Reviewers frequently highlight the clinic's ability to accommodate urgent same-day visits, its thorough examinations, and the staff's patience with anxious pets. Communication is often described as prompt, with providers explaining medical options and costs clearly during appointments. However, a recurring criticism involves pricing, with several customers noting that final bills significantly exceeded initial estimates or that fees were higher than at other local practices.
Google rating: 4.8 out of 5 from 236 reviews (92% five-star).
Reviews on this page: 236 Google reviews (202 with written comments, 48 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: November 7, 2026.
Service: Veterinarian serving Gresham, Oregon.
Data from Google, last updated November 11, 2026.
Star ratings
236 Google reviews we collected
4.8of 5
5 stars21792%
4 stars63%
3 stars21%
2 stars42%
1 star73%
Praise vs complaints
Phrases our text analysis found in 202 written reviews
94%praise
Praise31994%
Complaints206%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13440%
Would recommend4413%
Honesty & trust3611%
Quality & results3410%
Speed & response329%
Price & value309%
Communication299%
What customers talk about
We read 202 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are so kind, knowledgeable and customer care is unmatched.”
“Roberts especially deserve every one of these five stars.”
“Had to change this review from 5 stars to 1 after paying $400 to go in for 1 squort of medicine in the ear just for it to come.”
“They listened, explained options, were knowledgeable, and also upfront with costs.”
“Unfortunately, they are not independent thinkers, choose to support “corporate” veterinary practices who are very misleading and take advantage of pet owners !”
“I just can’t say enough about how thorough and kind they are.”
“Poor service.”
“Fern Hill has SAME DAY urgent visits if needed at reasonable prices— with faster, more personalized care.”
“Yes, it’s the most expensive clinic we’ve been to, but the peace of mind, the level of expertise, and the quality of care are absolutely worth it.”
“They are VERY expensive and not concerned with customers time.”
“…ared for, and Dr Blanchard, who did all the necessary procedures, and kept me informed as to the need and fees, to diagnose and treat my very special…”
People customers mention
Zambelli23 reviews
Roberts19 reviews
Downes11 reviews
Valley11 reviews
Portland9 reviews
Fernhill7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
BEST VET + URGENT CARE too!! Guys this is hands down the best vet team in Portland. We have 5 animals so we’ve tried a ton of places.They are so kind, knowledgeable and customer care is unmatched. Local ERs take hours of traumatic waiting room effort. Fern Hill has SAME DAY urgent visits if needed at reasonable prices— with faster, more personalized care. Cheaper. It’s like Zoom care vs Kaiser ER for people. Why suffer long wait times + $$$ when you can get into here quickly and have a WAY better experience! They’re the best for routine support of course, too. Other places have harried and stressed staff…here they are always cool. I just can’t say enough about how thorough and kind they are. It’s 1000% less traumatic for our animals, too. It’s just exactly what you want/need for your fur babies ❤️! Attached pics are Gary (Siamese) who fell off the roof after a gnarly hawk strike and Wally (black poodle) who has bladder cancer but thanks to meds from FernHill is back to partying at the beach and elsewhere!
Response from the owner · 2 weeks ago
Katy- thank you so much for your very kind review!
We try our best to keep space available for those same day emergencies. Thank you for your trust- we are so glad you and your crew are part of the Fern Hill family 💕
Linda Noren3 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
From Liz, who got us in for an emergency visit, to our technician, Lucy, who made us feel so cared for, and Dr Blanchard, who did all the necessary procedures, and kept me informed as to the need and fees, to diagnose and treat my very special kitty; our whole experience at Fern Hill was wonderful. I couldn't ask for anything better. I am grateful for the care my kitty received. I highly recommend this clinic.
Price assessment: Not sure
Services: Service not listed
Response from the owner · a month ago
Linda - thank you for your thoughtful review. We're so glad we could help, and hope your sweet boy is feeling better.
We take so much pride in our incredible team. They are second to none!
As a small, independent business, we greatly appreciate you taking the time to share your experience in a review 😊
Chris Lawrence8 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I was looking for a new vet when I took my 2 kittens to be checked.I was really impressed of how kind, considerate & the great exam & care that Dr. Downes & Camryn gave to my kittens. Dr. Downes took her time.with my kittens she was so helpful & kind to answer any concerns that I had . Camryn also was very kind & helpful answered my questions too. I was really pleased. If you live in Clackamas County & looking for great care for your pets, this is the best Fern Hill Veterinary Care.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Thank you, Kimberley, for your five star review! We try hard to make each visit an experience we ourselves would want to have with our pets 😊
Welcome to the Fern Hill family!
Jennifer McCauley3 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
We are so thankful we found Fern Hill Vet. From scheduling to our first visit it has been pleasant and so accommodating. The Veterenarian, the staff, the vet techs were all so kind to our sensitive Vizsla and were so patient with him. The visit was the most thorough vet visit we have ever had in six years, only other vet that has been this thorough was his specialist Derm allergy vet. We couldn't recommend Fern Hill more highly. We couldn't be happier.
They have multiple treat options, including tubs of peanut butter for dogs or cats that are anxious. They do all treatments they can (such as vaccines) in the room with the pup parent to reduce anxiety. And let our sweet boy lick a mat full of tasty peanut butter. We haven't ever seen our pup at the vet so relaxed and able to get through.
Thank you so much for being so caring and thorough!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for your kind review, Jennifer. We appreciate your support- and are glad the peanut butter was a hit 😊 Welcome to the Fern Hill family!
Lynne Miley12 reviewsiTotal number of Google reviews Lynne has written across all businesses on Google Maps, not just this one.
The staff was kind and patient. They listened, explained options, were knowledgeable, and also upfront with costs. I felt our dog was well cared for.
Price assessment: Not sure
Services: Large animals
Response from the owner · 2 months ago
Thanks so much, Lynn, for taking the time to write a 5 star review. We strive to share all options and costs, and help figure the best fit for each pet and pet owner. We’re glad it showed!
Elizabeth GreyLocal Guide · 10 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
My cat needed urgent care. I called them when they opened and they were able to schedule me within a day. Their space was so comfortable. They do all the billing and everything in the room. Check in at the desk was simple and no paperwork was needed. They can have everything ready if you are savvy with email. Best vet experience ever!!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much, Elizabeth, for you kind words! We do our best to make each visit as low stress and efficient as we can. We love checking out in the rooms so you never have to wait in the lobby - especially with kitties! We appreciate you, and welcome to the Fern Hill family! 😊
Melissa HLocal Guide · 35 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Convenient appointments, friendly and professional staff. Clean, welcoming environment. Caring veterinarians and technicians
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you, Melissa! We appreciate your review, and would love to know what we could do better next time to make it a five star experience for you.
Feel free to email us any feedback at [email protected].
Julie Ratcliff10 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Great staff, techs, and doctors. They care about your pets comfort. All care is performed in the room with you.
My dog needs to be drugged to go to the vet, not resulting from Fern Hill. Everyone there is thoughtful on entering the building, walking to the room, to how they enter the room (together to decrease stress), and how they carry out the exams. They are never rushed and do whatever they can to make the experience less traumatic for my pup.
I really appreciate them. Thanks Fern Hill!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you so much for your 5 star review, Julie.
We love performing medical care- vaccines, blood draws, and even sterile urine collection- with owners there to support their pets in the exam room.
We’re all part of the healthcare team! And it sure seems to reduce stress all around.
We are so glad you appreciate our inclusive approach, and we think that our patients do, too 🥰
Ruth CohenLocal Guide · 218 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
This was my first visit, even though my dog had been here previously with another owner. I found the staff to be very warm, respectful, and truly caring about my dog’s, well-being.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 3 months ago
Thank you, Ruth, for your kind words - and for trusting us with your dear boy's care :)
