Google reviewers rate the firm 4.8 out of 5 based on 46 reviews, with the owner responding to 54% of them. Clients frequently praise the attorneys for handling personal injury and property cases with patience, clear communication, and timely responses to inquiries. Positive feedback highlights the staff's professionalism and ability to explain complex legal processes. However, low-star reviews indicate a recurring criticism regarding delayed communication, specifically mentioning instances where potential clients were not contacted after submitting initial inquiries.
Google rating: 4.8 out of 5 from 46 reviews (93% five-star).
Reviews on this page: 46 Google reviews (45 with written comments).
Owner responses: the business replied to 54% of reviews.
Most recent review: March 21, 2026.
Service: Paralegal serving Lewiston, Maine.
Data from Google, last updated November 10, 2026.
Star ratings
46 Google reviews we collected
4.8of 5
5 stars4393%
4 stars12%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
100%praise
Praise89100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2528%
Would recommend2225%
Quality & results1213%
Communication1112%
Speed & response1011%
Honesty & trust89%
Price & value11%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All praise to attorney Anthony — kind, patient, and always there to explain everything, even when we are on different continents.”
“I would recommend him to anyone that needs legal help.”
“It took a while to get a settlement (not on Anthony part) it was the system.”
“She explained situations and solutions so everything was understood by all parties, she worked expertly with clients and colleagues, and her compassio…”
“I would call, text & email Anthony with questions and he would get back to me in a timely manner with the answer.”
“I can honestly says that Fales and Fales treated me with respect and had my interests at heart.”
“Prior to this event, we were not sure whether hiring an attorney would be "worth it," but we had little choice when the insurance company was uncooperative.”
People customers mention
Ferguson17 reviews
Tony11 reviews
Anthony6 reviews
Jennifer5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
All praise to attorney Anthony — kind, patient, and always there to explain everything, even when we are on different continents. It has truly been a pleasure working with him. I highly recommend him to everyone.
Response from the owner · 11 months ago
Teodora,
Thank you so much for your kind words. It was truly a pleasure working with you as well, and I appreciate your trust throughout the process. I’m grateful for your recommendation and wish you all the very best moving forward.
Tony
Norman Michaud3 reviewsiTotal number of Google reviews Norman has written across all businesses on Google Maps, not just this one.
I was recommended to check with Anthony Ferguson for my medical situation.
It took a while to get a settlement (not on Anthony part) it was the system.
Anthony would keep me informed through the step, process & patient that was needed with a satisfied results.
I would call, text & email Anthony with questions and he would get back to me in a timely manner with the answer.
Response from the owner · a year ago
Norm, thank you for sharing your experience. It indeed was a lengthy process, and I'm glad it worked out in the end. It was a pleasure working with you. Wishing you all the best!
Jake McinnisLocal Guide · 31 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Tony Ferguson gave me some great help and advice. He took a lot of time getting me the recourses I needed to peruse my case. I would recommend him to anyone that needs legal help.
Response from the owner · a year ago
Jake, Thank you for your kind words and recommendation. I only wish I could have done more. Wishing you the best, and please don’t hesitate to reach out if you ever need assistance in the future. Tony
O Larrabee6 reviewsiTotal number of Google reviews O has written across all businesses on Google Maps, not just this one.
Outstanding legal representation from Attorney Jennifer Ferguson to solve a long-standing problem related to my immediate family's substantial, but not complete, title to a piece of land. She brought creative legal thinking, genealogical research and months of tenacity and persistence in finding and contacting possible partial owners to successfully gain the court’s approval of an agreement which settled the title, leading to the court’s oversight in the sale of the land. Well done. Fales and Fales is the best.
Response from the owner · a year ago
It was my pleasure to work with you!
Martha Larrabee1 reviewiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Jennifer has provided outstanding legal assistance over a number of years on a variety of issues. Most recently we had a particularly complicated legal situation which Jennifer was able to expertly process and reach resolution. She explained situations and solutions so everything was understood by all parties, she worked expertly with clients and colleagues, and her compassion and commitment were always evident. I cannot say enough positive things about her! I highly recommend using her services.
Response from the owner · a year ago
Thank you, Martha, for your kind words and for taking the time to leave a review. I've enjoyed working with you through the years and appreciate your repeat business!
Cal1 reviewiTotal number of Google reviews Cal has written across all businesses on Google Maps, not just this one.
Don’t go here ! Took years for them to do anything for our case. And the only reason they did was because I threatened to go somewhere else.
Response from the owner · a year ago
Unfortunately, we have no record of working with anyone named "Cal". I’d like to learn more. Could you please call me directly at (207) 786-0606 or email me at [email protected]? I would appreciate the opportunity to discuss this matter. We value honest feedback and strive to provide the best service possible. I look forward to hearing from you soon.
Sokane Loth2 reviewsiTotal number of Google reviews Sokane has written across all businesses on Google Maps, not just this one.
I reached out to Tony for an incident that occurred he was helpful, knowledgeable and settled in a timely manner.
Response from the owner · 2 years ago
Thank you so much for your kind words and for taking the time to leave a review. I'm glad I could assist you, and it was a pleasure working with you. I wish you good health.
Sarah Russell1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Mr. Ferguson was referred to us by a classmate of my husband's. He was quick to return our call and told us exactly what todo with all the paperwork we had and send to him and he helped along the way. We were completely in the dark about everything, he made it all good and we are satisfied with the end results.
Response from the owner · 2 years ago
Sarah, thank you for your review. I am glad that I could assist you in this challenging matter.
Patricia Bubier1 reviewiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
I had a very good experience working with Anthony Ferguson. He helped me with things that I had no previous experience with. My outcome was better then I expected.
Response from the owner · 2 years ago
Patricia, Thank you for your kind words. I enjoyed working with you, and I’m glad to hear you had a great experience with us.
MaybaeLocal Guide · 47 reviewsiTotal number of Google reviews Maybae has written across all businesses on Google Maps, not just this one.
Never heard back from them even after submitting an inquiry on their website and calling in speaking to the reception. They said someone would reach out to me, but it’s almost 2 weeks and I haven’t been contacted. If you’re not going to accept a case, you should at least inform your potential clients you won’t.
Response from the owner · 2 years ago
I apologize that we did not respond as quickly as you expected. We strive to address new inquires as soon as possible, and you deserved a response that we do not handle those types of cases. Please understand that your situation was an exception. As you can see on other reviews, we are known for caring deeply about our clients. We can’t change the past, but you have my personal commitment to improving our response time to online inquiries.
