Fence contractor · East Rockaway, NY · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 13 railing contractorsiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★379 Google reviews · 24 photos
95%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Family Fence - Long Island Fence Company at a glance
Google reviewers rate Family Fence 4.9 out of 5 based on 379 reviews, with the owner responding to 98% of comments. Customers frequently praise the company for professional installation crews, punctual arrivals, transparent pricing, and effective communication during projects involving aluminum, PVC, and wood fences. However, a recurring criticism in low-star reviews involves poor phone customer service, including unreturned calls, unprofessional staff attitudes, and a refusal to quote for smaller jobs.
Google rating: 4.9 out of 5 from 379 reviews (95% five-star).
Reviews on this page: 379 Google reviews (322 with written comments, 29 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 16, 2026.
Service: Railing Contractor serving East Rockaway, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other railing contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyRailing Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Fence - Long Island Fence Company: 88/100 on this factor. Category median: 88.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Fence - Long Island Fence Company: 82/100 on this factor. Category median: 88.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Fence - Long Island Fence Company: 85/100 on this factor. Category median: 89.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Fence - Long Island Fence Company: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Fence - Long Island Fence Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Fence - Long Island Fence Company: 97/100 on this factor. Category median: 85.A
97
Bar = this company · dark tick = category median.
Star ratings
379 Google reviews we collected
4.9of 5
5 stars36095%
4 stars82%
3 stars10%
2 stars00%
1 star103%
Praise vs complaints
Phrases our text analysis found in 322 written reviews
98%praise
Praise70798%
Complaints132%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2151%
Reasonable1844%
Overpriced00%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17024%
Would recommend13218%
Quality & results12217%
Speed & response11816%
Price & value10815%
Communication456%
Honesty & trust253%
What customers talk about
We read 322 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I met Jason, who was very professional and helped me figure out different options based on my budget; I will come back with my wife to choose the color.”
“If you are looking for a reliable, skilled, and professional team for your fencing needs, we highly recommend their services!”
“Would not recommend”
“The quality of the materials and craftsmanship is top-notch, and it has completely transformed the look and security of our yard.”
“Horrible customer service when calling.”
“They were professional and courteous, responsive, and the work done looks terrific.”
“Delayed but ok no problem.”
“Family fence was great with both competitive price matching as well installation, would highly recommend their service!”
“The price was too expensive for a short fence with a gate.”
“Great products and both the sales team members and the crew that did the rails at my moms house were professional and very easy to talk to.”
“Their quotes are transparent in terms of the cost of the materials and labor.”
People customers mention
Frank28 reviews
Anthony6 reviews
Pablo5 reviews
Jason3 reviews
Christian3 reviews
Jack3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Family Fence - Long Island Fence Company for 8 kinds of job. Pick one to see what they paid and said.
AAnthonyLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great company, great staff, great product, great prices and great installation. Frank was awesome as were his staff and installers.
Thank you Family Fence
Great priceCustom fabrication
JJohnnyLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I met Jason, who was very professional and helped me figure out different options based on my budget; I will come back with my wife to choose the color. Thanks, Jason.
JjohnLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
New fence installed. Very satisfied with the work and the price. I would use again and I recommend as well
MMary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We recently hired Family Fence to box around a neighbor's tree on the property line that was growing into and damaging our fence. It was a pleasure working with them from start to finish - from getting a quote, to scheduling, and then getting the work done. They were professional and courteous, responsive, and the…
TTaraynLocal Guide · 104 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience working with family fence. Helped us match our existing colors on exterior of home beautifully. Very professional and we are so pleased with our new railing.
TThomas10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
This is the third time my family have hired the company. Excellent company. Great products and both the sales team members and the crew that did the rails at my moms house were professional and very easy to talk to. The onsite crew of Edward and his two fellow employees did a beautiful job.
Great company, great staff, great product, great prices and great installation. Frank was awesome as were his staff and installers.
Thank you Family Fence
Price assessment: Great price
Services: Custom fabrication
Fence type: Wood fence
Response from the owner · a week ago
WOW! Thank you SO MUCH Mr. Genduso for taking the time to post this amazing review - we appreciate it more than you know! We never take it for granted when we are selected for the job. Your feedback is priceless to us and it shows the dedication all of our departments have for our valued customers. Thank you for choosing Family Fence!
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Johnny GarciaLocal Guide · 47 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
I met Jason, who was very professional and helped me figure out different options based on my budget; I will come back with my wife to choose the color. Thanks, Jason.
Response from the owner · a week ago
Thank you Mr. Garcia for this positive feedback! Jason is a valued team member here at Family Fence and we appreciate your comments about your positive interaction with him! We look forward to seeing you again and to meeting your wife! Thank you for your interest in Family Fence !
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john lalenaLocal Guide · 19 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
New fence installed. Very satisfied with the work and the price. I would use again and I recommend as well
Response from the owner · 3 weeks ago
Thank you so much Mr. Ialena for your 5 star rating and for your positive comments! Reading the words "Very satisfied . . . " just makes our day! We also really appreciate your 5 star rating. Thank you for putting your trust in us for your home project - it is something we never take for granted. Stay safe and be well!
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Mary Sherman3 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
We recently hired Family Fence to box around a neighbor's tree on the property line that was growing into and damaging our fence. It was a pleasure working with them from start to finish - from getting a quote, to scheduling, and then getting the work done. They were professional and courteous, responsive, and the work done looks terrific. We highly recommend them.
Price assessment: Reasonable price
Services: General repairs & maintenance, Vinyl fence installation
Fence type: Vinyl fence
Response from the owner · 3 weeks ago
Ms. Sherman - we CANNOT thank you enough for this wonderful feedback! We are so glad you were satisfied with your experience at Family Fence. We always appreciate being selected for the job! We are well aware that consumers have many choices and we are always sincerely grateful when a customer chooses Family Fence!! THANK YOU!
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Tarayn DhansewLocal Guide · 104 reviewsiTotal number of Google reviews Tarayn has written across all businesses on Google Maps, not just this one.
Great experience working with family fence. Helped us match our existing colors on exterior of home beautifully. Very professional and we are so pleased with our new railing.
Response from the owner · 3 weeks ago
Thank you Ms. Dhansew for giving Family Fence a 5 star rating! We are so glad we were able to match the color for you and that you are pleased with your new railing. That's the result we strive for every single day. Thank you so much for choosing Family Fence!
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Thomas Sammut10 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
This is the third time my family have hired the company. Excellent company. Great products and both the sales team members and the crew that did the rails at my moms house were professional and very easy to talk to. The onsite crew of Edward and his two fellow employees did a beautiful job.
Price assessment: Great price
Services: Service not listed
Fence type: Other
Response from the owner · a month ago
Thank you SO MUCH Mr. Sammut not only for taking the time to write this review but especially for being such a loyal customer - Family Fence has been extremely fortunate to have been able to provide our services for your home projects so many times! THANK YOU for your trust in us! All the best to you and yours!
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Robert Urban1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
We recently hired Family Fence to install our new aluminum fence, and we could not be happier with the results. From the initial consultation to the final cleanup, the entire process was seamless, professional, and completely stress-free.
The installation crew arrived right on time, worked incredibly hard, and paid close attention to every detail, ensuring the fence was perfectly level and secure. The quality of the materials and craftsmanship is top-notch, and it has completely transformed the look and security of our yard. If you are looking for a reliable, skilled, and professional team for your fencing needs, we highly recommend their services!
Price assessment: Great price
Fence type: Aluminum fence
Response from the owner · a month ago
WOW!!! This amazing review absolutely makes our TOP TEN of all time!!! Thank you for all of these positive and wonderful comments - it is truly a gift to us to hear this feedback from a valued customer. It validates our loyal commitment to excellent customer service at every level. We cannot thank you enough for taking the time to write this terrific post and we also can't thank you enough for trusting and selecting Family Fence with your home project. We never take it for granted when we are chosen for the job. All the best from the Family Fence staff!
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Sean BeattyLocal Guide · 12 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Process from start to finish was excellent. In the sales cycle, I felt that they were more concerned about doing things the right way, then trying to take shortcuts for the purposes of giving me the lowest price. For installation,the crew was great. Had a small issue with my old hinges not self closing after being reinstalled, they came back, tried to fix it for me before I ultimately needed new ones. Highly recommend!!
Services: Aluminum fence installation, Pool fence installation, General repairs & maintenance, Automatic gate installation & repairs, Vinyl fence installation
Response from the owner · a month ago
Thank you so much Mr. Beatty for your positive comments! It is greatly appreciated! And we thank you for giving Family Fence a 5 star rating too! Your feedback is so valuable to us! We promote going above and beyond for every customer every day and your comments confirm this. It was OUR pleasure to provide our services for your home. Thank you so very much for choosing Family Fence!
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Samantha CardinalLocal Guide · 35 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
I dont know how they could be anything less than a 10!!! They were not only willing to help me with what other places said was too small of a job, but they did with expertise and professionalism and I literally felt like I was family! Frank is great and I would tell anyone and everyone who needs fencing this should be your first and ONLY call!!
Response from the owner · a month ago
Ms. Cardinal - WE ABSOLUTELY LOVE THIS REVIEW!! Thank you for all of these amazing comments! No job is EVER too small. Frank is AMAZING at what he does and we thank you for noticing the caliber of customer service we deliver here at Family Fence. Being rated a "10" from a valued customer is ALL we could ever aspire to! Stay safe and be well!
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Michael Sayers6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The sales process was straightforward and honest. The two-man team that came to install stair railings worked efficiently and showed extraordinary attention to detail, which we really appreciated. Would definitely recommend Family. We have used them twice in the past for pool fence and gates and have always had a good experience. Thanks!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Mr. Sayers - how can we ever thank you enough for being such a loyal customer (three times!)? Our installers are absolutely worthy of your comments - they are talented, respectful, hardworking and ALWAYS make us proud! Your feedback about them is PRICELESS! We were so happy to be of service to you AGAIN! Stay safe and be well!
