Google reviewers rate Firefly Permanent Lighting Experts five stars based on seventy reviews, with the owner responding to ninety-six percent of comments. Customers describe the permanent holiday lighting installation process as seamless, noting that crews arrived on time, worked efficiently, and maintained clean job sites. Recurring themes include professional communication, low-pressure sales interactions, and detailed explanations of the control app features. The excerpts provided contain no low-star reviews, so no common criticisms are identified.
Google rating: 5.0 out of 5 from 70 reviews (100% five-star).
Reviews on this page: 70 Google reviews (64 with written comments, 17 with photos).
Owner responses: the business replied to 96% of reviews.
Reviews from Google, shown as published (original wording, unedited).
GD
Gregg DeMaso8 reviews
★★★★★
Both of the installers we very nice and knowledgeable. It was a seamless installation. They went over the App and explained that very well too. A very positive experience.
Response from the owner · 4 days ago
Gregg, thank you so much! We're glad the install went smoothly and that the guys took the time to walk you through the app. Really appreciate you sharing this, and enjoy the lights!
We were told there was a 5 week wait for install when we ordered and we still decided to go with them. A week after ordering, they had an opening and were able to come and install it. It was a tricky install because of the layout of the attic but they got the job done and stayed into the night to complete it and explain the new system. We are very satisfied with the work and customer attention we got. I will be recommending them to all our neighbors that ask.
Response from the owner · 4 days ago
Thank you, Scott, for your kind words and for trusting us despite the initial wait. We are glad our team could move the appointment up and tackle the tricky attic install; they stayed late to complete the work and took the time to explain the new system. We appreciate you recommending us to your neighbors and will pass your compliments along to the crew.
Caleb, Adam and Ethan just finished our install today. They finished it in one day! They were super knowledgeable, and efficient, and provided a friendly and open customer experience for me!
If the TruLight product performance and longevity is as great as their installation, we will be exceptionally happy!
Response from the owner · a week ago
Thank you, Randy! Caleb, Adam and Ethan will be glad to hear it. We're happy the install went smoothly in one day, and we appreciate you trusting Firefly with your home. Enjoy the new lights!
We had a great experience with Firefly Permanent Lighting! The lights look amazing and add such a beautiful touch to our home. The team was professional, friendly, and easy to work with from start to finish. We’re extremely happy with the results and highly recommend Firefly Permanent Lighting to anyone looking to upgrade their home’s exterior lighting!
Response from the owner · 2 weeks ago
Mariah, thank you so much for the wonderful review and for choosing Firefly Permanent Lighting. We are thrilled the lights add a beautiful touch and that our team was professional and easy to work with from start to finish. Your recommendation means a lot to us. We look forward to helping with any future lighting needs.
Derek, thank you for the fantastic five-star review. We are thrilled to hear the crew did an amazing job and that you had a great experience. We appreciate you sharing your feedback and look forward to the opportunity to work with you again.
Every detail from the initial free consultation, proposal, communication after signing, and the actual install itself was absolutely seamless. Everyone we encountered was professional, ridiculously polite, and went above and beyond every step of the way.
We are so very happy with our lights! I would 100% without hesitation recommend Firefly for your project.
Response from the owner · 2 weeks ago
Kelsey, thank you so much for the wonderful review. We are thrilled the entire process felt seamless and that our team exceeded your expectations. It means a lot that you love your lights and would recommend Firefly. We appreciate you trusting us with your project.
Awesome job from the moment they stopped by for the quote to the install. Definitely will recommend them to anyone who is looking for permanent lights.
Response from the owner · 2 weeks ago
Joe, thank you for the fantastic review and recommendation. We are thrilled to hear you were pleased from the quote through the installation. It was a pleasure installing your permanent lights, and we appreciate you spreading the word. We look forward to helping any friends or family you send our way.
Adam, thank you for the five-star review. We are delighted to hear the installation and service were exceptional. We appreciate you taking the time to share this and look forward to serving you again.
The entire installation crew did a terrific job in particular Caleb! Also, the sales team was low-key and I didn’t feel too much pressure. All a great experience!
Response from the owner · 3 weeks ago
Harry, thank you for the fantastic five-star review. We are thrilled Caleb and the installation crew did a terrific job and that our sales team felt low-key and pressure-free. We appreciate you highlighting those details and are glad the whole experience was great. We will share your kind words with the team.
We are very happy with lights installed by Firefly. The installation crew were fantastic. They were on time and did a nice, clean job. Follow up service when I have had questions has been fantastic. And of course, the lights are a significant enhancement to the appearance of the house. Highly recommended!
Response from the owner · 3 weeks ago
Michelle, thank you so much for the wonderful review. We are thrilled the crew arrived on time, did a clean installation, and that our follow-up service has been helpful. It means a lot to hear the lights have enhanced your home and that you would recommend us.