Google reviewers rate Fast Glass 4.5 out of 5 based on 128 reviews, with the owner responding to 74 percent. Customers frequently praise the company for its punctuality, competitive pricing, and efficient handling of window and glass door repairs, often noting same-day service and clear communication. However, a recurring criticism involves unprofessional phone interactions, including rude tones and abrupt call endings, alongside instances where scheduled appointments were missed without adequate follow-up.
Google rating: 4.5 out of 5 from 128 reviews (84% five-star).
Reviews on this page: 128 Google reviews (110 with written comments, 7 with photos).
Owner responses: the business replied to 74% of reviews.
Reviews from Google, shown as published (original wording, unedited).
Trevor LeedsLocal Guide · 12 reviews
★★★★★
I'm the owner of BYLTup in Long Beach, a roofing, solar and rain gutter contractor. We have a project going on Nieto Ave in Long Beach and had something come off the roof and crack the customers back window pane. This home was built in 1938 and had original single pane windows. We called James from Fast Glass yesterday and in less than 24 hours he was out, replaced the window pane and the customer was very happy, as was our crew on the site. The customer went ahead and had James replace another broken window pane and two custom pieces of amber glass in the original front door.
Needless to say, James will be our go-to window and glass repair company in the future if we ever need him... Thanks James!
Poor customer support and low-quality service. I had to follow up multiple times without getting proper assistance.
Response from the owner · Edited 5 months ago
Hi Otis Felix, We'd like to apologize for your experience. We always make an effort to help all our clients and we're sorry we didn't meet your expectations. Please give us a call at (562) 439-6466 so we can make this right.- Regards, Fast Glass
READERS: this appears to be spam content intended to damage our reputation/reviews/ratings. Not a customer of record. Has been reported.
I had a small window on an old French closet door that had broken and needed replaced. This company gave me the lowest bid out of all the window repair shops. They came out, repaired it in under 40 minutes, left no mess. The window looks brand new. Highly recommend them. No complaints. Thank you Fast Glass.
This Family owned and operated business has taken care of me during two of my real estate transactions and many more in the future. Home window repairs made easy and cost effective everytime!
Great communication, fast service, and reasonably priced. Would recommend!!
Price assessment: Great price
Services: General window replacement
Response from the owner · a year ago
Hi Miles Clements, Thank you for taking the time to leave us your review. Your feedback is what helps us to continuously get better. Thank you for your business. Fast Glass
This place is great. James was super easy to work with and very communicative. He got me a piece of custom glass in one day, and the price was reasonable. I would definitely use them again.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
Hi Jake Dong, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Fast Glass
The glass front door to my business was broken by a burglar.
I can highly recommend fast glass. Yes, they were fast, but they were also thorough, knowledgeable, detailed, professional and friendly. Very happy with my new door.
James is amazing. He came fix and cleaned my door which got broken in this morning. I am grateful for your fast service and reasonable price. Highly recommended!
Response from the owner · a year ago
Hi Amy Nitao, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Fast Glass
