Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
Customers frequently praise the facility's cleanliness, secure location, and responsive staff who assist with tours, billing questions, and app setup. Positive reviews highlight efficient service, fair pricing, and helpful communication during the rental process. A recurring criticism involves prolonged elevator outages that hinder access to upper-floor units, alongside complaints about significant rent increases and inconsistent information regarding move-out procedures or billing notifications.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
865 Google reviews we collected
Phrases our text analysis found in 671 written reviews
How often each topic comes up in the written reviews
We read 671 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The gentlemen at the front were very kind and helpful.”
“They rude and disrespectful is hell to the most part of it.”
“He provided excellent service and was very professional.”
“- July: got an email that elevators not working UFN”
“Great location, accessible via transit or car, really helpful staff, highly recommend!”
“…se this is a nice facility and the workers are the nicest people, but I recommend looking at a company that isn’t as large that won’t go about doublin…”
“I had a billing concern and he addressed it quickly, Providing me with all the information I needed to make an informed decision.”
“…lated storage and the team there has always helped us efficiently and listened to exactly our needs of having the unit.…”
“Go here and you'll know you are getting a great deal and treated with highest level of service possible.”
“There are never any hidden fees or charges.”
“Kevin was very upfront with me regarding the situation and gave me an alternative to using their location.”
“Total scam considering they tout no contact storage, because you have to contact them every time you want to get into your storage unit.”
praise complaint · found by our text analysis, Google review wording unchanged.
Had a great customer experience with the manager, Kevin. I had a billing concern and he addressed it quickly, Providing me with all the information I needed to make an informed decision.
We have used the Florida Ave stprage location for the past year for business related storage and the team there has always helped us efficiently and listened to exactly our needs of having the unit. Its always been clean and tidy.
My experience was amazing! The gentlemen at the front were very kind and helpful. Especially the manager who gave me a tour of the units, helped me get boxes, and was very kind. I really appreciated the way they made everything quick and the process easy. Would definitely recommend!
My experience today was amazing!!! Katrina was very informative and patient with me.
Kevin was great! He provided excellent service and was very professional. Keep up the good work, Kevin! You’re an excellent worker!
I've dealt with numerous storage services in many cities and this place is in another league from the others. They are very friendly and very helpful. They went out of their way to help me with a short term solution that saved me over $100. Go here and you'll know you are getting a great deal and treated with highest level of service possible.
4.8 ★★★★★ 865 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Had a great customer experience with the manager, Kevin. I had a billing concern and he addressed it quickly, Providing me with all the information I needed to make an informed decision.
Excellent customer service
We greatly appreciate your recognition of our excellent customer service, Ishmael!
Great staff and nice facility!
Thank you for sharing your experience, William! We're glad to hear that you enjoyed our facility and that our team provided great service.
We have used the Florida Ave stprage location for the past year for business related storage and the team there has always helped us efficiently and listened to exactly our needs of having the unit. Its always been clean and tidy.
Thank you for sharing your experience with Extra Space Storage, Laura. We are glad to hear that our Florida Ave team has been helpful and attentive to your business storage needs over the past year, and that you have enjoyed a clean facility. We appreciate your support!
Extra clean facility. Friendly staff. Safe location.
Thank you for sharing your experience, Dan! We are glad to hear that you found our facility clean, safe, and our team friendly. We appreciate your support of Extra Space Storage.
My experience was amazing! The gentlemen at the front were very kind and helpful. Especially the manager who gave me a tour of the units, helped me get boxes, and was very kind. I really appreciated the way they made everything quick and the process easy. Would definitely recommend!
Thank you for sharing your experience and for recommending Extra Space Storage, Amalfi. We are glad to hear that our team and manager provided helpful, kind service with your unit tour, boxes, and rental process. We appreciate your support!
My experience today was amazing!!! Katrina was very informative and patient with me.
Thank you for your wonderful feedback, Josearmando! We’re thrilled to hear that Katrina was informative and patient during your experience.
Kevin was great! He provided excellent service and was very professional. Keep up the good work, Kevin! You’re an excellent worker!
We deeply cherish your feedback and are thrilled that Kevin provided excellent, professional service. We’ll be sure to recognize his outstanding work.
I've dealt with numerous storage services in many cities and this place is in another league from the others. They are very friendly and very helpful. They went out of their way to help me with a short term solution that saved me over $100. Go here and you'll know you are getting a great deal and treated with highest level of service possible.
Thank you for sharing your experience and recommending Extra Space Storage, Tom. We're glad our team was able to provide friendly, helpful service and find a solution that worked best for your needs.
Chillest, and Nicest work staff. Handles the Job professionally. Calls if something is wrong with your locker or lock. Always respectful and helpful with anything needed by patrons. Best storage facility in DC
Thank you, J Banks, for sharing your experience with Extra Space Storage! We're glad to hear our team has been professional, helpful, and attentive to your storage needs.
Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
