Analyzing 5,772,7215.8M ReviewsFor 15,89315.9K Experts

Faces By Sugar logo

Faces By Sugar

Entertainer · Centennial, CO · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%98+30.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 25 face painting servicesPosition by Experts Score among all companies we track in this category. · better than 75%
5.0 ★★★★★ 98 Google reviews · 24 photos
99%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Jul 2026latest review
📞 Call (303) 591-9021Request a call backWebsite ↗

Faces By Sugar at a glance

Google reviewers rate this entertainer five stars based on ninety-eight reviews, noting the owner responds to most feedback. Customers frequently describe the artist as punctual, friendly, and professional, with strong communication skills. Services include balloon creations, face painting, and airbrushed items like hats and totes for children's parties and corporate events. Reviewers highlight the talent and patience shown when working with kids, while no common criticisms appear in the provided five-star excerpts.

  • Google rating: 5.0 out of 5 from 98 reviews (99% five-star).
  • Reviews on this page: 98 Google reviews (79 with written comments, 14 with photos).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: July 26, 2026.
  • Service: Face Painting Service serving Centennial, Colorado.

Data from Google, last updated October 26, 2026.

Score profile vs other face painting services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.

Satisfaction96Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 96 (median 96)Reliability: 98 (median 95)Momentum: 100 (median 100)
Faces By SugarFace Painting Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Faces By Sugar: 96/100 on this factor. Category median: 96.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Faces By Sugar: 98/100 on this factor. Category median: 95.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Faces By Sugar: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.

Star ratings

98 Google reviews we collected

  • 5 stars9799%
  • 4 stars00%
  • 3 stars11%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 79 written reviews

  • Praise62100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2744%
  • Would recommend1219%
  • Quality & results1016%
  • Speed & response610%
  • Communication35%
  • Honesty & trust35%
  • Price & value12%

What customers talk about

We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She is kind and fun and always rotates the most exciting balloon creations.”
  • “Natalie is an amazing artist and person highly recommended!”
  • “We had an amazing experience with Faces by Sugar at our company holiday party!”
  • “She was incredibly responsive, flexible, prepared and professional prior to the event.”
  • “She's a great communicator and definitely enhanced the experience.”
  • “Day of she was punctual, and honestly was the hotest commodity all day long.”
  • “She was designing hats for the kids and the adults at the Market Fair.”

People customers mention

  • Natalie 6 reviews
  • Esters 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Mercedez2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing and great quality work. Very polite and punctual. Will definitely work with her again!!

Armon13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amazing and super friendly! Natalie is an amazing artist and person highly recommended!

LindsayLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Natalie came for my daughter's birthday party and was a huge hit. She's a great communicator and definitely enhanced the experience. Would highly recommend! Thanks

quinnvkLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sugar is amazing! We look forward to seeing her each Monday at Ester’s Oneida Park. She is kind and fun and always rotates the most exciting balloon creations. Thanks, Sugar!

JessicaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I love how sweet the lady is thank you you made my kids day ❤️ we love her work !!

Customer photo from Jessica's review
Holly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had an amazing experience with Faces by Sugar at our company holiday party! She created custom airbrushed hats and totes for our team, and everything turned out fantastic. Super friendly, professional, and made the whole process fun and seamless. Highly recommend for any event!

Compare with

Photos

Customer reviews

5.0 ★★★★★ 98 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Mercedez Branch2 reviewsTotal number of Google reviews Mercedez has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing and great quality work. Very polite and punctual. Will definitely work with her again!!

Armon Laleh13 reviewsTotal number of Google reviews Armon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing and super friendly! Natalie is an amazing artist and person highly recommended!

Response from the owner · 7 months ago

Thank you so much for the kind review much love

Lindsay UhlLocal Guide · 35 reviewsTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Natalie came for my daughter's birthday party and was a huge hit. She's a great communicator and definitely enhanced the experience. Would highly recommend! Thanks

Response from the owner · 7 months ago

Thank you so much for your kind words Lindsay I appreciate your business and hope to see you soon☺️💖

quinnvkLocal Guide · 34 reviewsTotal number of Google reviews quinnvk has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sugar is amazing! We look forward to seeing her each Monday at Ester’s Oneida Park. She is kind and fun and always rotates the most exciting balloon creations. Thanks, Sugar!

Response from the owner · 10 months ago

Awes!!!!☺️ thank you so much. I appreciate your amazing review. Much ❤️ to you

Claudia HeadrickLocal Guide · 8 reviewsTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Santa Claus at Esters! Thank you ♡

Response from the owner · 10 months ago

You’re welcome, Claudia. Thanks for the review. I’m glad you enjoyed Esther’s when Santa was there.

Neli Rodriguez4 reviewsTotal number of Google reviews Neli has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

She is very good and nice I liked the end result

Response from the owner · 10 months ago

Thanks so much Neill appreciate your review

Sarah LotfiLocal Guide · 12 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Made my son’s night with a spidey balloon!

Response from the owner · 10 months ago

Your son is so cute. I’m happy. He loved his balloon.

Jessica MedinaLocal Guide · 40 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love how sweet the lady is thank you you made my kids day ❤️ we love her work !!

Response from the owner · 10 months ago

Thank you so much, Jessica. I appreciate your kind words and the great review.

Holly Tibbitts5 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an amazing experience with Faces by Sugar at our company holiday party! She created custom airbrushed hats and totes for our team, and everything turned out fantastic. Super friendly, professional, and made the whole process fun and seamless. Highly recommend for any event!

Response from the owner · 10 months ago

Holly thank you so much for the great review! 💖 I really appreciate you helping my small business grow☺️

Amy Dardinger7 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had Faces by Sugar as one of the party favors for our company holiday party. It was very cool to watch her spray paint and all of the items turned out fantastic!

Response from the owner · 10 months ago

Thank you so much for your kind words Amy! I’m glad you enjoyed my performance. ☺️

Faces By Sugar on Google Maps →

Business details