111%
Praise vs complaints
Phrases our text analysis found in 686 written reviews
98%praise
Praise74098%
Complaints132%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude35347%
Quality & results11415%
Would recommend9813%
Speed & response719%
Price & value659%
Communication375%
Honesty & trust152%
What customers talk about
We read 686 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was friendly, welcoming, knowledgeable, and very clear, taking the time to answer all my questions and ensure I got the best unit for my needs.”
“I yelled out to her but either she did not hear me or ignored me.”
“This day could have been a bust, and could have been a nightmare, and Mary just fixed it so easily and flawless for us that it turned out to be wonderful day.”
“I have been at this location for a few years but tonight was the worst.”
“Everything was very clean, a very good place, I recommend it.”
“I also loved that I was able to access all my account information immediately through the app.”
“Moving is so stressful, but putting my stuff in storage was very easy and the price was affordable.”
“Friendly staff clean location but i think they are overpriced on the units have only had the unit for a couple of months and they already raised the rent”
“She called me directly, walked me through everything, and we had the whole process completed in less than 20 minutes.”
“They are professional, approachable, and genuinely care about their customers.”
People customers mention
Mary52 reviews
Galen52 reviews
Malarie10 reviews
Marc10 reviews
Sam9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCinthyaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Malarie was wonderful to work with. She made the entire process of signing up for a rental unit incredibly easy and seamless. She called me directly, walked me through everything, and we had the whole process completed in less than 20 minutes. She was friendly, welcoming, knowledgeable, and very clear, taking the…
SSamantha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Rates go up and are a lil high but the people are great !! Always helpful and smiling. Def recommend.
KKimberly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ease of website , straight for really quick set up for storage , very friendly and helpful customer
Service
AAriadne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve used extra space storage for about five years on a unit and never had any issues with the quality of the unit or communication. I had one billing issue in the first year but with one call had it fixed the same day. Overall an easy, hassle free experience for me.
Ddavid2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
Service/ property managers and staff are all wonderful. But I Strongly dislike the rate changes at will. Start a unit at 100 per month Within months it'll double.
GGrayce4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Mallory and Cindy Lou were great! I had payment complications through the app and they were both phenomenal help with updating the payment method and figuring out the problem for me 👍🏻🩷
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
C
Cinthya Gonzalez-ZepedaLocal Guide · 10 reviewsiTotal number of Google reviews Cinthya has written across all businesses on Google Maps, not just this one.
Malarie was wonderful to work with. She made the entire process of signing up for a rental unit incredibly easy and seamless. She called me directly, walked me through everything, and we had the whole process completed in less than 20 minutes. She was friendly, welcoming, knowledgeable, and very clear, taking the time to answer all my questions and ensure I got the best unit for my needs. I also loved that I was able to access all my account information immediately through the app.
Excellent customer service from start to finish. Thank you, Malarie, for making everything so easy!
Response from the owner · a day ago
Your positive feedback means a lot to us, Cinthya! We’re delighted that Malarie made your rental process easy and seamless, answered your questions, and helped you find the best unit for your needs.
D
Denisse Hernandez3 reviewsiTotal number of Google reviews Denisse has written across all businesses on Google Maps, not just this one.
Rates go up and are a lil high but the people are great !! Always helpful and smiling. Def recommend.
Response from the owner · a month ago
We greatly appreciate your feedback, Samantha. We understand that rate increases can be frustrating, and we’re overjoyed our helpful team continues to make your experience a positive one. Thank you for the recommendation!
B
Brandon Summers5 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Ease of website , straight for really quick set up for storage , very friendly and helpful customer
Service
Response from the owner · a month ago
Thank you for sharing your experience, Kimberly! We're glad to hear that our website made setting up your storage quick and easy, and that our team provided friendly, helpful service.
A
Ariadne Mendoza1 reviewiTotal number of Google reviews Ariadne has written across all businesses on Google Maps, not just this one.
I’ve used extra space storage for about five years on a unit and never had any issues with the quality of the unit or communication. I had one billing issue in the first year but with one call had it fixed the same day. Overall an easy, hassle free experience for me.
Response from the owner · a month ago
We're utterly delighted to hear about your positive experience with Extra Space Storage. Thank you for sharing your feedback, Ariadne!
D
david Davis2 reviewsiTotal number of Google reviews david has written across all businesses on Google Maps, not just this one.
Service/ property managers and staff are all wonderful. But I Strongly dislike the rate changes at will. Start a unit at 100 per month Within months it'll double.
Response from the owner · a month ago
We sincerely apologize for the frustration you've experienced with the rate changes for your storage unit. We understand how unexpected adjustments can be challenging. We truly appreciate your kind words about our wonderful property managers and staff; we'll be sure to share your feedback with them. If you would like to discuss your account or our rate structure, please don't hesitate to contact us directly at 888-STORAGE. We're here to help.
