Analyzing 9,846,5309.8M ReviewsFor 27,73527.7K Experts
Customers frequently cite transparent pricing, honest communication, and professional service as key benefits, noting that staff often explain repairs in detail and accommodate urgent schedules. Many mention the convenience of online payments and after-hours pickup. However, a pattern of criticism in low-star reviews highlights instances where customers felt overcharged for parts or diagnostic fees, or were dissatisfied with perceived upselling and safety-related oversights.
Data from Google, last updated November 11, 2026.
442 Google reviews we collected
Phrases our text analysis found in 365 written reviews
How often each topic comes up in the written reviews
We read 365 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service, transparent pricing, and great communication throughout the process.”
“We tried to jump it and when that didn't work we had it towed to Felsing.”
“They have integrity in the way they deal with you and are very honest.”
“Fast and professional service with great communication.”
“Very reasonably priced and work was completed the same day.”
“I should have known then there was gonna be price gouging.”
“Felsings always is responsive, respectful, responsible and fun to work with.”
“It was there for four days until i got frustrated about the delay and communication and went and picked it up myself.”
“Communication while the work is being done is excellent.”
“Consistently good service, good communication, highly recommend”
“Given the delays, communication, and the fact i paid for something i never got, i wouldn't recommend this place to anyone i know.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 442 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Wish I'd made them my go-to shop sooner. Great service, transparent pricing, and great communication throughout the process. Even squeezed in an urgent tire fix for me on very short notice and while their schedule was full. Would recommend them to anyone.
Fast and professional service with great communication. Plan on bringing my other car there for service.
Felsings always is responsive, respectful, responsible and fun to work with. They have integrity in the way they deal with you and are very honest. We highly recommend Felsings!
Always a great experience. Communication while the work is being done is excellent. The fact that I can pay online and pickup my car after hours is key.
These guys were AWESOME!! Customer service was on point. They explained EVERYTHING that needed to be done in detail. They were also very accommodating regarding my next appointment. The service is first rate!!
So glad that we have Felsing's in our neighborhood. They are as solid as they come.
Felsing is Very professional and honest
I have been a customer for over 30 years and Felsings have always been a great place to have my cars serviced. The pricing is fair and they are very friendly!!! I only trust Felsings with my car. Easy drop off and pick up. Friendly every time!!!
Consistently good service, good communication, highly recommend
They are very honest, reliable, friendly and dependable since they have been servicing my truck. Thank You.
Analyzing 9,846,5309.8M ReviewsFor 27,73527.7K Experts