Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Google reviewers rate Faircrest Veterinary Care five out of five stars based on 177 reviews, with the owner responding to 95% of them. Customers frequently praise the clinic for its detailed communication, compassionate handling of anxious pets, and reasonable pricing. While most feedback highlights punctual appointments and knowledgeable staff, one low-star review criticizes the clinic for failing to accommodate a new cat owner’s specific needs.
Data from Google, last updated November 10, 2026.
177 Google reviews we collected
Phrases our text analysis found in 158 written reviews
How often each topic comes up in the written reviews
We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He truly listens, takes the time to explain everything, and treats our beloved pets with such care and compassion.”
“If you love your pets like family and want a veterinary clinic that truly cares, I highly recommend Faircrest Veterinary Clinic.”
“She's taken such amazing care of our cats - she's a saint and I can't recommend her enough.”
“The team at Faircrest has been very responsive as well.”
“Amazing experience so far bringing in my young cat that has glaucoma.”
“I can say that his end of life is a hell of a lot better than the beginning no thanks to this horrible place.”
“The most important thing to me is detailed communication, and the level of communication was perfect.”
“…Madison fall into private equity, I’m grateful for the excellent and reasonably priced care provided here at their private practice.…”
“It means so much to have a veterinarian we can trust and feel comfortable with.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 177 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
My almost 19yr old kitty Daku went to see Dr Mason for the first time and not only was she a good girl, she ate the Churro not even noticing she was being poked and prodded. Wonderful support from Courtney as well.
Dr. Britta Oakes has taken care of my fearful dog for more than 8 years. I am always grateful for her! The team at Faircrest has been very responsive as well.
Wonderful and caring staff.
Thanks so much, Katie!
Dr. Mason is wonderful! He truly listens, takes the time to explain everything, and treats our beloved pets with such care and compassion. It means so much to have a veterinarian we can trust and feel comfortable with. We’re grateful to have him caring for our furry family members. I highly recommend him! ❤️🐾
Thanks Francy, it's always nice seeing you guys at the clinic!
Dr. Mason and all of the staff are fabulous. I have a very aloof Australian Shepherd that does not like being handled by people he doesn’t know. Every staff member is exceptionally kind and it’s clear they care deeply about making the animals they see feel safe. I’m extremely grateful they take the time to work with me to ensure my dog has the best experience possible.
Thanks so much for the kind words, Kaitlyn!
I received and will continue to receive excellent care for Prince Vince The Magnificent, my co-journeying GSD. I am very impressed by the team at Faircrest Veterinarian Care. Professional, personal, gentle, and caring. I am extremely happy with the services.
Thanks Peter, really nice seeing you and Vince!
Amazing experience so far bringing in my young cat that has glaucoma. The most important thing to me is detailed communication, and the level of communication was perfect. I recently moved to the West side of Madison and I'm so glad that I found a great veterinary clinic close to me.
Thanks so much Adam, we are glad you found us!
Freaking fantastic. My cat has been having some issues and the vet I went to in the past made it hard to understand what she was thinking and the plan for the future. Dr Mason was so understanding and explained things really simplistically. My cat is also a bit of a spicy boy when getting shots or his nails clipped. The vet in the past was panicking and asking to sedate him. Dr Mason listened to my concerns and they put some gloves on and gave him breaks. They were super understanding of my financial situation as well.
Thanks Julia, it was great meeting you guys!
We moved here to Madison and I did alot of research and such to pick a vet. They have been amazing every time with communication and being so helpful. They are able to get our pup in fast when he was sick and the staff is so friendly and knowledgeable. I love they know our dog when they come in its great that they know our dog & he isn't just another patient.
Hi Meranda, thanks so much for the kind words!
I took in a cat 7 months ago after owner passed away and children were going to put him down. I was not (really still am not) a cat person and had an old dog at the time but was not going to let an innocent animal be put down because people have no hearts or soul. At first I was going to keep him until I found him a home but shortly after I got him that changed. Despite being allergic to cats and not wanting one, I decided I was going to keep him. It was evident he was scared and neglected and was limping. This was his previous vet. I was told (have the text to prove it) he is about 8, has occasional blood in urine but that’s ok (when is it EVER ok for human OR animal????), and missing a toe. First vet appointment in November with my vet and he is NOT 8 but is 14, had a lot of health issues untreated, NOT missing a toe but had TWO nails grown into pad, and despite several attempts from my vet and myself to have previous records sent, nothing ever was. I am so pissed at the neglect from the owner (he had no cat instincts, had no idea what a cat tree was, how to play with toys, is afraid of heights, to name a few) but a heck of a lot more pissed at his previous vet, this place. Your job is to take care of pets. How does a doc NOT see two nails growing into an animal’s paws and let them limp?????? How does a trained vet not realize an animal is older than they are????? How in the world can a vet EVER say blood in urine is ok???????? Thank God my doc and vet clinic have my boy under their care. He has a lot of issues but he is thriving more than ever. I can say that his end of life is a hell of a lot better than the beginning no thanks to this horrible place.
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts