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Federal Protection Agency, Inc.

Security service · Country Club Hills, IL · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%93+22.5Value 14%95+13.4Replies to reviews 7%64+4.5Momentum penalty70−3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 36 security guard servicesPosition by Experts Score among all companies we track in this category. · better than 40%
4.9 ★★★★★ 57 Google reviews · 24 photos
95%five-star reviews
4.33★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
54%reviews answered by the owner
Aug 2026latest review

Federal Protection Agency, Inc. at a glance

Google reviewers rate Federal Protection Agency, Inc. 4.9 out of 5 based on 57 reviews, noting the owner responded to 54 percent of feedback. Customers frequently describe the security services as professional, reliable, and responsive, highlighting well-trained staff and effective communication for residential and business needs. One review mentions fingerprinting services. No recurring criticisms appear in the provided excerpts, as all listed reviews are five-star.

  • Google rating: 4.9 out of 5 from 57 reviews (95% five-star).
  • Reviews on this page: 57 Google reviews (18 with written comments, 1 with photos).
  • Owner responses: the business replied to 54% of reviews.
  • Most recent review: August 7, 2026.
  • Service: Security Guard Company serving Country Club Hills, Illinois.

Data from Google, last updated October 25, 2026.

Score profile vs other security guard services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction87Reliability93Craft & service100Value95Momentum70Replies to reviews64Satisfaction: 87 (median 89)Reliability: 93 (median 89)Craft & service: 100 (median 100)Value: 95 (median 90)Momentum: 70 (median 100)Replies to reviews: 64 (median 79)
This companySecurity Guard Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Federal Protection Agency, Inc.: 87/100 on this factor. Category median: 89.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Federal Protection Agency, Inc.: 93/100 on this factor. Category median: 89.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Federal Protection Agency, Inc.: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Federal Protection Agency, Inc.: 95/100 on this factor. Category median: 90.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Federal Protection Agency, Inc.: 70/100 on this factor. Category median: 100.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Federal Protection Agency, Inc.: 64/100 on this factor. Category median: 79.B
64

Bar = this company · dark tick = category median.

Star ratings

57 Google reviews we collected

  • 5 stars5495%
  • 4 stars12%
  • 3 stars12%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 18 written reviews

  • Praise22100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1045%
  • Honesty & trust418%
  • Quality & results314%
  • Speed & response314%
  • Would recommend29%

What customers talk about

We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The federal protection agency is by far the most experienced, detail oriented and professional company I’ve dealt with.”
  • “Their team is highly professional, well-trained, and consistently reliable.”
  • “I’ve had an excellent experience with Federal Protection Agency, Inc.”
  • “From the very beginning, their customer service stood out responsive, attentive, and genuinely committed to providing peace of mind.”
  • “Then a colleague of mine highly recommended Federal Protection Agency.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

ScottLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve had nothing but great experiences with these guys. The level of professionalism is above and beyond. I would definitely use their services for anything needed in the future.

PatrickLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The federal protection agency is by far the most experienced, detail oriented and professional company I’ve dealt with. Their staff is well trained and eager to facilitate your needs and request. Whatever your needs are, you can confidently choose the federal protection agency to be by your side when it counts

DeAnna12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

What can I say but positive things about this company. From the administration, the workers, to it clients, this company displays top tier professionalism 24-7.

+ Responsiveness+ Quality+ Professionalism
carlos9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve had an excellent experience with Federal Protection Agency, Inc. Their team is highly professional, well-trained, and consistently reliable. From the very beginning, their customer service stood out responsive, attentive, and genuinely committed to providing peace of mind. Whether it’s for personal,…

Brian13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hired this company , professional, guards were squared away and the experience was unflawed .

Aolele5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I was in town visiting family in E Chicago and came across Officer Smith, his interaction with the kids in the neighborhood and other people has been pleasant. It’s good to see there are still people who enjoy their job and are friendly. My family really feels secure when he drives around.

Photos

Customer reviews

4.9 ★★★★★ 57 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Scott AbellLocal Guide · 17 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had nothing but great experiences with these guys. The level of professionalism is above and beyond. I would definitely use their services for anything needed in the future.

Patrick AndresLocal Guide · 10 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The federal protection agency is by far the most experienced, detail oriented and professional company I’ve dealt with. Their staff is well trained and eager to facilitate your needs and request. Whatever your needs are, you can confidently choose the federal protection agency to be by your side when it counts

DeAnna Riley12 reviewsTotal number of Google reviews DeAnna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What can I say but positive things about this company. From the administration, the workers, to it clients, this company displays top tier professionalism 24-7.

  • Positive: Responsiveness, Quality, Professionalism, Value
jenn Marie7 reviewsTotal number of Google reviews jenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best company ever! Very professional!

E. M.Local Guide · 18 reviewsTotal number of Google reviews E. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional. Excellent service.

PaulLocal Guide · 17 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great organization, staffed by industry professionals!

carlos thomas9 reviewsTotal number of Google reviews carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had an excellent experience with Federal Protection Agency, Inc. Their team is highly professional, well-trained, and consistently reliable. From the very beginning, their customer service stood out responsive, attentive, and genuinely committed to providing peace of mind. Whether it’s for personal, residential, or business security needs, they deliver a level of protection that reflects true expertise and integrity. I appreciate their attention to detail and their proactive approach to ensuring safety. I highly recommend Federal Protection Agency, Inc. to anyone looking for top-tier security services.

Brian Jones13 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hired this company , professional, guards were squared away and the experience was unflawed .

Response from the owner · a year ago

Thank you so much for your kind words and positive review! We truly appreciate your support and are glad to hear that you had a great experience with our team. At FPA, INC, we’re committed to providing reliable, professional security services and it means a lot to know our efforts are making a difference. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to continuing to serve you. Stay safe! FEDERAL PROTECTION AGENCY, INC

Aolele Tausili5 reviewsTotal number of Google reviews Aolele has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was in town visiting family in E Chicago and came across Officer Smith, his interaction with the kids in the neighborhood and other people has been pleasant. It’s good to see there are still people who enjoy their job and are friendly. My family really feels secure when he drives around.

Response from the owner · a year ago

Thank you so much for your kind words and positive review! We truly appreciate your support and are glad to hear that you had a great experience with our team. At FPA, INC, we’re committed to providing reliable, professional security services and it means a lot to know our efforts are making a difference. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to continuing to serve you. Stay safe! FEDERAL PROTECTION AGENCY, INC

Charles Williams2 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lock area down immediately in my area air defense team will trace anyone with weapons on them or in there cars

Federal Protection Agency, Inc. on Google Maps →

Business details