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Felts Family Car Care

4.8 ★★★★★ · 343 Google reviews · 24 photos
Auto repair shop · Burleson, TX

Felts Family Car Care at a glance

Google reviewers rate Felts Family Car Care 4.8 out of 5 based on 343 reviews, with the owner responding to 37% of them. Customers frequently cite friendly staff, transparent communication, and fair pricing for services like engine repairs, AC maintenance, and suspension work. However, some low-star reviews describe instances of misdiagnosis, unexpected costs, and delays in completing scheduled repairs.

  • Google rating: 4.8 out of 5 from 343 reviews (91% five-star).
  • Reviews on this page: 343 Google reviews (259 with written comments, 3 with photos).
  • Owner responses: the business replied to 37% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Auto Repair Shop serving Burleson, Texas.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.8
★★★★★
343 reviews on Google
5★311
4★15
3★2
2★1
1★14

Reviews from Google, shown as published (original wording, unedited).

Kyle Dishko2 reviews
★★★★★

Excellent service and honest care! I always feel like Felts is taking great care of my family and our vehicles.

Review from Google · view on Google
Mike McgrewLocal Guide · 21 reviews
★★★★★

Fantastic service and very knowledgeable about their work. The whole staff is very friendly and family oriented. Great job replacing my window and assembly mechanism. Thank you so much!

  • Price assessment: Great price
  • Services: Auto power window repair, Vehicle Inspection
Review from Google · view on Google
patricia subialdea8 reviews
★★★★★

Felts Family Car Care are awesome. My Subaru needed the Catalytic converter replaced. They infored me that I could contact Subaru to see if they would cover or help with the cost. They gave me this information knowing that this could have taken business away from them. There are not many companies that would do this. I chose to stay with Felts. They did a wonderful job on my Subaru. I will definitely use them in the future.

  • Price assessment: Great price
  • Services: Auto exhaust system replacement
Review from Google · view on Google
O. M.Local Guide · 19 reviews
★★★★★

Very honest people. A rarity in this day and age. Edit: took another of my vehicles in and had a good experience . Prices were in line,was fixed properly and had a quick turn around of about half a day.

Review from Google · view on Google
Paula Meares8 reviews
★★★★★

Such friendly and professional people. Didn’t try to talk me into any added services and explained everything that was done to my car. They even gave me a recommendation for a safety inspection; which also was a wonderful experience. I will definitely be back!

Review from Google · view on Google
r tackett5 reviews
★★★★★

I was happy with service and the advisor Manny. I can't comment on price but for them to be in business this long I would think it must be competitive. Will use again without hesitation.

  • Services: Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Auto maintenance
Review from Google · view on Google
Ricky Stanford4 reviews
★★★★★

AC work done is good with great warranty. I do my own maintenance and got recommendations from them to do a lot of work like coolant flush, oil change , spark plugs and wires, air filter that I had done in the last 3k miles. I know they were not needed which is the only reason for not giving 5 stars.

  • Price assessment: Reasonable price
  • Services: Air conditioning
Review from Google · view on Google
Jamie Jones1 review
★★★★★

Highly recommend. They helped me with a ride back home after drop-off, got my car diagnosed and repaired within 2 days, and beat competitors' prices. Very kind and professional employees. Best part is my car is running great!

  • Price assessment: Reasonable price
  • Services: Auto engine diagnostic, Auto engine tuning
Review from Google · view on Google
Smokin Sugi Kal1 review
★★★★★

I had to have the CV axle replaced due to a broken cv boot. Took truck on Thursday and got it back the next day all fixed and riding like a new truck.

  • Price assessment: Not sure
  • Services: Service not listed
Review from Google · view on Google
Adam HandlyLocal Guide · 18 reviews
★★★★★

Good communication, friendly office and solid repair. Had a repair delay due to a damaged new part. They refused to install it and communicated immediately. I appreciated they would be transparent about the issue and fix it right. 8/2026 Another trip, another positive experience. Good communication, helped work through issues. Found failure and repaired in a timely manner.

  • Price assessment: Reasonable price
  • Services: General repairs & maintenance, Service not listed
Response from the owner · 4 months ago

Thank you, Adam, for the great review! We appreciate the opportunity to perform the oil and filter change and front-end alignment on your 2014 Ford E-350. While the damaged new part caused an unexpected delay, we're glad our team kept you informed and demonstrated our commitment to doing the repair right the first time. Thank you for trusting Felts Family Car Care—we look forward to serving you again! 🚐🔧😊

Review from Google · view on Google

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