Wedding photographer · Detroit, MI · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 116 videographersiPosition by Experts Score among all companies we track in this category. · better than 26%
4.9★★★★★216 Google reviews · 24 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the company 4.9 out of 5 based on 216 reviews, with the owner responding to 35 percent of them. Clients frequently praise the team for punctuality, clear communication, and reasonable pricing across photography, videography, and DJ services. Many note that staff members introduce themselves beforehand to ease nerves and help manage the day's timeline effectively. However, a small number of low-star reviews criticize the final video quality and describe post-wedding support as unresponsive or difficult to navigate.
Google rating: 4.9 out of 5 from 216 reviews (95% five-star).
Reviews on this page: 216 Google reviews (206 with written comments, 9 with photos).
Owner responses: the business replied to 35% of reviews.
Most recent review: October 31, 2026.
Service: Videographer serving Detroit, Michigan.
Data from Google, last updated November 6, 2026.
Score profile vs other videographers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyVideographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fairytale Productions Event Services: 93/100 on this factor. Category median: 97.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fairytale Productions Event Services: 94/100 on this factor. Category median: 97.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fairytale Productions Event Services: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fairytale Productions Event Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fairytale Productions Event Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fairytale Productions Event Services: 54/100 on this factor. Category median: 50.C
54
Bar = this company · dark tick = category median.
Star ratings
216 Google reviews we collected
4.9of 5
5 stars20595%
4 stars73%
3 stars00%
2 stars31%
1 star10%
Praise vs complaints
Phrases our text analysis found in 206 written reviews
98%praise
Praise38298%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10427%
Would recommend8522%
Quality & results5915%
Speed & response5614%
Communication5414%
Price & value277%
Honesty & trust62%
What customers talk about
We read 206 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She went above and beyond and was so professional from start to finish.”
“We’re so grateful they were part of our special day and would highly recommend them to anyone looking for a wedding videographer!”
“I’m glad this is not the typical reaction to their services, but I would never recommend them to anyone.”
“We loved our engagement photos, and he did a great job get our families' photos.”
“They arrived early on our wedding day, which immediately put us at ease and showed how professional they are.”
“The support staff is unresponsive and is still refusing to even deliver on the products that we contracted for.”
“Robert, our photographer, was incredibly kind and easy to work with.”
“The video quality from camera to camera was vastly different and wasn't very clear.”
“The turn around getting the photos back was fast and absolutely worth it.”
“If you're looking for a talented, professional, and reliable wedding videographer, I highly recommend Fairytale Productions.”
People customers mention
Paul8 reviews
Videographer6 reviews
Shon6 reviews
Rob5 reviews
Ben3 reviews
Robert3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fairytale Productions Event Services for 2 kinds of job. Pick one to see what they paid and said.
PPaige5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★
Big shoutout and thank you to our photographer, Nezrin! She was incredibly professional and generous. I really appreciated her reaching out the week of the wedding to introduce herself so we wouldn’t be strangers on the big day. Nathan, our videographer, was also wonderful! He introduced himself on the wedding day…
AAndrew4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Huge thanks to our photographer, Nezrin! She went above and beyond and was so professional from start to finish. I loved that she reached out the week before the wedding to say hi—it made such a difference not having a total stranger behind the camera on our big day. Our videographer, Nathan, was fantastic too! He…
BBianca4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Loved working with Fairytale for our wedding! DJ, photo and video all with Fairytale and they were awesome! Would recommend. Thanks so much guys!
DDominicLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Loved every bit of working with them. They were flexible, attentive, and captured our wedding day beautifully.
MMarie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very friendly staff. Very attentive every step of the way and dealt with our chaotic group very well.
LLauraLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
We couldn’t be happier with Fairytale Productions! We used them for photography, videography, and DJ services for our wedding, and the entire team was fantastic!
Robert, our photographer, was incredibly kind and easy to work with. We loved our engagement photos, and he did a great job get our families' photos.…
Reasonable priceWedding and engagementWedding albumsBridal photography
Big shoutout and thank you to our photographer, Nezrin! She was incredibly professional and generous. I really appreciated her reaching out the week of the wedding to introduce herself so we wouldn’t be strangers on the big day. Nathan, our videographer, was also wonderful! He introduced himself on the wedding day and was highly professional throughout the entire event.
I am keeping the review at 4 stars due to the overall wait time, but it is a relief to know that photos are typically delivered in under 4 weeks and videos..2 to 3 months.
The day-of service from Nezrin and Nathan was truly excellent, and we are so excited to see the final photos/videos!
A
Andrew Adams4 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Huge thanks to our photographer, Nezrin! She went above and beyond and was so professional from start to finish. I loved that she reached out the week before the wedding to say hi—it made such a difference not having a total stranger behind the camera on our big day. Our videographer, Nathan, was fantastic too! He introduced himself day-of and maintained great professionalism the entire event.
B
Bianca Peters4 reviewsiTotal number of Google reviews Bianca has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with Fairytale Productions! We used them for photography, videography, and DJ services for our wedding, and the entire team was fantastic!
Robert, our photographer, was incredibly kind and easy to work with. We loved our engagement photos, and he did a great job get our families' photos. Ashley, our second photographer, and Ben, our videographer, were also wonderful. They worked really well together, and we're very organized. They were creative and got some shots outside with us on the golf cart and used drones to get aerial footage.
DJ Mike was great He incorporated so many of our requested songs and did a fantastic job with the Hora at our Jewish wedding. Everyone had a great time dancing!
We can’t wait to see our wedding photos and video! A huge thank you to Robert, Ashley, Ben, and Mike for helping make our special day so memorable. Highly recommend!
Price assessment: Reasonable price
Services: Wedding and engagement, Wedding albums, Bridal photography, Wedding photo packages, Wedding preparations photography
S
Syd Finn10 reviewsiTotal number of Google reviews Syd has written across all businesses on Google Maps, not just this one.
We had Jason M as our photographer and Sylvester as our videographer and they were both great!
Response from the owner · a month ago
Syd, we’re so glad to hear it! Having the photography and videography teams working seamlessly together makes such a difference on a wedding day, and we love knowing you had a great experience with both.
Thank you for trusting Fairytale Productions to capture your wedding memories. We hope you absolutely love everything our team captured for you!
— The Fairytale Productions Team
C
Claire HarveyLocal Guide · 12 reviewsiTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
We had such a wonderful experience with Fairytale Productions! Their team was professional and personable, and they captured some really great shots at our wedding. We’re so grateful they were part of our special day and would highly recommend them to anyone looking for a wedding videographer!
Response from the owner · a month ago
Claire, we’re so happy Fairytale Productions got to be part of your wedding day! There’s nothing quite like capturing those moments as they’re actually happening—the big ones everyone remembers and all the little ones that can be easy to miss in the excitement of the day.
Hearing that our team was both professional and personable means a lot to us. We want wedding videography to feel effortless for our couples while still capturing a beautiful story they can revisit for years to come.
Thank you for trusting us with those memories and for recommending Fairytale Productions to other couples. We’re grateful we got to celebrate alongside you!
— The Fairytale Productions Team
J
Jim Williams10 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Jim, thank you! We’re so glad you had a great experience with Fairytale Productions. We really appreciate the support and taking a moment to leave us a review!
— The Fairytale Productions Team
