Google reviewers for Famous Quick Lube #9 cite a 4.9 rating from 425 reviews, with the owner responding to nearly all feedback. Positive comments highlight fast service, reasonable pricing, and staff who answer technical questions thoroughly. However, low-star reviews describe instances where oil filters were not replaced, unexpected costs arose from damaged parts, and Groupon vouchers were rejected.
Google rating: 4.9 out of 5 from 425 reviews (96% five-star).
Reviews on this page: 425 Google reviews (326 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 12, 2026.
Service: Oil Change Service serving Jacksonville, Florida.
Data from Google, last updated October 29, 2026.
Star ratings
425 Google reviews we collected
4.9of 5
5 stars40996%
4 stars31%
3 stars41%
2 stars00%
1 star92%
Praise vs complaints
Phrases our text analysis found in 326 written reviews
97%praise
Praise50297%
Complaints133%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15230%
Speed & response14829%
Quality & results9719%
Would recommend5010%
Price & value377%
Honesty & trust214%
Communication102%
What customers talk about
We read 326 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Service was quick, great price, friendly employees!”
“Jesus was very polite the oil change was quick and smooth.”
“I HAD A GREAT EXPERIENCE HERE AS USUAL AND “NEIL” WAS VERY HELPFUL, VERY INFORMATIVE AND PROVIDED GREAT CUSTOMER SERVICE WHILE SERVICING MY VEHICLE.”
“receipt plainly says not to fix mistakes from damaged parts until you contact I’m still waiting 30 dollar turned into 220 for all…stay woke or do it yourself.”
“I would recommend this location to everyone for people who care about their customers The manager Allen and the tech Ardell was very knowledgeable and…”
“Stay away from this location!”
“Why go to a dealer when these guys know as much about oil changes as any dealer and are much more reasonable.”
“And it was 80 dollars when you can go to a real mechanic like EVERYTHING AUTO and not get ripped off.”
“Andres and his team was amazing and honest recommend to see andres”
“Answered my questions and made me aware of items that need attention.”
People customers mention
Mike8 reviews
Ardell4 reviews
Darnel4 reviews
Keith3 reviews
Steve3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Hello and good afternoon. Thank you so much for the five star review. Your kind words, trust and support are greatly appreciated. :-) have a fantastic weekend.
L
Leticia Baker3 reviewsiTotal number of Google reviews Leticia has written across all businesses on Google Maps, not just this one.
Good morning and thank you so much Marsha for the five star review. Your kind words, trust and support are greatly appreciated. Have a fantastic weekend :-)
R
Robert Walsh2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.