Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Extra Space Storage 4.9 out of 5, frequently praising the facility's cleanliness, well-maintained units, and helpful staff who provide clear communication and flexible pricing options. However, several low-star reviews criticize the company for significant rate increases shortly after initial promotional terms expire, with customers noting that monthly costs can nearly double within a few months despite ongoing discounts offered to new renters.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
630 Google reviews we collected
Phrases our text analysis found in 511 written reviews
How often each topic comes up in the written reviews
We read 511 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was quite helpful and informative about the process and shared lots of information about the types of storage space available and what might best f…”
“I had a great experience with Ariana at Extra Space Storage today!”
“They offer insurance if anything is damaged but I just wanted to get out of that mouse trap as fast as I could z”
“I highly recommend this location, i’ve had my items stored here for 10 months and they were communicative everytime I called and had any questions.”
“Avoid this company at all costs as it seems to a bait and switch.”
“They resolved my situation in a very timely manner.”
“I can't recommend this place any stronger; if you need to store things at a good price, this is the spot!”
“COMPLETE RIP OFF.”
“Ariana explained everything to a tea and made me feel comfortable using this storage”
“When my intro rate was expiring, they worked with me to keep the intro rate in place in exchange for paying 6 months up front.”
“…customer I should not have to go through this or feel like I’m being scammed out my money.…”
praise complaint · found by our text analysis, Google review wording unchanged.
These guys are good to work with. When my intro rate was expiring, they worked with me to keep the intro rate in place in exchange for paying 6 months up front. Very smooth and professional process.
Oh, my we were assisted by Delonte. He was quite helpful and informative about the process and shared lots of information about the types of storage space available and what might best fit our families needs. Hat’s off to a superb manager at this facility.
UPDATE 10/13/2026 This place is amazing and the people that work here are incredible! Been a customer here for over 3 years and never once experienced any issues or problems. I can't recommend this place any stronger; if you need to store things at a good price, this is the spot!
I highly recommend this location, i’ve had my items stored here for 10 months and they were communicative everytime I called and had any questions. They also made the move out process super easy. Very clean storage unit as well, nothing happened to my belongings.
Staff were very helpful assisting me with my unit. Very clean and well maintained facility.
Delonte was such a big help getting me set up in my unit. The space itself is clean and easy to use. Highly recommend!
4.9 ★★★★★ 630 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I was immediately greeted and tended to. Also amazing customer service.
Thank you for sharing your experience, Davon. We are glad to hear our team provided prompt and helpful service during your visit to Extra Space Storage.
It's pretty good! All my stuff is here and there!
We're happy to hear your storage needs are being met, Ray!
These guys are good to work with. When my intro rate was expiring, they worked with me to keep the intro rate in place in exchange for paying 6 months up front. Very smooth and professional process.
Jonathan, thank you for sharing your experience. We are glad to hear our team provided a smooth and professional process, and we appreciate you choosing Extra Space Storage.
Oh, my we were assisted by Delonte. He was quite helpful and informative about the process and shared lots of information about the types of storage space available and what might best fit our families needs. Hat’s off to a superb manager at this facility.
Diane, thank you for taking the time to share your experience. We’re delighted Delonte provided helpful, informative guidance and earned your praise as a superb manager.
Great services.
We sincerely value your feedback, Shamier. Great services are what we strive for. Thanks for choosing Extra Space Storage!
UPDATE 10/13/2026 This place is amazing and the people that work here are incredible! Been a customer here for over 3 years and never once experienced any issues or problems. I can't recommend this place any stronger; if you need to store things at a good price, this is the spot!
Thank you, O'mar. Your rating means so much to us!
I highly recommend this location, i’ve had my items stored here for 10 months and they were communicative everytime I called and had any questions. They also made the move out process super easy. Very clean storage unit as well, nothing happened to my belongings.
Thank you for sharing your experience and for recommending Extra Space Storage. We are glad to hear our team was helpful whenever you had questions and that your move-out went smoothly. We appreciate your support!
Staff were very helpful assisting me with my unit. Very clean and well maintained facility.
Thank you for sharing your experience Reen. We are glad to hear our team was helpful with your unit and that you found the Extra Space Storage facility clean and well maintained.
Delonte was such a big help getting me set up in my unit. The space itself is clean and easy to use. Highly recommend!
Thank you for sharing your positive experience! We’re delighted Delonte could help get you set up and that you found your unit clean and easy to use.
Easy, clean, great people working here!
We are delighted you found our facility easy to use and clean, and that our team made a great impression. We appreciate your review, Alice.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
