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Fiesta Bounce

Party equipment rental service · Mount Vernon, NY · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%69+43.8Reliability 28%74+20.9Replies to reviews 8%58+4.8Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 24 bounce house rentalsPosition by Experts Score among all companies we track in this category. · better than 26%
4.6 ★★★★★ 103 Google reviews · 24 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
50%reviews answered by the owner
Sep 2026latest review

Fiesta Bounce at a glance

Google reviewers rate Fiesta Bounce 4.6 out of 5 stars based on 103 reviews, with the owner responding to half of them. Customers frequently praise the company for punctual delivery, clear communication, affordable pricing, and clean equipment suitable for various events. However, a pattern of low-star reviews highlights complaints regarding rude interactions with the owner and instances of orders being canceled after deposits were taken.

  • Google rating: 4.6 out of 5 from 103 reviews (88% five-star).
  • Reviews on this page: 103 Google reviews (95 with written comments, 14 with photos).
  • Owner responses: the business replied to 50% of reviews.
  • Most recent review: September 6, 2026.
  • Service: Bounce House serving Mount Vernon, New York.

Data from Google, last updated November 3, 2026.

Score profile vs other bounce house rentals

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction69Reliability74Craft & service–Value–Momentum100Replies to reviews58Satisfaction: 69 (median 86)Reliability: 74 (median 83)Momentum: 100 (median 100)Replies to reviews: 58 (median 52)
Fiesta BounceBounce House Rentals median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fiesta Bounce: 69/100 on this factor. Category median: 86.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fiesta Bounce: 74/100 on this factor. Category median: 83.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fiesta Bounce: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fiesta Bounce: 58/100 on this factor. Category median: 52.C
58

Bar = this company · dark tick = category median.

Star ratings

103 Google reviews we collected

  • 5 stars9188%
  • 4 stars11%
  • 3 stars11%
  • 2 stars00%
  • 1 star1010%

Praise vs complaints

Phrases our text analysis found in 95 written reviews

  • Praise15989%
  • Complaints1911%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4425%
  • Speed & response3821%
  • Quality & results3721%
  • Would recommend2816%
  • Price & value2011%
  • Communication84%
  • Honesty & trust32%

What customers talk about

We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They worked in a very professional and timely manner.”
    “Drops things off early on short notice while being very rude on the phone.”
  • “We have gotten bouncy castles from Fiesta for many years and found them prompt and pleasant and the boucey castle is clean and best of all the kids have a ball.”
  • “We had a wonderful experience from online booking, to set up ,to clean up.”
    “Terrible experience, very rude and nasty owner of this company.”
  • “I would recommend their services and I am booking them next year”
    “Do not recommend using them for your party!”
  • “Their prices were very affordable, communication was clear from start to finish, and everything went smoothly.”
  • “They were prompt, communicative and their bouncer was top notch!”
  • “Amazing slides, happy kids, reliable staff & setup, and overall great experience.”

People customers mention

  • Wilson 5 reviews
  • Ken 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sultana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have had the best experience with Firsta Bounce two years in a row! Amazing bounce houses, excellent service. Made our party a hit!

Customer photo from Sultana's review
Lina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a wonderful experience from online booking, to set up ,to clean up. All staff members were friendly and professional. And very punctual with time of delivery. The bouncy house was a hit for our party - very clean equipment as well. I was a little nervous we didn’t have enough space and I reached out and…

KayLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We needed a bounce house at the last minute, and they definitely delivered! Their prices were very affordable, communication was clear from start to finish, and everything went smoothly. The kids absolutely loved the bounce house at our church event! We were very pleased with the service and will definitely be…

Leocadie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have gotten bouncy castles from Fiesta for many years and found them prompt and pleasant and the boucey castle is clean and best of all the kids have a ball. Thank you!

Leonel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience with Fiesta Bounce. My kids had so much fun with the bounce house. Thank you. See ya next year!!

BradleyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Used them for my daughter’s bday and it was a massive success! They were prompt, communicative and their bouncer was top notch! Wouldn’t hesitate to do this again.

Photos

Customer reviews

4.6 ★★★★★ 103 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sultana Noormuhammad4 reviewsTotal number of Google reviews Sultana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have had the best experience with Firsta Bounce two years in a row! Amazing bounce houses, excellent service. Made our party a hit!

Lina V2 reviewsTotal number of Google reviews Lina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a wonderful experience from online booking, to set up ,to clean up. All staff members were friendly and professional. And very punctual with time of delivery. The bouncy house was a hit for our party - very clean equipment as well. I was a little nervous we didn’t have enough space and I reached out and requested a visit before the party. They came a few days before the party to make sure and to ease my nerves :) . Would definitely use again! Highly recommend!

Kay ALocal Guide · 43 reviewsTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We needed a bounce house at the last minute, and they definitely delivered! Their prices were very affordable, communication was clear from start to finish, and everything went smoothly. The kids absolutely loved the bounce house at our church event! We were very pleased with the service and will definitely be booking with them again. We’ll also be recommending them to others. Great service, great prices, and a job well done!

Leocadie Robertson3 reviewsTotal number of Google reviews Leocadie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have gotten bouncy castles from Fiesta for many years and found them prompt and pleasant and the boucey castle is clean and best of all the kids have a ball. Thank you!

Sebby3 reviewsTotal number of Google reviews Sebby has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service

Gina Alt2 reviewsTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and great help!!!

Leonel Martinez3 reviewsTotal number of Google reviews Leonel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience with Fiesta Bounce. My kids had so much fun with the bounce house. Thank you. See ya next year!!

Bradley RosenLocal Guide · 8 reviewsTotal number of Google reviews Bradley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Used them for my daughter’s bday and it was a massive success! They were prompt, communicative and their bouncer was top notch! Wouldn’t hesitate to do this again.

Response from the owner · 2 years ago

Thank you for the 5-star rating! We're thrilled to know you had a fantastic experience with us.

Jacqueline Ryan10 reviewsTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Most amazing and seamless experience. 10/10 cannot recommend enough. Have used them two years in a row and no issues at all.

Response from the owner · 2 years ago

We're so glad you enjoyed using our company! Thank you for the positive review.

Cillian Flavin12 reviewsTotal number of Google reviews Cillian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very easy to deal with, delivered exactly what we ordered and good communicators. Thank you!

Response from the owner · 2 years ago

Thank you for the wonderful review! We strive to provide excellent service and are thrilled to hear we met your expectations.

Fiesta Bounce on Google Maps →

Business details