Google reviewers rate Fasteny Appliance Repair LLC 4.9 out of 5 based on 394 reviews, frequently praising technicians for punctuality, clear communication, and efficient repairs on refrigerators, dryers, and washing machines. However, several low-star reviews criticize the business for charging significantly higher prices than competitors for parts and labor, with some customers alleging they were overcharged or that replacement parts were not genuine OEM components.
Google rating: 4.9 out of 5 from 394 reviews (97% five-star).
Reviews on this page: 394 Google reviews (378 with written comments, 15 with photos).
Owner responses: the business replied to 54% of reviews.
Reviews from Google, shown as published (original wording, unedited).
KM
K Mahoney2 reviews
★★★★★
Called for an intermittent loud fan noise in my refrigerator. Mack took a look at the fridge only to discover we had some frozen items putting pressure on a fan casing. Mack took the access panels apart just to ensure there wasn’t a problem with the fan. Best service call I’ve ever had. Mack, being an honest business man, didn’t try to replace parts that didn’t need replacing. I will use him on the future and will highly recommend to anybody who is need of appliance repair.
Absolutely amazing service! I am so glad that through out many others companies I selected Fasteny! Muhamed (sorry if spelling is wrong) was so knowledgeable, kind and responsible! Came on time, very quickly identified the problem and fixed my refrigerator! Without any doubts I would recommend Muhamed to all my friends! Thanks again!
Mac was wonderful! We had a lot of broken appliances that needed to be fixed and he got them all working good as new in a timely manner.
Response from the owner · 4 weeks ago
Thank you so much Lorelei! Mack will be happy to hear this. Taking care of several broken appliances in one visit and getting everything running again quickly is exactly what we aim for, so we're glad it worked out that way for you. We appreciate you choosing Fasteny and we're here anytime you need us.
Mack was superb arrived on time neat clean very professional explained in detail what was needed and the job was perfect when completed. I would recommend him highly
Services: Dryer repair
Response from the owner · a month ago
Thanks so much, Joseph. Mack will be thrilled to read this. Showing up on time and leaving the work clean is exactly the standard we aim for, so it means a lot that it came through. We appreciate the recommendation and we're here whenever you need us again.
Very easy to make an appointment! They were even able to get over sooner since they were in the area. Diagnostic was quick and efficient. Quick turn around time from ordering parts and the repair was also done quickly.
Also very kind and professional, I would recommend this business for any appliance repair.
Price assessment: Reasonable price
Price: $400–450
Services: Washing machine repair
Response from the owner · a month ago
Thank you for the great review! We’re glad we could get to you sooner, provide a quick diagnosis, and complete your appliance repair efficiently. We truly appreciate your kind words about our professionalism and service. Thank you for recommending Fasteny Appliance Repair!
Thank you, Ankita, and sorry for the slow reply here. Quick, reliable service is exactly what we aim for, so we're glad that is what you got. We appreciate you choosing Fasteny and we're here anytime you need us.
I don't typically write online reviews but because of the top-notch service we received from Mack at Fasteny Appliance Repair, I felt the need to let everyone know great & helpful he was. Our 35 year old dryer broke down on a Sunday afternoon a couple of weeks ago. It made a loud pop sound and just stopped working mid cycle. I found Fasteny, emailed them immediately and they got back to us right away on Monday morning and scheduled a repair visit for the next day.
Mack showed up exactly within the scheduled time frame. When greeting him at the front door, my husband asked him to go around to the side door for ease of access to the basement. Once he walked in, he immediately asked if he should take off his boots. I thought that was very nice & considerate of him to ask, which was an immediate great first impression. He quickly found the problem in the dryer and said how much it would cost before he started working on it. We gave him the go ahead to proceed, he went to his truck to get the parts that he needed and he had the dryer fixed, cleaned out thoroughly and working in perfect condition - better than before- within the hour.
He also looked into a problem we were having with our washing machine and offered to come back at a later date to fix that issue, via another appointment through Fasteny, if we wanted him to. He took the extra time to answer all of our questions and was very knowledgeable, extremely helpful & friendly. He also cleaned up nicely before he left. Overall, Mack went above & beyond for us and provided impressive, exceptional service. We couldn't have been happier with the overall Fasteny experience. We highly recommend Mack & Fasteny for all of your appliance repair needs! - P.J. & Maria
Price assessment: Reasonable price
Price: $500+
Services: Dryer repair
Response from the owner · a month ago
Thank you, Maria. Knowing you don't usually leave reviews makes this one mean even more, so we really appreciate you taking the time. Mack takes real pride in his work and he'll be glad it showed. Apologies for the late reply, and we're always here if you need us again.
Fantastic experience! I called on a Saturday afternoon about a washing machine repair, and Mack arrived within an hour. He was super polite and replaced our drain pump efficiently.
Services: Washing machine repair
Response from the owner · a month ago
Thank you, Nick. A Saturday call answered within the hour is exactly the kind of response we want people to count on, so it's great to hear Mack came through on the washing machine. Sorry it took us a while to reply here, and we appreciate the recommendation. Call us anytime.
Highly recommend this company. Mac clearly knew what he was doing and the fee was more than reasonable. My LG refrigerator stopped working on a hot day right after I had gone grocery shopping. Fasteny came within an hour, diagnosed the problem, was able to provide a temporary fix, and returned within 48 hours to fix it permanently after the part came in. Mac also fixed the broken ice maker at no extra charge that another company had told me would cost $400 to repair!
Price assessment: Reasonable price
Price: $500+
Services: Refrigerator/freezer repair
Response from the owner · a month ago
Thank you, Anne. Being fair on price while getting the job done right is exactly what we stand for, so it's great to hear it came through on your LG. Apologies for the slow reply here, and we're grateful for the recommendation. We're here whenever you need us.
Great service, very friendly and pleasant to work with.
Services: Dryer repair
Response from the owner · a month ago
Thanks, Sam. Friendly, easy service is a big part of what we try to deliver, so it's nice to hear that stood out. Apologies for the late reply, and we appreciate you taking the time. We're here whenever you need us.
