Google reviewers rate the Milwaukee facial spa 4.9 out of 5 based on 279 reviews. Customers frequently praise the relaxing atmosphere, knowledgeable staff, and effective results from services like facials, brow treatments, and lash lifts. Recurring themes include clear communication during appointments and reasonable pricing for memberships. However, low-star reviews highlight issues with communication regarding group bookings, strict policies on unused membership credits, and limited extraction services for deep clinical needs.
Google rating: 4.9 out of 5 from 279 reviews (93% five-star).
Reviews on this page: 279 Google reviews (223 with written comments, 8 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 23, 2026.
Service: Spa serving Milwaukee, Wisconsin.
Data from Google, last updated November 3, 2026.
Star ratings
279 Google reviews we collected
4.9of 5
5 stars25993%
4 stars114%
3 stars31%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 223 written reviews
96%praise
Praise27596%
Complaints114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8931%
Quality & results6723%
Would recommend6021%
Price & value259%
Communication186%
Honesty & trust145%
Speed & response135%
What customers talk about
We read 223 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Erin was amazing, kind, and very insightful about everything I wanted to ask.”
“…nt it isn't the best and the brightest as a matter of fact, they are rude and liars.…”
“The facial was very comforting and she did a wonderful job.”
“This was just a truly terrible experience and not at all what I was expecting.”
“You will leave with a smile, feeling lighter, and your next appointment booked 🤍 highly recommend!”
“Full use of time on the table, great products, nice massage and great price.”
“The facial was great but the $20 add on scalp massage was not worth the money.”
“This was only my second facial ever, and Eva explained what she was doing so I knew what products she was using at every step.”
“She genuinely cares about her clients and the work she does, and it really shows.”
“I was a bit nervous about going to a place like this for the first time but I was immediately at ease and will be a regular customer.”
People customers mention
Foundrie17 reviews
Ciara9 reviews
Erin8 reviews
Kersten7 reviews
Kassie5 reviews
Akilah4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Eva at the Third Ward location took great care of me. I had a clean and natural facial and scalp massage. I left relaxed, and my face was remarkably smoother! This was only my second facial ever, and Eva explained what she was doing so I knew what products she was using at every step. Christmas is coming! A facial gift certificate would be a great gift!
Price assessment: Reasonable price
Services: Basic facial
M
Mary Lavigne6 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Love it here! I’ve gotten a brow wax & lamination, the brow wax & tint & a lash lift & tint all with Michelina. I prefer the brow tint over the lamination for me, it makes your eyes pop. This last time I also got a lash lift & tint which is amazing if you have lighter lashes. It’s so relaxing in there. They give you blankets and I always fall asleep. Would recommend! It’s on water in the third ward so give yourself time to park though I never have much trouble.
Price assessment: Reasonable price
Services: Service not listed
E
Elizabeth10 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Erin was amazing, kind, and very insightful about everything I wanted to ask. The atmosphere was so calming and peaceful. You will leave with a smile, feeling lighter, and your next appointment booked 🤍 highly recommend!!
M
Michelle Arellano8 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
This was my first time visiting you today. I was very satisfied. The facial was very comforting and she did a wonderful job. I would love to visit and experience all of your services.
Price assessment: Reasonable price
Services: Facial massage
S
Stephanie Cruz3 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
I was searching for a new esthetician and was nervous about trying the face foundrie, but I had the most relaxing and wonderful experience. My skin is glowing!
Price assessment: Reasonable price
Services: Basic facial, Facial massage
J
John McDermott2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I had a horrific lash lift done somewhere else, and after waiting six long weeks for it to be safe to correct, I went to Kennedy. She took her time, worked incredibly carefully, and helped get my lashes back into shape, making sure every lash was perfectly in place. I left feeling so much better!
I’ve also been getting monthly facials from Kennedy, and she gives 100% to every appointment. I feel truly pampered each time I visit and never rushed in and out, as I have at other places. She genuinely cares about her clients and the work she does, and it really shows.
I highly recommend Kennedy—you will absolutely love her!
L
Lily Nyman6 reviewsiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
Lidia was amazing! I’ve never treated myself to a facial before and she made the experience so relaxing and pleasant. I would highly recommend the services here and anyone who has Lidia as their esthetician is in wonderful hands!
