Auto body shop · Worthington, OH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%59+4.2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★865 Google reviews · 24 photos
94%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Fine Line Auto Body for its punctual repairs, transparent communication, and assistance with insurance claims. Many reviewers note that the shop handles bumper, paint, and panel work efficiently, often completing jobs faster than estimated and at reasonable prices compared to dealerships. However, a minority of low-rated reviews criticize the business for unexplained price increases, perceived deceptive billing practices, and instances of poor workmanship or rude staff interactions.
Google rating: 4.9 out of 5 from 865 reviews (94% five-star).
Reviews on this page: 865 Google reviews (698 with written comments, 19 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: October 23, 2026.
Service: Auto Repair Shop serving Worthington, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fine Line Auto Body North High: 92/100 on this factor. Category median: 87.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fine Line Auto Body North High: 88/100 on this factor. Category median: 83.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fine Line Auto Body North High: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fine Line Auto Body North High: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fine Line Auto Body North High: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fine Line Auto Body North High: 59/100 on this factor. Category median: 59.C
59
Bar = this company · dark tick = category median.
Star ratings
865 Google reviews we collected
4.9of 5
5 stars81794%
4 stars212%
3 stars71%
2 stars00%
1 star202%
Praise vs complaints
Phrases our text analysis found in 698 written reviews
96%praise
Praise1,21796%
Complaints514%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5038%
Reasonable7255%
Overpriced11%
Not sure75%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29023%
Quality & results26521%
Speed & response20916%
Would recommend20216%
Communication16013%
Price & value1028%
Honesty & trust403%
What customers talk about
We read 698 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did it just because they are nice and it was an easy clean.”
“We were charged this much for no repair and after several calls to get estimate, I was hung up on and treated poorly!”
“They did a high quality job, for a reasonable price.”
“…o extort your Insurance carrier, OR You to pay for work never done or POOR work, DO NOT TAKE YOUR CAR TO THEIR SHOPS!…”
“Bill went over and beyond with the care of my vehicle to make sure everything went smoothly and in a timely manner.”
“My insurance delayed the process for about a month but once supplements approved, fineline did the work in a matter of days all while keeping in close…”
“I would strongly recommend Fine Line to anyone who requires their services.”
“I worked with Elizabeth while doing business yhere, I cannot recommend enough to stay away and find alternative options for vehicle repair.”
“They went above and beyond with the service and also were very communicative and kept us up to date on what was going on.”
“Estimate was incredibly over-priced and was not explained well for what the service would be.”
“Bill was awesome - explained everything clearly, offered a fair price, and got my car back to me super quick.”
“Had my door handle ripped off and when the part came in they were able to fix it in 10 minutes tops!”
“Easy to talk to, kind, transparent, keep you updated on the repairs along the way, and make it very easy to deal with insurance, rental company, etc.”
“Very high prices, a scam for them to be able to get as much money from you as possible.”
People customers mention
Mike30 reviews
Dawana17 reviews
Bill16 reviews
Clintonville14 reviews
Beth13 reviews
Jackie9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fine Line Auto Body North High for 8 kinds of job. Pick one to see what they paid and said.
Emma5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Definitely recommend! They took great care of us after we had a poor experience with another shop. They went above and beyond with the service and also were very communicative and kept us up to date on what was going on.
Mariana6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great mechanic. Definitely will come here again. They did a high quality job, for a reasonable price. They even went above and beyond and cleaned a paint stain I had in my door without me asking for it. They did it just because they are nice and it was an easy clean. That says a lot about them and how the care to deliver great costumer service.
CJ7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fine line auto body in Clintonville was incredible. Bill, Beth and the team were great from start to finish. Easy to talk to, kind, transparent, keep you updated on the repairs along the way, and make it very easy to deal with insurance, rental company, etc. I had an accident with some driver side damage and you…
Body & Trim
Barb13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great job on repairs of my 2021 KIA Forte after my car accident on 09 25 26.
Staff was very professional and kept me well informed.
Beth the receptionist was knowledgeable and pleasant with her approach.
Bill went over and beyond with the care of my vehicle to make sure everything went smoothly and in a timely…
Great priceService not listed
RettaLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
If you like your car and do not want to be caught up in deceptive process to extort your Insurance carrier, OR You to pay for work never done or POOR work, DO NOT TAKE YOUR CAR TO THEIR SHOPS! Check BBB yourself to see why their accredation on services were REVOKED! I CAN SAY MORE BUT ITS A LEGAL MATTER NOW! They…
Gabriel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This is the third time I’ve used FineLine over the years. I could not be any happier with the service and attention that’s provided each time. I was kept in the loop and the work on my truck was done in a timely manner. I highly recommend.
Definitely recommend! They took great care of us after we had a poor experience with another shop. They went above and beyond with the service and also were very communicative and kept us up to date on what was going on.
Response from the owner · a day ago
Thank you, Emma! We're so glad to hear that you had a positive experience with us after your previous one. Your recommendation means a lot, and we appreciate your kind words about our service and communication.
KELLIE Carmichael3 reviewsiTotal number of Google reviews KELLIE has written across all businesses on Google Maps, not just this one.
Great mechanic. Definitely will come here again. They did a high quality job, for a reasonable price. They even went above and beyond and cleaned a paint stain I had in my door without me asking for it. They did it just because they are nice and it was an easy clean. That says a lot about them and how the care to deliver great costumer service.
Response from the owner · a week ago
Thank you, Mariana! We appreciate your kind words and are glad to hear you had a great experience. It's wonderful to know our team went the extra mile for you. Looking forward to seeing you again!
CJ Funaro7 reviewsiTotal number of Google reviews CJ has written across all businesses on Google Maps, not just this one.
Fine line auto body in Clintonville was incredible. Bill, Beth and the team were great from start to finish. Easy to talk to, kind, transparent, keep you updated on the repairs along the way, and make it very easy to deal with insurance, rental company, etc. I had an accident with some driver side damage and you would never guess after Bill and team fixed it. Even cleaned it from top to bottom. These guys are top notch and I wouldn’t go anywhere else!!
Services: Body & Trim
Response from the owner · a week ago
Thank you, Cj! We're glad to hear you had such a positive experience with Bill, Beth, and the team. Your kind words about our service and attention to detail mean a lot to us. We appreciate your trust and look forward to helping you again in the future!
Barb Nugent13 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Great job on repairs of my 2021 KIA Forte after my car accident on 09 25 26.
Staff was very professional and kept me well informed.
Beth the receptionist was knowledgeable and pleasant with her approach.
Bill went over and beyond with the care of my vehicle to make sure everything went smoothly and in a timely manner.
I would strongly recommend Fine Line to anyone who requires their services.
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you, Barb! We appreciate your kind words and are glad to hear that our team, especially Beth and Bill, provided you with excellent service. Your recommendation means a lot to us!
RettaLocal Guide · 40 reviewsiTotal number of Google reviews Retta has written across all businesses on Google Maps, not just this one.
If you like your car and do not want to be caught up in deceptive process to extort your Insurance carrier, OR You to pay for work never done or POOR work, DO NOT TAKE YOUR CAR TO THEIR SHOPS! Check BBB yourself to see why their accredation on services were REVOKED! I CAN SAY MORE BUT ITS A LEGAL MATTER NOW! They are auto body repair shop & not mechanics Bill Leist Gm knows he tried & will not succeed I want to see this city dispose of your operating License.
CONSUMERS KNOW YOUR RIGHTS.
Give me back my car!!!!
Gabriel Dean2 reviewsiTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
This is the third time I’ve used FineLine over the years. I could not be any happier with the service and attention that’s provided each time. I was kept in the loop and the work on my truck was done in a timely manner. I highly recommend.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 2 weeks ago
Thank you, Gabriel! We appreciate your continued support and are glad to hear you’re happy with our service and communication. Your recommendation means a lot to us!
Ash Lipetz1 reviewiTotal number of Google reviews Ash has written across all businesses on Google Maps, not just this one.
They did a great job repairing my front bumper. They were able to get it done quickly and keep it under $1000
Price assessment: Great price
Services: Body & Trim
Response from the owner · 2 weeks ago
Thank you, Ash! We're glad to hear you were pleased with the repair of your front bumper and appreciated the quick service and cost. Your satisfaction means a lot to us!
Jenny MaroLocal Guide · 18 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
They were friendly and honest. My car looks beautiful.
Services: Painting, Body & Trim
Response from the owner · 2 weeks ago
Thank you, Jenny! We're glad to hear you found our team friendly and honest, and it's great to know your car looks beautiful. We appreciate your feedback!
Edward Smith1 reviewiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
