Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers praise the facility for its cleanliness, security, and helpful staff who provide patient assistance during move-ins and answer questions. Recurring themes highlight easy checkout processes, available carts, and responsive communication. However, lower-rated reviews criticize misleading initial pricing that increases after promotional periods, significant lien fees, and difficulties reaching customer service by phone.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
1,154 Google reviews we collected
Phrases our text analysis found in 916 written reviews
How often each topic comes up in the written reviews
We read 916 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff is nice they helped my move-in process go smoother with all the anxiety I had going on.”
“The lady Imani that answered the phone (who also left me messages) was extremely rude, Curt, and unprofessional.”
“I’ve had a great experience with Extra Space Storage on Bladensburg Rd.”
“…ty (including the old Capital Self Storage) and this is, by far, the worst facility and customer service I've ever experienced.…”
“Customer service is very good very patient & understanding highly recommend for first choice !”
“I would have given Extra Storage Space 5 Stars for facility upkeep and even my customer service today but I can't.”
“Imani got us through the process quickly and was super helpful.”
“He was quick to help me and know exactly what I needed, he explained everything and helped me with every question I had.”
“Friendly staff, reasonable pricing, decent facility location.”
“Not worth it.”
“Mani made everything easy and was genuinely welcoming, which made my experience at Extra Space Storage so much better.”
praise complaint · found by our text analysis, Google review wording unchanged.
Staff is nice they helped my move-in process go smoother with all the anxiety I had going on. Please go rent here today
Customer service is very good very patient & understanding highly recommend for first choice !
Imani customer service expert in person maintained a positive attitude very helpful highly recommended at this location I will be coming back !
Amazing and helpful service. Registration was a smooth process. The facility is clean. Darnell and Jelani were absolutely awesome!
Great storage unit, clean, smells great. Imani got us through the process quickly and was super helpful. She found us the best price. Amazing experience!
Imani Rice at the Bladensburg, Rd. faculty in DC is the absolute BEST! Today she helped me out tremendously! I had an issue and she was able to solve it with a smile!!!! She gave me the most exceptional customer service experience I could have possibly asked for. This young lady deserves a raise!
4.8 ★★★★★ 1,154 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Staff is nice they helped my move-in process go smoother with all the anxiety I had going on. Please go rent here today
Your feedback is incredibly valuable, Jonah. We're glad our staff eased your move-in anxiety. Thank you for recommending us, Jonah!
Customer service is very good very patient & understanding highly recommend for first choice !
Thank you for sharing your experience and for recommending Extra Space Storage, Rickkia! We're glad to hear our team provided patient and understanding customer service. We appreciate your support!
Imani customer service expert in person maintained a positive attitude very helpful highly recommended at this location I will be coming back !
Thank you for sharing your experience with Extra Space Storage, Artiana! We're glad to hear that Imani provided such helpful and positive service, and we will be sure to share your kind words with her and the team. We look forward to seeing you again!
Amazing and helpful service. Registration was a smooth process. The facility is clean. Darnell and Jelani were absolutely awesome!
Thank you for sharing your experience with Extra Space Storage, Kemi. We're glad to hear that the registration process was smooth and that you found our facility clean. We appreciate you recognizing Darnell and Jelani, and we will be sure to share your kind words with them and the team!
Great storage unit, clean, smells great. Imani got us through the process quickly and was super helpful. She found us the best price. Amazing experience!
Thank you, Anamika, for sharing your experience with Extra Space Storage! We are glad to hear that your unit is clean and that the process went smoothly.
Place is super clean and staff is great.
Thank you for sharing your experience. We are glad to hear that you found our facility clean and our team helpful at Extra Space Storage.
Imani Rice at the Bladensburg, Rd. faculty in DC is the absolute BEST! Today she helped me out tremendously! I had an issue and she was able to solve it with a smile!!!! She gave me the most exceptional customer service experience I could have possibly asked for. This young lady deserves a raise!
Thank you, April, for sharing your experience with Extra Space Storage. We are glad to hear that Imani was able to assist you and resolve your issue with a smile.
⭐️⭐️⭐️⭐️⭐️ Mani provided excellent customer service! She were very friendly, professional, patient, and helpful throughout the entire process. Mani made everything easy and was genuinely welcoming, which made my experience at Extra Space Storage so much better. It’s always appreciated when someone takes the time to make sure you’re taken care of. Thank you, Mani, for the great service! I definitely recommend asking for Mani if you need assistance!
Thank you for sharing your experience and recommendation, Aniya. We're glad to hear that Mani provided friendly, professional, and patient service throughout your visit. We will be sure to share your kind words with Mani and the rest of our team.
The Manager is extremely Extraordinary, Professional, Knowledgeable, Considerate, Attentive, Polite and most of all RESPECTFUL. The facility is very clean inside and out and even the elevators. This particular facility, I always recommend it to individuals for storage and even for employment. Please, keep the great Management and work up. Thank you in advance for Exceptional Service. 5 Stars!
Thank you for sharing your experience and for recommending Extra Space Storage, Michelle. We are glad to hear that you have had such a positive experience with our manager and that our facility has remained clean and well-maintained.
I rented out a unit here and everyone was so kind and the manager Darnell was very professional. He was able to answer any questions I had, which made the entire experience so much easier for me. The facility is exceptionally clean, well lit, and secure. This gave me a peace of mind storing my items there. Highly recommend this facility.
Thank you, Elvira, for sharing your experience and recommending Extra Space Storage. We're glad our clean, secure facility gave you peace of mind, and we will be sure to share your kind words with Darnell and the rest of the team.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
