Face and Body by Jillian logo

Face and Body by Jillian

Permanent make-up clinic · Adair Village, OR · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%75+51.9Reliability 31%69+21.2Craft & service penalty97−0.3Experts Score= 73Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 25 face painting servicesPosition by Experts Score among all companies we track in this category. · better than 17%
4.8 ★★★★★ 32 Google reviews · 24 photos
94%five-star reviews
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Jan 2025latest review

Face and Body by Jillian at a glance

Google reviewers rate Face and Body by Jillian 4.8 out of 5 based on 32 reviews. Positive feedback highlights the clinic's clean environment, thorough communication, and natural results for eyebrow microblading, lip blush, and eyeliner tattoos. Clients frequently praise the artist's attention to detail, willingness to adjust designs during the session, and clear aftercare instructions. However, low-star reviews criticize non-refundable deposit policies and instances where appointment cancellations resulted in lost fees without offered credit.

  • Google rating: 4.8 out of 5 from 32 reviews (94% five-star).
  • Reviews on this page: 32 Google reviews (29 with written comments, 3 with photos).
  • Owner responses: the business replied to 16% of reviews.
  • Most recent review: January 26, 2025.
  • Service: Face Painting Service serving Adair Village, Oregon.

Data from Google, last updated October 28, 2026.

Score profile vs other face painting services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: reliability.

Satisfaction75Reliability69Craft & service97Value–Momentum–Replies to reviews–Satisfaction: 75 (median 96)Reliability: 69 (median 95)Craft & service: 97 (median 98)
Face and Body by JillianFace Painting Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Face and Body by Jillian: 75/100 on this factor. Category median: 96.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Face and Body by Jillian: 69/100 on this factor. Category median: 95.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Face and Body by Jillian: 97/100 on this factor. Category median: 98.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.

Star ratings

32 Google reviews we collected

  • 5 stars3094%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star26%

Praise vs complaints

Phrases our text analysis found in 29 written reviews

  • Praise3595%
  • Complaints25%

Topic share

How often each topic comes up in the written reviews

  • Would recommend1643%
  • Quality & results924%
  • Staff & attitude822%
  • Communication38%
  • Honesty & trust13%

What customers talk about

We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I would highly recommend Jillian as she is a professional and very easy to work with.”
  • “Jill was very thorough and did such a wonderful job.”
  • “she will answer any questions or concerns you have, and is very knowledgeable.”
  • “She listened to what I was hoping for regarding the shape of my brows, and was careful to make sure I was happy with the results.”
  • “It took me a while to finally find someone I could trust to touch my face.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Face and Body by Jillian for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Gina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jillian was awesome! She listens & gives you many opportunities to see & make changes as she’s progressing. I wish I would’ve made an appointment with her years ago!

Customer photo from Gina's reviewCustomer photo from Gina's review
Elena10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jillian is a great artist and “brow shaper”. Picks a great color for you. Extremely clear directions on pre and after care. Very happy with results. These photos are screen shots from videos I made, one directly after 1 year touch last September/August and one a week later. Then one now 7 months after 1 year tough…

Customer photo from Elena's reviewCustomer photo from Elena's review
Shauna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jillian absolutely slayed my eyebrows!! I overplucked them majorly in the early 2000s (iykyk) and they never grew back!! Jillian not only helped me fill them in but made them the most beautiful shape!! Not even kidding when I say this was life changing lol. Getting them microbladed also helped the hair grow back…

lyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jillian is AMAZING at what she does!! My brows just keep getting better and better, I love how fluffy she made them this last session. I am always in the gym and I love that my brows are always on! 10/10 recommend 🩷

Elizabeth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Not only is Jillian an absolutely lovely person, she is a true pro when it comes to giving you the best brows. I would recommend her to absolutely anybody. She pours love into her work and clients. Thank you for doing what you do Jillian!! Lots of love to you. (⁠*⁠^⁠3⁠^⁠)⁠/⁠~⁠♡

MLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★

Expects a "Non-Refundable" $200 for services without a consult or even meeting in person. Complains about lack of time and personal life and won't even have a one on one conversation. Questionable desperate business practices.

Photos

Customer reviews

4.8 ★★★★★ 32 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Gina Caples3 reviewsTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jillian was awesome! She listens & gives you many opportunities to see & make changes as she’s progressing. I wish I would’ve made an appointment with her years ago!

Elena Davidson10 reviewsTotal number of Google reviews Elena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jillian is a great artist and “brow shaper”. Picks a great color for you. Extremely clear directions on pre and after care. Very happy with results. These photos are screen shots from videos I made, one directly after 1 year touch last September/August and one a week later. Then one now 7 months after 1 year tough up. I just lightly fill in with pencil or brow mascara to blend my brow hairs. I’ve had my brows for about a year and half

Shauna Teach6 reviewsTotal number of Google reviews Shauna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jillian absolutely slayed my eyebrows!! I overplucked them majorly in the early 2000s (iykyk) and they never grew back!! Jillian not only helped me fill them in but made them the most beautiful shape!! Not even kidding when I say this was life changing lol. Getting them microbladed also helped the hair grow back which I didn’t even think was possible! So grateful I found her 🩷

lyn ferguson4 reviewsTotal number of Google reviews lyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jillian is AMAZING at what she does!! My brows just keep getting better and better, I love how fluffy she made them this last session. I am always in the gym and I love that my brows are always on! 10/10 recommend 🩷

Elizabeth Walters11 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Not only is Jillian an absolutely lovely person, she is a true pro when it comes to giving you the best brows. I would recommend her to absolutely anybody. She pours love into her work and clients. Thank you for doing what you do Jillian!! Lots of love to you. (⁠*⁠^⁠3⁠^⁠)⁠/⁠~⁠♡

Response from the owner · 2 years ago

Adore you so much, beautiful! 🩷

M AlexanderLocal Guide · 25 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Expects a "Non-Refundable" $200 for services without a consult or even meeting in person. Complains about lack of time and personal life and won't even have a one on one conversation. Questionable desperate business practices.

Response from the owner · 2 years ago

I don’t recognize this name at all, I don’t believe you are a client of mine — This makes no sense at all. Complains about lack of time or personal life? What? That description surely doesn’t relate to my life or any discussion I’ve had. If a client wants a consult before booking, they are more than welcome to book one ☺️ I do send LOTS of info to each client at the time of booking, but if they wish to meet in person beforehand, they can sure do so. Why would you leave a deposit if you read my policies and didn’t like to agree to them? Small businesses must protect their time, this is what deposits are for. This “review” is just super odd and again, this name isn’t in my books at all.

Tessa Gault3 reviewsTotal number of Google reviews Tessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My eyebrows look amazing! Jill was very thorough and did such a wonderful job. I would definitely recommend her 😊

Response from the owner · 2 years ago

Love having you as a client 🩷

Liberty Pertiwi7 reviewsTotal number of Google reviews Liberty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jillian is the best! My brows turned out great, I was worried it would be too much but it turned out natural and filled in all of the right areas. I would highly recommend Jillian as she is a professional and very easy to work with.

Asia Minor5 reviewsTotal number of Google reviews Asia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jillian is the best !! my eyebrows turned out so perfect, and i thoroughly enjoyed sitting in her chair and talking with her. she will answer any questions or concerns you have, and is very knowledgeable. if you are considering getting your eyebrows done, this is your girl !

Response from the owner · 2 years ago

❤️❤️❤️❤️

Janel BennettLocal Guide · 15 reviewsTotal number of Google reviews Janel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jillian was excellent to work with. She listened to what I was hoping for regarding the shape of my brows, and was careful to make sure I was happy with the results. Highly recommend.

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