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Family Pet Sitters LLC

5.0 ★★★★★ · 45 Google reviews · 2 photos
Pet sitter · Parma Heights, OH

Family Pet Sitters LLC at a glance

Family Pet Sitters LLC holds a 5/5 Google rating from 45 reviews, with the owner responding to all feedback. Customers consistently praise the team for punctuality, thorough in-home care, and reliable communication via a user-friendly app that provides daily photos and updates. Services include pet sitting, walking, and home maintenance tasks like mail collection. No recurring criticisms appear in the provided excerpts, as all reviews reflect satisfaction with the professional and attentive service received.

  • Google rating: 5.0 out of 5 from 45 reviews (100% five-star).
  • Reviews on this page: 45 Google reviews (44 with written comments, 11 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: September 1, 2026.
  • Service: Pet Sitter serving Parma Heights, Ohio.

Data from Google, last updated October 28, 2026.

Photos

Customer reviews

5.0
★★★★★
45 reviews on Google
5★45
4★0
3★0
2★0
1★0

Reviews from Google, shown as published (original wording, unedited).

What customers talk about

We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Everyone has been very professional and thorough as well as friendly and accommodating.”
  • “I wouldn’t hesitate to recommend them and we will be using their services again.”
  • “Leslie and Noelle were very attentive to our pets and communicated with us regularly, including sending daily pictures.”
  • “The Family Pet Sitting Team and the care they provide for my fur family members is truly top notch.”
  • “Mary took amazing cared of my rescue dog, who is very timid and slow to trust people.”
  • “The caregivers were there on time and took wonderful care of my sweet Ginger.”

People customers mention

  • Leslie 3 reviews
  • Kelly 3 reviews
  • Time 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Laura Holmes2 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone has been very professional and thorough as well as friendly and accommodating. My kitties were well taken care of 😻

  • Price assessment: Reasonable price
Response from the owner · a month ago

Thank you so much for the kind review! We’re so glad you had a great experience with our team and, most importantly, that your kitties were happy and well cared for. 😻 We truly appreciate you trusting Family Pet Sitters with them!

Jill Protos1 reviewTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a last minute trip come up and Family Pet Sitters was a blessing!! Kelly took fantastic care of our senior cat while we were away for a week. She sent us updates for each visit and went above and beyond in pampering our cat. We could not have asked for a better experience.

  • Price assessment: Reasonable price
Response from the owner · 2 months ago

Thank you so much for your kind words! We’re thrilled we could help when your last-minute trip came up and give you peace of mind while you were away. Kelly will be so happy to hear how much you appreciated her updates and the extra love she gave your senior kitty. It was truly our pleasure to care for your cat, and we’re grateful you trusted Family Pet Sitters!

Marianne Fox14 reviewsTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I feel so much better leaving my pets when Family Pet Sitters is watching them. They do a great job. They notice their little quirks which tells me they do pay attention to my pets and spend time with them. I highly recommend them.

Response from the owner · 3 months ago

Thank you so much for your wonderful review and recommendation! It truly means the world to us. One of the greatest compliments we can receive is hearing that you feel more at ease leaving your pets in our care. We believe that great pet care goes beyond feeding and walks—it's about getting to know each pet's unique personality, routines, and those little quirks that make them who they are. Knowing those details helps us provide the personalized care they deserve. Thank you for trusting Family Pet Sitters with your furry family. We appreciate your support and look forward to caring for them for many years to come!

Lori Negron2 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had the pleasure of using Family Pet Sitters during our recent family vacation. We couldn’t be happier with the experience. Our pets were happy they could stay in the comfort of their home and my family was happy for the daily updates and photos. I wouldn’t hesitate to recommend them and we will be using their services again.

Response from the owner · 3 months ago

Thank you so much for your thoughtful review! We’re so happy to hear that both your family and your pets had such a positive experience while you were away. One of our biggest goals is to keep pets comfortable by allowing them to stay in the place they know and love most—their own home. We also know how important peace of mind is for pet parents, so we're thrilled that the daily updates and photos helped you enjoy your vacation knowing your pets were happy and well cared for. Thank you for trusting Family Pet Sitters with your furry family and for taking the time to recommend us. We truly appreciate your support and look forward to caring for your pets again on your next adventure!

Heather McCreaLocal Guide · 12 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t say enough wonderful things about Family Pet Sitters! My vet recommended them, and now I completely understand why. Mary took amazing cared of my rescue dog, who is very timid and slow to trust people. She was incredibly patient and kind, and somehow managed to win my dog over. I highly recommend Family Pet Sitters. Thank you Mary and Leslie for the exceptional care (and pictures) I will definitely be calling you again!

Response from the owner · 3 months ago

Heather, thank you so much for your incredibly kind words! Reading your review truly made our day. We know that earning the trust of a timid rescue dog is something that can't be rushed, and we're so happy Mary was able to build that bond through patience, kindness, and compassionate care. We'll be sure to share your thoughtful words with her—they'll mean so much. Thank you as well for trusting us with your furry family. We believe every pet deserves individualized care, and it's wonderful to hear that the updates and photos gave you peace of mind while you were away. We sincerely appreciate your recommendation and your veterinarian's confidence in our team. We look forward to caring for your sweet pup again whenever you need us!

Lisa Hawk2 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leslie and Noelle were very attentive to our pets and communicated with us regularly, including sending daily pictures. When our cat decided to go into hiding, they took extra steps to set up cameras to make sure he was okay. I would highly recommend.

Response from the owner · 3 months ago

Thank you so much for your kind review! We truly appreciate you trusting us with your pets’ care. We know how stressful it can feel when a kitty decides to hide, so we were happy to take extra steps to make sure he was safe and comfortable while you were away. It was our pleasure to provide updates, pictures, and peace of mind. We are so grateful for your recommendation!

Kristen Flynn3 reviewsTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Family Pet Sitting Team and the care they provide for my fur family members is truly top notch. They give me the peace of mind I need to leave my crew at home while traveling, knowing they’re safe, comfortable, and genuinely cared for. Their communication is excellent, they’re reliable, and it’s clear they take the responsibility of caring for pets seriously. I always return to happy pets and a well-cared-for home. If you’re looking for a pet sitting service you can trust, I can’t recommend The Family Pet Sitting Team enough.

Response from the owner · 6 months ago

Thank you so much for your incredibly kind words. It truly means the world to us that you trust our team with your fur family and your home. Providing peace of mind while you’re away is at the heart of everything we do, and we’re so happy to hear that your pets feel safe, comfortable, and genuinely cared for in our hands. We’re grateful for the opportunity to be part of your pets’ lives and to support you when you travel. Thank you again for your trust and recommendation—it never goes unnoticed. We look forward to caring for your crew again soon! 🐾

Sharada Lenhart2 reviewsTotal number of Google reviews Sharada has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We will not hesitate to hire Family Pet Sitters again when we travel! They went above and beyond to take good care of our cat! They’re awesome!

Response from the owner · 7 months ago

Thank you so much for your kind words! It truly means the world to us that you trusted Family Pet Sitters with your sweet cat while you traveled. Our goal is always to provide care that feels calm, attentive, and above and beyond — so you can travel with complete peace of mind. Knowing you felt that level of care is the greatest compliment we could receive. We would be honored to care for your kitty anytime you’re away again. Safe travels until next time! 🐾💛

C. BrawnerLocal Guide · 20 reviewsTotal number of Google reviews C. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been using Family Pet Sitters for nearly 10 years now. When leaving my small dog in their care, I have never been disappointed. Recently I scheduled care for a three day weekend. When my trip was unexpectedly delayed, I went online and added appointments for a few more days. The caregivers were there on time and took wonderful care of my sweet Ginger. I would receive a “report card” indicating what went on during their visit. That always included several pictures of my dog both inside and outside on their walk. I also appreciate the little extras they do. Such as bringing my mail in every day and even taking my trash barrels in and out without asking. During this past trip, John was my primary caregiver. He is a very kind person that takes the extra care and treats Ginger as though she was his own. I strongly recommend this business.

Response from the owner · 8 months ago

Thank you so much for taking the time to share this — and for trusting Family Pet Sitters with Ginger’s care for nearly 10 years. That kind of long-term relationship truly means the world to us. We’re so glad we could step in seamlessly when your travel plans changed and continue providing reliable, attentive care. Those visit report cards and photos are one of our favorite ways to keep clients connected to their pets while they’re away, so it’s wonderful to hear how reassuring they are for you. It also means a lot that you noticed the little extras — bringing in mail, handling trash bins, and keeping an eye on the home are all part of how we care for both pets and their people. John will be especially grateful to hear your kind words. He takes great pride in treating every pet as if they were his own, and Ginger is clearly very loved. Thank you again for your recommendation and continued trust. We’re always honored to care for Ginger and look forward to many more years together 🐾💗

Rod Minerd4 reviewsTotal number of Google reviews Rod has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love Family Pet Sitters. They are the best. I love the peace of mind knowing that my cats are well taken care of while I am away. I would highly recommend them to anyone. My pet sitter Kelly is the greatest. She always goes above and beyond to make sure my pets are well taken care of.

Response from the owner · a year ago

Thank you so much for your wonderful review! We’re so happy to know that you feel peace of mind when we’re caring for your cats—that’s exactly what we hope to provide. Your trust means the world to us, and we’re grateful for the chance to care for your furry family. Thank you for recommending us—it truly means so much!

Family Pet Sitters LLC on Google Maps →

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