Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Customers frequently praise the company for punctual, thorough, and professional service, noting that technicians are courteous and knowledgeable about treatments for ants, rodents, and other pests. Recurring themes highlight efficient communication and effective resolution of infestations. However, some reviews criticize scheduling errors, billing mistakes, and instances where staff misidentified insects or failed to provide listed services like bee removal.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
940 Google reviews we collected
Phrases our text analysis found in 688 written reviews
Price verdicts customers left with their Google review
Middle half of what 193 customers paid ($106–$188) · gold mark = category median.
How often each topic comes up in the written reviews
We read 688 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Charelle was super prompt, efficient, very friendly.”
“Jonathan did a great job and made sure to close the gate securely to keep our dogs in!”
“The treatment did not work, as the fleas were still very much alive, and continued to eat at my legs.”
“The technician knew what he was doing and did it efficiently.”
“I would highly recommend Chance and family pest control for all of your home needs!”
“Will not use them again.”
“He is on time, courteous, pleasant, and is good at explaining the situation.”
“Alternatives Ignored”
“We've gone to the Platinum Plan and it's worth it due to this season's fleas, ugh!”
“They explain to us everything they use chemical wise and educated us on point of entry for water bugs(texas roaches) they did not over charge for their service.”
“I really appreciate companies that is not only locally owned, but shows and believes in honesty and integrity.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Family Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Trei came over to perform our quarterly pest control treatment. He did an excellent five star job. He was courteous, respectful and professional.
It’s always great to see Charelle! She works efficiently, both inside and out. She is also professional and friendly. Thank you, Charelle!
Charelle always does a most thorough job on pest treatments. Have no doubt that she do an excellent job.
Jonathan is one of the best techs we’ve ever had. He’s patient with our questions, is knowledgeable about the chemicals he uses and the service he provides and does a thorough job inspecting and protecting our house.
I have had several pest control companies provide services, but this is the first time I’ve seen them spray beyond just the perimeter of the home. Great value for the services they provide. Will definitely be using them in the future for quarterly maintenance.
Teri was great. He was very friendly on time explained what he was gonna do, very courteous when he was inside the house and outside the house. Good tech.
| Job | Reviews | Category typical |
|---|---|---|
| Bug & insect extermination | 157 | $73–$136 |
| General pest inspection | 141 | $63–$124 |
| Ant extermination | 89 | $76–$246 |
| Cockroach extermination | 78 | $83–$214 |
| Home inspection | 76 | $66–$159 |
| Spider extermination | 60 | $56–$131 |
| Hornet & wasp extermination | 55 | $81–$246 |
| Rodent extermination | 38 | $73–$323 |
4.9 ★★★★★ 941 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jonathan did a great job and made sure to close the gate securely to keep our dogs in!
Great work!
Professional and very respectful
Charelle was super prompt, efficient, very friendly. Thank you for the awesome work!
Thank you for the 5-star review! We’re glad to hear Charelle provided prompt, friendly, and efficient pest control service. We’ll be sure to share your kind words with her. Thanks for choosing us for your pest control needs!
Very friendly and professional. We received exceptional service.
Thanks for the 5-star review! We’re glad you had a great experience with our team. Providing friendly service and reliable pest control is what we do best. Thanks for choosing us to keep your home pest-free!
Trei came over to perform our quarterly pest control treatment. He did an excellent five star job. He was courteous, respectful and professional.
Thank you so much for the 5-star review! We’re glad to hear Trei provided excellent, professional, and friendly pest control service. We’ll be sure to share your kind words with him! Thank you for choosing Family Pest Control and trusting us to keep your home pest-free!
No more bugs!!!!
That’s what we love to hear! We’re so glad we could help get those unwanted pests under control. Thank you for choosing Family Pest Control for your pest control needs. Here’s to keeping your home bug-free!
Trey was very friendly and informative. I was very pleased with his service.
Thank you for the 5-star review! We’re glad to hear Trei provided friendly, informative, and reliable pest control service. We’ll be sure to pass along your kind words! Thanks for choosing Family Pest Control to help keep your home pest-free!
It’s always great to see Charelle! She works efficiently, both inside and out. She is also professional and friendly. Thank you, Charelle!
Thank you so much for the 5-star review! We’re happy to hear that Charelle continues to provide friendly, professional, and reliable pest control service. We’ll be sure to share your kind words with her! Thanks for choosing Family Pest Control and trusting us to keep your home pest-free!
Family Pest Control provide excellent, informative service. I have used for several years after a rodent infestation. The technician knew what he was doing and did it efficiently. And they follow up. The rodents didn't stand a chance. And they provide quarterly inspections to make sure bugs and rodents don't come back.
Thank you for the awesome 5-star review! We’re glad you’ve trusted Family Pest Control over the years. Our team takes pride in providing reliable pest control, effective rodent control, and quarterly services to keep your home pest-free. We appreciate your continued support and are always happy to help keep those unwanted pests away!
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
