Home health care service · Moses Lake, WA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%74+20.9Replies to reviews 8%100+8.2Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 25 child care agenciesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.8★★★★★27 Google reviews · 20 photos
89%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Most reviewers, primarily employees, highlight flexible scheduling, supportive office staff, and professional communication as key positives for this home health care service. Clients praise the attentiveness and reliability of caregivers, noting that the team accommodates individual needs effectively. A recurring criticism from state-funded clients involves difficulty obtaining approval for travel mileage beyond the automatic allowance, despite the state covering additional costs.
Google rating: 4.8 out of 5 from 27 reviews (89% five-star).
Reviews on this page: 27 Google reviews (27 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: May 15, 2026.
Service: Child Care Agency serving Moses Lake, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Family Resource Home CareChild Care Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Resource Home Care: 80/100 on this factor. Category median: 79.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Resource Home Care: 74/100 on this factor. Category median: 71.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Resource Home Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Resource Home Care: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
4.8of 5
5 stars2489%
4 stars27%
3 stars00%
2 stars14%
1 star00%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
96%praise
Praise2396%
Complaints14%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1250%
Quality & results417%
Would recommend417%
Honesty & trust28%
Speed & response14%
Communication14%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Communication is always professional and respectful, and they do a great job matching caregivers with clients who are a good fit.”
“I have a great client that has become family and have a great job all in one.”
“I would definitely recommend Family Resource to someone who needs a job.”
“The company genuinely cares about both their clients and their employees, and you can see that in how they operate every day.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kayla4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’ve truly enjoyed working for Family Resource Home Care. As a caregiver, it means so much to feel supported by your office team, and that’s exactly what I’ve experienced here. Communication is always professional and respectful, and they do a great job matching caregivers with clients who are a good fit.
I feel…
Melisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great place to work, I’ve enjoyed meeting with different clients and I like the flexibility of their schedules.
Sonia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I'd highly recommend working at FRHC. They truly care about their employees, clt's, cg's well being and go to great lengths to accommodate each individuals needs. 1yr this yr.
Sarina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I've been working here for 2+years and I really enjoy my job. It's a great company to work for. The office staff are very sweet and helpful.
Norma3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I current work at Family Resource. I think it’s a great place to work for because you are able to work as many hours as you want. There is always work available. The office staff is great at helping you with filling and accommodating your schedule. I have met some great clients while working for this company.…
J2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great place to work. Flexible schedule and helpful staff. They are always there to help when you need them.
My caregiver is absolutely amazing. She has great manners, is friendly, and works hard. That is the ONLY reason this gets 2 stars instead of 1.
I'm a state pay client and even though the state of Washington pays for 100 miles of travel a month, the company only automatically approves 60 miles and it's EXTREMELY difficult to get more miles approved.
The staff are generally polite but they use an AI scheduling and answering machine and it's very hard to manage even as an 18 year old who's generally tech savvy, imagine how hard it is for 80 year old clients!
My caregiver's schedule changes last minute (the company changes it without alerting me or my caregiver) so sometimes she's abruptly staying an extra 30 minutes to an hour with only 1 day to change my plans. How can I plan anything without a set schedule?
My caregiver sometimes drops me off for appointments at the end of her shift and the app won't allow her to clock out when she's not at my house, so we end up having to go through a tedious process of calling the company to let them know, but my caregiver still gets reminder texts and calls repeatedly by the AI answer machine the company uses.
I'm also frustrated that as a state pay client I have extremely limited places that I can have my caregiver take me, the packet the company gave me did not disclose this and made it seem like quite the opposite. It was an unpleasant suprise and I only found out by calling the company. These introductory packets need updated.
Overall I haven't had any problems with my caregiver and their staff are polite but their policies make working with this company frustrating.
Response from the owner · 4 months ago
Thank you for taking the time to share your feedback, Kateri. We’re glad to hear you’ve had a positive experience with your caregiver and appreciate your comments regarding her professionalism and support. We also appreciate your perspective regarding scheduling, communication tools, transportation policies, and mileage coordination. Our team does utilize technology tools to help streamline communication and scheduling, though we understand that preferences and experiences can vary from person to person. If you would like to discuss your concerns further, please reach out to us at [email protected] so the appropriate team can review your experience.
Family Resource Home Care team – Moses Lake, WA
Kayla Martinez4 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
I’ve truly enjoyed working for Family Resource Home Care. As a caregiver, it means so much to feel supported by your office team, and that’s exactly what I’ve experienced here. Communication is always professional and respectful, and they do a great job matching caregivers with clients who are a good fit.
I feel appreciated for the work I do, and that makes a big difference in this field. The company genuinely cares about both their clients and their employees, and you can see that in how they operate every day. I’m proud to be part of a team that helps families and makes a positive impact in our community.
Response from the owner · 7 months ago
Kayla, thank you for sharing such thoughtful feedback. It’s great to hear that your experience with our Moses Lake team has been supportive and rewarding. Providing care across Grant County relies on strong communication and meaningful caregiver-client matches, so we’re glad that has been part of your experience. We’re grateful for the compassion you bring to the work and the positive impact you make for families in the community.
Family Resource Home Care team – Moses Lake, WA
Melisa Lerena1 reviewiTotal number of Google reviews Melisa has written across all businesses on Google Maps, not just this one.
Great place to work, I’ve enjoyed meeting with different clients and I like the flexibility of their schedules.
Response from the owner · 9 months ago
Melisa, thank you for taking the time to share your experience. At Family Resource Home Care, serving Moses Lake, WA, and surrounding communities, our mission is to provide dependable in-home care services, compassionate support, and flexible solutions to meet individual needs. We’re so glad to hear your experience has been positive and that flexibility and meaningful connections have made a difference.
Family Resource Home Care team – Moses Lake, WA
Ashley Ball1 reviewiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Ashley, thank you for taking the time to share your kind words. At Family Resource Home Care, serving Moses Lake, WA, and surrounding communities, our mission is to provide dependable in-home care services and compassionate support. We’re so glad to hear you found our team friendly and welcoming, and we truly appreciate your feedback.
Family Resource Home Care team – Moses Lake, WA
Aaliyah Garces1 reviewiTotal number of Google reviews Aaliyah has written across all businesses on Google Maps, not just this one.
Aaliyah, thank you for your thoughtful review. At Family Resource Home Care, serving Moses Lake and Grant County, WA, our focus is on providing dependable in-home care services, compassionate support, and positive experiences for the community. We’re so glad to hear you had a great experience and appreciate your kind words.
Family Resource Home Care team – Moses Lake, WA
Sonia Barajas7 reviewsiTotal number of Google reviews Sonia has written across all businesses on Google Maps, not just this one.
I'd highly recommend working at FRHC. They truly care about their employees, clt's, cg's well being and go to great lengths to accommodate each individuals needs. 1yr this yr.
Response from the owner · 9 months ago
Sonia, thank you for taking the time to share your kind words. At Family Resource Home Care, serving Moses Lake, WA, and surrounding communities, our mission is to provide dependable in-home care services, compassionate support, and thoughtful accommodations to meet individual needs. We truly appreciate your recommendation and the trust you’ve shared with us.
Family Resource Home Care team – Moses Lake, WA
Sarina Pierce4 reviewsiTotal number of Google reviews Sarina has written across all businesses on Google Maps, not just this one.
I've been working here for 2+years and I really enjoy my job. It's a great company to work for. The office staff are very sweet and helpful.
Response from the owner · 9 months ago
Sarina, thank you for sharing your experience. At Family Resource Home Care, serving Moses Lake, WA, and nearby communities, we strive to create positive, supportive experiences centered on kindness, communication, and quality care. We’re so glad to hear your experience has been an enjoyable one.
Family Resource Home Care team – Moses Lake, WA
Norma Espinoza3 reviewsiTotal number of Google reviews Norma has written across all businesses on Google Maps, not just this one.
I current work at Family Resource. I think it’s a great place to work for because you are able to work as many hours as you want. There is always work available. The office staff is great at helping you with filling and accommodating your schedule. I have met some great clients while working for this company. I would definitely recommend Family Resource to someone who needs a job.
Response from the owner · 9 months ago
Norma, thank you for taking the time to leave a review. At Family Resource Home Care, serving Moses Lake, WA, and surrounding communities, our focus is on dependable in-home care services, flexible scheduling, and responsive support. We appreciate your kind feedback and are glad to hear your experience has been positive.
Family Resource Home Care team – Moses Lake, WA
J K2 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Great place to work. Flexible schedule and helpful staff. They are always there to help when you need them.
Response from the owner · 9 months ago
Thank you for your review! At Family Resource Home Care, serving Moses Lake, WA, and nearby communities, we aim to provide dependable in-home care services, flexibility, and helpful support. We appreciate you taking the time to share your experience.
Family Resource Home Care team – Moses Lake, WA
Julie Rosencrans1 reviewiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
By far, one of my favorite places to Work everyone has been so kind and they’re super flexible with your hours. The clients are great. I highly recommend working here
Response from the owner · 9 months ago
Julie, thank you for sharing your thoughtful feedback. At Family Resource Home Care, serving Moses Lake, WA, and surrounding communities, our mission is to provide dependable in-home care services alongside flexibility, kindness, and positive experiences. We truly appreciate your recommendation.
Family Resource Home Care team – Moses Lake, WA
