iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%81+22.9Replies to reviews 8%80+6.6Craft & service penalty90−1Momentum penalty47−5.3Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 69 athletic trainingiPosition by Experts Score among all companies we track in this category. · better than 16%
4.9★★★★★187 Google reviews · 24 photos
98%five-star reviews
4.44★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate F45 Training East Lansing 4.9 out of 5 stars based on 187 reviews, noting that the owner responds to 99% of feedback. Customers frequently praise the welcoming atmosphere, friendly staff, and structured group classes that accommodate varying fitness levels. Recurring themes include helpful coaches who correct form, encouraging environments, and varied workouts combining cardio and strength. One criticism involves a perceived lack of flexibility regarding late arrivals due to weather, with a reviewer describing a dismissive interaction with staff.
Google rating: 4.9 out of 5 from 187 reviews (98% five-star).
Reviews on this page: 187 Google reviews (182 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: momentum.
F45 Training East LansingAthletic Training median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.F45 Training East Lansing: 92/100 on this factor. Category median: 98.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.F45 Training East Lansing: 81/100 on this factor. Category median: 97.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.F45 Training East Lansing: 90/100 on this factor. Category median: 100.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.F45 Training East Lansing: 47/100 on this factor. Category median: 100.C
47
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.F45 Training East Lansing: 80/100 on this factor. Category median: 70.A
80
Bar = this company · dark tick = category median.
Star ratings
187 Google reviews we collected
4.9of 5
5 stars18398%
4 stars21%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 182 written reviews
99%praise
Praise12199%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5545%
Would recommend3529%
Quality & results1311%
Speed & response119%
Honesty & trust43%
Price & value32%
Communication11%
What customers talk about
We read 182 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The coaches were incredibly helpful with making sure I had the correct form and took the time to offer guidance throughout the workout.”
“I’d definitely recommend it to anyone looking for a supportive place to get stronger and healthier.”
“Also, they do a great job of correcting your form or even helping you challenge yourself.”
“It’s a scheduled group class, so it is important to show up on time to see the demo and participate in the warm up!”
“All of the coaches' energy, support, and genuine investment in everyone’s progress have truly taken my training to the next level.”
“It's not cheap and I dread the possibility of not being able to afford it at some times, but it is worth it.”
“A great first time working out with F45, the coach did a great job explaining and demonstrating.”
People customers mention
Chelsea5 reviews
Becky4 reviews
Derek3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCasey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great experience at F45 East Lansing! The coaches were incredibly helpful with making sure I had the correct form and took the time to offer guidance throughout the workout. The atmosphere was welcoming, the workout was challenging but fun, and the InBody scan was a great way to understand my starting point and set…
BBrandy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
F45 East Lansing is the best gym/studio I’ve been part of. The atmosphere is contagious and energizing and workouts are fun. There are always very nice coaches around making sure everything runs smoothly and everyone is safe. It’s a scheduled group class, so it is important to show up on time to see the demo and participate in the warm up! Team training!
LLauren3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
F45 East Lansing is by far one of the best gyms I’ve been apart of. All of the coaches are super friendly, always ready to help, and make the class really enjoyable with their high energy and positive attitudes! I would recommend this gym to anyone regardless of skill level. Solid 10/10
PPaoloLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★
I recently had a disappointing experience at F45 Lansing. Due to a snow-related delay, I arrived 10 minutes late. Even though I’d done the exact workout the day before and understood it well, I was denied participation. I was spoken to harshly and asked to leave in a very dismissive way, leaving me feeling unwelcome…
EElizabethLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Love coming to work out!
Very inviting and welcoming. They have challenges, coach you and work to help you reach your goals!
EELLocal Guide · 409 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★
Nice envt quick workouts don't feel mundane or dragged. Interesting new concepttt!!!
Great experience at F45 East Lansing! The coaches were incredibly helpful with making sure I had the correct form and took the time to offer guidance throughout the workout. The atmosphere was welcoming, the workout was challenging but fun, and the InBody scan was a great way to understand my starting point and set goals. I’d definitely recommend it to anyone looking for a supportive place to get stronger and healthier.
Response from the owner · a month ago
Thank you for the review! We love that you had a great experience with us.
E
Edward Liu7 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Let me start by saying I am not athletic by nature and have to really force myself to stay active. I also don't love the super hype-you-up rah rah and yell-at-you type classes (like OTF and some CrossFit gyms I've seen). And F45 does try to pump you up but not by yelling at you throughout your workout. They show you the moves, turn the music up, and let you do your thing while the coaches rotate through the room to subtly correct form and offer suggestions. I feel enough pressure to push myself but also feel the freedom to adjust or pause as needed. The coaches are very helpful and encouraging, but not pushy. There is community there for those who want it and space for those that just want to come in, get their workouts in and go. They hold special challenges and extra options for training and competing in Hyrox but these are purely optional and I've never felt pressured to partake. They are also very inclusive, making members of a variety of ages and athletic levels feel welcome and supported. While it can be intimidating at first to see how the experienced members know how to go through the changing rotations and different exercises, everyone is very helpful and reassuring to newbies. TVs around the room display the workouts in case you forget what you are doing, as well, which is very helpful for checking form.
I've come to really rely on the structure and gentle peer pressure from the F45 classes. If I did it alone, I would give up much earlier and not push myself as hard. And dare I say, there are times when it's almost enjoyable or satisfying (as much as I can find working out enjoyable, lol). I know I feel better in the long run when I am going regularly. It's not cheap and I dread the possibility of not being able to afford it at some times, but it is worth it.
Thank you to the F45 coaches and community for welcoming and encouraging a begrudging and often grumpy (from work) non-athlete.
Response from the owner · 5 months ago
This is such a thoughtful review—thank you for taking the time to share your experience 💙
We’re so glad you’ve found a space here that feels supportive without the pressure, and that you can show up exactly as you are each day. That balance of structure, encouragement, and autonomy is exactly what we aim for.
It means a lot to hear that our coaches and community have helped make fitness feel more approachable (and even a little enjoyable 😉). We’re lucky to have you as part of F45 East Lansing
B
Brandy Burgess1 reviewiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
F45 East Lansing is the best gym/studio I’ve been part of. The atmosphere is contagious and energizing and workouts are fun. There are always very nice coaches around making sure everything runs smoothly and everyone is safe. It’s a scheduled group class, so it is important to show up on time to see the demo and participate in the warm up! Team training!
Response from the owner · 5 months ago
Thank you so much for the kind words—we really appreciate it 💙
We’re glad you’re loving the energy, the workouts, and the team environment—that’s exactly what we aim to create every day. And you’re spot on—showing up on time for the demo and warm-up makes all the difference!
Thanks for being part of the F45 East Lansing community 💪
L
Lauren Spicer3 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
F45 East Lansing is by far one of the best gyms I’ve been apart of. All of the coaches are super friendly, always ready to help, and make the class really enjoyable with their high energy and positive attitudes! I would recommend this gym to anyone regardless of skill level. Solid 10/10
Response from the owner · 5 months ago
Thank you so much for the kind words—this means a lot to our team 💙
We’re so glad you’re enjoying the energy and support from our coaches—that’s exactly what we strive for every class. And we love hearing that you’d recommend us to anyone, no matter their fitness level—that’s what F45 East Lansing is all about 💪
Appreciate you being part of our community! 🙌
P
Paolo OmenettiLocal Guide · 27 reviewsiTotal number of Google reviews Paolo has written across all businesses on Google Maps, not just this one.
I recently had a disappointing experience at F45 Lansing. Due to a snow-related delay, I arrived 10 minutes late. Even though I’d done the exact workout the day before and understood it well, I was denied participation. I was spoken to harshly and asked to leave in a very dismissive way, leaving me feeling unwelcome and disrespected. I left stressed and humiliated. I hope management can show more empathy in the future, as fitness spaces should treat clients with respect, even when enforcing policies.
Response from the owner · 9 months ago
Thank you for sharing your feedback. We’re sorry to hear that you left frustrated.
At F45 East Lansing, our goal is to create a supportive, high-energy training environment while prioritizing safety and consistency for every member in the room. For that reason, our coaches are required to close classes once the demo and warm-up are completed, regardless of prior experience with the workout.
Our team always aims to enforce policies with respect, and it’s never our intention to make anyone feel unwelcome. We truly value our community and are always open to having constructive conversations. If you’d like to discuss this further, please feel free to reach out to us directly.
E
Elizabeth MLocal Guide · 58 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
If you're looking to transform your fitness, this is where I would suggest going. The coaches are amazing, kind, encouraging. They lead with quiet confidence and gentle accountability. They feel like old friends as soon as you enter. And the work outs will kick your butt. So, don't sit and wait and wish for something to change. If you need a sign, this is it. Get to this gym asap. You won't regret it.
Response from the owner · 9 months ago
Thank you Caitlin!
We strive on the community we have created! We want everyone to feel welcome!
We love having you as part of our F45 family!
E
Elizabeth Miller12 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Decided to try out since a coworker goes to this studio/gym. I came for welcome week and it was great. The atmosphere and sense of team keeps you motivated to do better each time.
I have had a couple different trainers/instructors and all are friendly and provide hands on corrections
Response from the owner · 5 months ago
Thank you so much for giving us a try during Welcome Week—we’re so glad you did 💙
It means a lot to hear that the atmosphere and team energy are helping keep you motivated, and that our coaches have made a positive impact with their support and guidance.
We’re happy to have you as part of the F45 East Lansing community 💪
