Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts
Customers frequently praise the facility for its clean, well-maintained units and the helpful, knowledgeable staff who assist with check-in and unit selection. Positive reviews often highlight the ease of the rental process and the professional demeanor of the on-site representatives. However, several low-rated reviews describe issues with pest infestations, strong chemical odors from poor ventilation, and significant price increases after the initial contract term.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
756 Google reviews we collected
Phrases our text analysis found in 535 written reviews
How often each topic comes up in the written reviews
We read 535 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lajuan, onsite representative was very patient, informative & knowledgeable.”
“Called today to inquire about a unit for this summer and the young woman who answered the phone was extremely rude and unhelpful.”
“Just rented a storage, great service provided by Jan, great price”
“An update the smell is a horrible mothball smell not mold.”
“I would recommend them to all my friends and family.”
“Do not recommend this place at all.”
“Prices were reasonable, and there were no hidden fees, which I really appreciated.”
“Extra Space storage uses Bait and Switch and price gouging.”
“Lajuan was very helpful and knowledgable quick and easy great and clean place very helpful”
“She answered all my questions and carefully walked me through every detail before during and after I selected my unit.”
“Awesome customer and a clean units, convenient location plus a friendly staff that is knowledgabke and reliable”
praise complaint · found by our text analysis, Google review wording unchanged.
This place made everything I own smell like mothballs. I'm so incredibly aggravated. I wasn't going to comment on it because I feel like storage units are hit or miss, but I see someone else made the same comment. The smell is OVERWHELMING. The chemical in mothballs is a carcinogen. I have already thrown away…
Laguan, was absolutely amazing and helpful. She made the check-in experience seamless and was a joy getting to know her!
Lajuan was amazing and made the check in process super easy. Would greatly recommend!
Lajuan, onsite representative was very patient, informative & knowledgeable. Thank you for your understanding & kindness.
Lajuan is the Best customer service provider extra space has she is awesome.... patient compassionate and kind
I had a great experience with ExtraSpace storage on Taylor Street. LaJuan was very helpful.
4.8 ★★★★★ 756 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jan is amazing very helpful and polite
Thank you for your review, Evan. We're glad Jan made your experience a positive one.
This place made everything I own smell like mothballs. I'm so incredibly aggravated. I wasn't going to comment on it because I feel like storage units are hit or miss, but I see someone else made the same comment. The smell is OVERWHELMING. The chemical in mothballs is a carcinogen. I have already thrown away expensive items and am still not done trying to clean and salvage my things, including a $500 leather jacket that now reeks. It has been weeks since I collected my items. I washed clothes multiple times and they still smell. Items that are porous in addition to clothes also smell. Is anyone going to cover all of this damage? Of course not. They're going to reply with some lame copy/paste "We're so sorry for your experience." How nice that I'm out hundreds of dollars storing the items and who knows how much replacing items. Do not recommend this place at all.
We take concerns regarding facility conditions and the impact on your belongings very seriously, and we regret the frustration and distress this situation has caused, Karina. We understand how upsetting it is to deal with lingering odors on your personal items after moving out. We want to look into this matter directly, so please reach out to our team at 888-STORAGE so we can assist you further.
Just rented a storage, great service provided by Jan, great price
We are delighted to hear about your experience, Samuel. Jan will be glad to know the service made an impression. Welcome to Extra Space Storage!
Great service, helped me to get in my unit
Thank you for sharing your experience, Yahir. We are glad our team could assist you with accessing your unit and provide great service at Extra Space Storage.
Laguan, was absolutely amazing and helpful. She made the check-in experience seamless and was a joy getting to know her!
Thank you for sharing your experience with Extra Space Storage, Maya! We're glad to hear that your check-in went smoothly, and we will be sure to share your kind words with Laguan and the rest of the team.
Lajuan was amazing and made the check in process super easy. Would greatly recommend!
Thank you for sharing your experience and for recommending Extra Space Storage, Laura! We're glad to hear your check-in process went so smoothly, and we will be sure to share your kind words with Lajuan and the team.
So far so good
Thank you, Mochamad, for sharing your feedback. We are glad to hear everything is going well with your experience at Extra Space Storage!
Amazing services. Lajuan helped get me set up and now I have a storage unit!
Thank you for your review, Taylor! We're glad Lajuan helped you get set up with your storage unit.
Lajuan, onsite representative was very patient, informative & knowledgeable. Thank you for your understanding & kindness.
Thank you, Jeannie, for sharing your experience with Extra Space Storage. We are glad to hear that Lajuan was patient, informative, and helpful, and we will share your kind words with him and the team.
Lajuan is the Best customer service provider extra space has she is awesome.... patient compassionate and kind
Thank you for sharing, Khdar! Lajuan's patient, compassionate, and kind service is exactly what we strive for.
Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts
